senior manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

  • Computer and database skills:
  • SAS (Base SAS certified), R, SQL, Python, Hive, VBA, Excel Pivot Reporting, MS Office
  • Completed Level 1 Improv comedy class at Magnet Theatre NYC
  • Data-Driven Decision-Making
  • Reporting Management
  • Database Development
Senior Manager, 02/2019 - Current
Amc Entertainment Inc. Rockaway, NJ,
  • Risk & Product Analytics for a Fortune 100 Financial Services Client
  • Minority Lending Program o Identified opportunities to optimize customer experience on ML product interface
  • Led to increase in conversion rate by 4%
  • O Redefined client’s targeting criteria to identify applicants for ML program; Performed odds ratio analysis to define risk rules for the program
  • Risk & Process Management for Client’s SBA Payment Protection Program (PPP) Program o Built process flow for the client to ensuring internal risk and regulatory compliance with SBA guidelines for PPP loan origination and forgiveness process o Collaborated with product, engineering, marketing and operations team for the launch of SBA PPP program o Built a VBA based platform to send fraud, decline and cancellation letters to applicants of SBA PPP program o Created tool for validating tax documents & business data from SMBs using SBA guidelines & output approved loan amount;
  • Trained 200-member operations team on using the tool for validation & loan approval process
  • Product Analytics o Led 4-member team to implement data pipeline
  • Analyzed data of over 50 million customers
  • Defined different customer segments across geographies, markets and products; Collaborated with technology team to build enterprise-wide database for studying complete credit and payment history of all credit card customer-base of client
  • Data science Intern o Created excel dashboard to track KPIs and other customer behavior metric for client’s credit card portfolio’s loyalty program
  • O Restructured data matching algorithm to identify potential leads that have not been mailed previously for acquisition campaign.
Research Intern, 04/2018 - 10/2018
Tencent Amsterdam, NY,
  • Analyzed client’s and competitor’s data to identify barriers to entry for client’s product in diabetes market
  • O Performed correlation analysis to identify patient characteristics that supports adoption of client’s product.
Assistant Manager, 07/2011 - 02/2016
Rent-A-Center Dayton, OH,
  • Global Data Capabilities Team
  • BASEL/CCAR Data Capabilities- Individual and Institutional: o Implemented BASEL Data Modelling
  • Developed processes for PD, EAD and LGD models for Pillar I, Pillar II, stress testing and capital calculation o Incorporated macroeconomic data for baseline and severity scenarios for Basel models o Created quality check generation tool used for trend analysis of modeling data
  • BASEL Model Tracking and Performance: o Developed infrastructure to measure quarterly performance for Risk models, adhering to BASEL Pillar I guidelines for individual and institutional Credit Card portfolios o Managed four-member team to create standardized tool to track individual & institutional portfolios’ model performance; Conducted computational analyses to study Accuracy Index calculation, Gini Index, Bucket Mass to track model accuracy
  • Marketing Analyst - Customer Campaign Management & Business Insights o Collaborated with marketing partners and vendors, to create customer response database for different marketing channels like Email,
  • My Card Account (MYCA) etc
  • O Designed and maintained reporting tools (campaign/channel performance reporting, campaign dashboard) on data repository capturing metrics that helped drive business decisions o Supported development of Contact Management Strategy for 22 markets by identifying metrics that reduce channel and overall opt- out rates o Performed pre and post campaign analysis on real-time click stream data from URLs to enhance usage of American Express mobile application
Education and Training
Master of Arts: Statistics, Expected in 05/2019
Hunter College, City University of New York - New York, NY
Status - o Studied AUD / USD exchange rates using time series and regression modeling techniques. Performed statistical analysis like stationarity, Actual vs predicted comparison and residual analysis to compare the two models o Built a multivariate regression model to predict housing pricing of Iowa state. Performed different steps like data preprocessing, data exploration, Variable selection and transformation and model diagnostics. GPA: 3.88
Master of Science: Operations Research, Expected in 06/2011
Hansraj College, University of Delhi - New, Delhi
Status -
Bachelors of Arts: Mathematics, Expected in 06/2009
Sri Venkateshwara College, University of Delhi, New - , Delhi
Status -

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Resume Overview

School Attended

  • Hunter College, City University of New York
  • Hansraj College, University of Delhi
  • Sri Venkateshwara College, University of Delhi, New

Job Titles Held:

  • Senior Manager
  • Research Intern
  • Assistant Manager


  • Master of Arts
  • Master of Science
  • Bachelors of Arts

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