senior manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced manager with over 10 years of experience in management and finance . Excellent reputation for resolving problems and improving customer satisfaction. Talented Manager with expert team leadership, planning and organizational skills built during successful career.
Skills
Managing Operations and Efficiency
Sales Channel Analytics
Employee Coaching and Motivation
Business Performance Management
Financial Management and Reporting
General Management and Administration
Product Management and Pricing
Strategic planning
Sales and marketing
Work History
Senior Manager, 01/2019 to 01/2022 Livingston International – Houston, TX, Stony Point, NY
Evaluated hiring, firing, and promotion requests.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Determined priorities and set policies for lower managers and sales teams.
Supervised and directed overall financial budgeting.
Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
Managed team of 60 and budget of $600,000 and oversaw all multi-regional sales plans.
Monitored and controlled inventory, encompassing daily production, workflow, and distribution.
Developed strategic marketing communications and identified audiences for targeted messages.
Manager of Business Development and Sales, 02/2015 to 02/2019 Frederick County Public Schools – Frederick, MD, The Bronx, NY
Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
Collaborated with sales, marketing and other internal teams to meet shared goals.
Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
Conducted market research to discover new leads, opportunities and messaging.
Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
Worked with senior management and other groups to ensure collaboration for shared goals
Met and exceeded weekly and monthly performance metrics by 35%
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Supervisor of Operations, 04/2010 to 05/2015 Us Bank – Coos Bay, OR, Manhattan, NY
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Devised processes to boost long-term business success and increase profit levels.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Partnered with vendors and suppliers to effectively manage and budget.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager, 05/2006 to 02/2010 T-Mobile, Custom Wireless – City, STATE, The Bronx, NY
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Supervised a sales team of 45 people, stepping in to support employees and deliver smooth sales processes for clients.
Organized promotional events and interacted with community to increase sales volume.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
MBA: Business Management / Finance , Expected in 05/2023 to Larry L Luigi School of Business(Berkeley College) - New Jersey, GPA:
Larry L. Luigi School of Business
2023
Masters of Business Management and Finance
3.99 GPA
BBA: Business Administration And Management, Expected in 05/2022 to Berkeley College - New York, NY GPA:
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Resume Overview
School Attended
Larry L Luigi School of Business(Berkeley College)