Project and Technology Manager
Genuinely Qualified by 25+ Years of Multifaceted Experience in Meeting Business, Market, and HR Goals Results-driven individual with proven leadership credentials, experienced in directing all core Information Technology operations and functions. Successful in achieving personal and team objectives within start-up and large enterprise environments. Skilled leader able to work effectively within a company's overall goals and vision to secure results.
Technical Background SharePoint, ERP, CRM, Database, e-commerce, Microsoft Project, JDE, ITIL, Visio, MS Office Hardware:
UNIX, IBM, NT Operating Systems:
Solaris, Windows Server, AIX Languages:
Java, ColdFusion, People Tools, PLSQL, Visual Basic, ASP, C++ Database:
SQL Server, MS Access
UPMCPittsburgh, PASenior Manager01/2012 to 01/2014
Recruited to revitalize an unfocused IT department.
Took full-circle approach of improving team morale, standardizing delivery of IT services, and improving both customer and inter-departmental relationships.
Built a fully integrated and high performance team as evidenced by continuously exceeding Service Level Agreements (SLAs).
Key Accomplishments: Led team that provided production and project support for desktops, networks, telecommunications, and applications.
Supported a variety of different infrastructure and application environments for users within clinical facilities, business offices and community service divisions.
Prepared departmental million dollar budget for IT service management.
Included variables and complexities such as operational changes, organizational changes, and proposed projects to build realistic budgets with attention to financial constraints.
Established asset management practices and processes to track all assets and projects.
Fostered a supportive team environment that was defined by collaboration and knowledge sharing, which resulted in a high retention rate of employees.
Extended the service life of legacy systems with no increased overhead and impacts to users.
Increased user adoption of SharePoint and MS Dynamics (CRM) by improving support and user interfaces.
For added efficiency, process standardization was dovetailed with the initiative to develop SLAs.
ALLTEL COMMUNICATIONS and VERIZON WIRELESSPittsburgh, PAApplication Support Manager
HRIS Director01/1998 to 01/2012
As a leader within the Information Technology Division Operations serving the telecommunications industry, directed projects and initiatives relating to all business departments.
Directed software development team consisting of programmers, analysts, and managers in four different cities.
Secured funding for start-up organization, managed strategic and tactical project plans, hired and trained management/professional personnel, and supported multiple systems to ensure stable environments for financial, HR, customer service, and engineering divisions.
Helped company realize millions of dollars in revenue by stabilizing system performance on multiple enterprise platforms (Siebel, RTBS).
Led a 24x7 Real Time Billing System (RTBS) support team consisting of employees and vendor resources that processed an average of 7000 help desk tickets, 300 software/hardware changes, and 12 billion transactions per year.
Supervised team that reduced the number of customer issues associated with Customer Relationship Management (CRM) by 80% within one year.
Managed the successful completion of more than 100 IT projects in a single year.
Increased productivity by 30% by designing unique development methodology (SDLC) that ensured reliable and quick-to-market schedules for web-based solutions.
Saved company one million dollars by establishing a fully scalable and independent fast track development unit within the existing IT organization.
Facilitated two major upgrades of PeopleSoft HR and Financial modules.
Established data warehouse of Human Resource Information which resulted in improving data accuracy for multiple business functions.
Established UAT methodology to enhance growth of wholesale revenue streams.
Bachelor of Science:Degrees Computer Science/Information Science TWO TECHNICAL DESIGN PATENTSUNIVERSITY OF PITTSBURGH, PITTSBURGH, PADegrees Computer Science/Information Science TWO TECHNICAL DESIGN PATENTS Human Resource Organization and Inventory Control
ADABAS, AIX, Analyst, approach, ASP, asset management, Billing System, budgets, Budget, Business Development, C++, ColdFusion, Hardware, Customer Relationship Management, CRM, customer service, data warehouse, Database, delivery, designing, desktops, e-commerce, ERP, Enterprise Resource Planning, fast, Financial, help desk, Human Resource, HR, IBM, Information Technology, Inventory Control, ITIL, Java, JDE, Languages, Team Building, Leadership Development, market, MS Access, MS Office, Microsoft Project, Windows, NT, enterprise, networks, Operating Systems, Oracle, PLSQL, organizational, PeopleSoft, personnel, processes, Programmer, Project Leader, Project Management, project plans, quick, Real Time, SDLC, Siebel, Service Level Agreements, software development, Solaris, SQL Server, strategic, Strategic Planning, telecommunications, unique, UNIX, upgrades, Vendor Management, Visio, Visual Basic