Senior Manager Resume Example
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SENIOR MANAGER
Professional Summary
Forward-thinking Senior Manager adept at managing teams of 96 employees with 9 direct reports to accomplish challenging objectives and also work with 4 of independent contractors with 148 of their employees. Imparts clear vision to guide cohesive, high-performing teams.
Accomplishments
- Collaborated with team of 7 in the development of redesigning dock engineer to reduce damages, received company Innovation award.
- Supported NorthEast District Audit team. Took ownerships of training and evaluating all operations managers including Yard tractor training, First Aid and all of safety related training.
- Bravo Zulu Award for Cost Saving
- Received Officers award
- Purple Promise recognition for OSHA Complaints in Boston Station / Properly handling and fixing the issues.
- 2016 Innovation award
- 2014 FY15, FY16, and FY17 Zero seasonal drivers during Peak seasons
- Received officers award in December 2013
- Purple Promise Recognition, Properly handling and avoiding Boston Ground OSHA complaint in 2012
Work History
Fiserv, Inc. - Senior ManagerIndianapolis , IN02/2020 - Current
- Monitored and controlled inventory, encompassing daily production, workflow and distribution with double of building capacity due to COVID 19.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Oversaw reporting functions to executive leadership with reduced Safety goal by 50%.
- Assessed all phases of product lifecycle, including identifying and recommending opportunities for changes to unit stakeholders by training
- Provided annual performance evaluations and meets with staff daily to review service levels and performance as well as to obtain operational feedback.
- Plan, organizes, staffs, directs and controls day to day operations of department; develops and implements policies and programs.
- Promote Safe work environment through overseeing safety committees, training, and verifying all safety concerns are addressed.
Fedex Cross Border - P&D ManagerDelanco , NJ09/2018 - 02/2020
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance
- Assembled and led synchronized, cohesive team by inspiring confidence and high output by having organized weekly staff meeting.
- Reduced missed windows & Improve pick up performance in the station
- Developed long-term business strategy by working with CSPs on overlaps and using customer feedback to identify necessary process improvements such as complaints, and disputes
- Implemented cross-training to improve depth of skill sets within team. Inbound and Outbound cross training. Ops coordinator cross training
- Made appropriate changes and modifications to project plans to meet organizational needs such as Safety &CSA performance and daily data review process
- Utilized QDM process with Ops managers to make inbound sort productive and efficient by reducing one van line
- Worked to reduce cartridge delivery cost by 50% on daily station deliveries to Islands
- Maintained schedules to ensure that key milestones were being met at every phase by having short term success and long term successes
Fedex Cross Border - P&D ManagerDes Plaines , IL07/2013 - 09/2018
- Opened New station in Natick with 12 CSPs from 6 different stations Worked with staff and CSPs to make safe work environment in station
- Managed hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Managed the company's contractual relationships with CSPs, including conducted and documented business discussions, conducted forums and ensuring the company's compliance with the applicable agreement
- Verified that the facility is in compliance with the business controls and oversees the development of action plans and address deficiencies found during BCSA and assisted with other station audit within the district
- Worked with Sales professionals on local account visits, addressed any customer issues and assists in the sales process of on-boarding new accounts
- Communicated and discuss contractual changes and issues with Contractors
- Trained and monitored employee safety trainings
- Develop staffs by scheduled rotation to develop their skills Held CSPs accountable to the terms and conditions of the applicable agreement
- Ensured compliance to DOT requirements including accurate completion of unit history files, driver, non-driver and entity files
- Assisted Customer Pick Up coordination and customer service in resolving P&D issues
- Work with Contractors on current overlap work areas to have efficient Work areas.
- Ensure compliance with Company policy and federal, state and local regulations
- Conducts safety meetings with staff and work and train staff to ensure that safety inspections are completed properly
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership
- Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments
Amentum - Safety SpecialistDayton , OH03/2006 - 07/2013
- NEST District Safety Quality Action Team member Initiated in-person visits with stations, and Contractors as needed to review and formulate action plans.
- ZCAP 026 P&D Accident Reduction QAT Member, reduced 30% of the accident in 2012 Administrated the policies relating to safety management
- Supported Northeast Audit Team Took ownerships of training and evaluating all operations managers including switcher training, SAFE driver program, First Aid and all of safety related training
- Successfully promoted and supported first Contractor led monthly safety meeting in QBOS to reduce accidents
- Conducted and tracked vehicle maintenance checks to ensure all standards are adhered to under DOT requirement for NEST district
- Worked with Maine TDC every year to coordinate FedEx Ground to compete in TDC
- Driver Trainer instructor, led company 2 years in a row, first place with most drivers instructed with ZERO Preventable accidents.
Skills
- Solution Based Thinking
- Excellent problem-solving skills
- Continuous professional development
- Ability to supervise employees and Experience in conflict resolution
- Development and training
- Fluent in Korean
- Responsible for on-time deliveries, productivity levels, safety standards and facility up keep. Leads employees by example and maintain best practices for work environment
- Troubleshooting and Problem Resolution
- Cross-Functional Collaboration
- Team Leadership
- Vendor Relations
- Staff Management
- Process Improvement and Business Development
- Key Performance Indicators (KPIs)
- Quality Management
- Internal Auditing
Education
03/2012
OSHA
City
30 Day OSHA Certification Training: 30 Day OSHA Certification
05/1996
South Band High School
City
High School Diploma
Washington State University
City
Some College (No Degree)
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Resume Overview
School Attended
- OSHA
- South Band High School
- Washington State University
Job Titles Held:
- Senior Manager
- P&D Manager
- Safety Specialist
Degrees
- 30 Day OSHA Certification Training : 30 Day OSHA Certification
High School Diploma
Some College (No Degree)
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