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senior manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
PROFILE

Senior Manager with over 15 years experience. Multi-talented well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Maximize bottom-line performance through profit and loss, staff management and working with executives. Bringing superior skills in planning, negotiation and complex problem-solving. Highlights to include: customer service, attention to details, scheduling, multi-tasking and increase profit.

Skills
  • Time Management
  • Customer Service
  • Adaptability
  • Attention to details
  • Logistic
  • Multi-tasking
Education and Training
Certification in HVAC: HVAC Installation And Repair, Expected in 06/2009 to Lincoln College of Technology - Maryland,
GPA:
High School Diploma: , Expected in 06/2005 to Crossland High School - Temple Hills, MD
GPA:
Experience
Senior Manager, 04/2019 to Current
National Coordination CenterSavannah, GA,
  • Maintained adequate staffing to meet objectives within budget.
  • Developed and led process improvements to optimize operations and reduce costs.
  • Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
  • Used data and analytics to diagnose trends and link to business performance outcomes.
  • Provided operational updates to executive team to mitigate areas of concern.
  • Inspected completed work to drive quality, timeliness and company standards.
  • Performed financial analysis to inform discussions with partners and make strategic decisions.
  • Developed business plans to incorporate growth, modernization and cost structure improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
FOH Manager, 02/2016 to 03/2019
FlixbrewhouseFrisco, TX,
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Coached and developed team members to support employee growth and development.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Trained new employees to perform duties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coached staff on strategies to enhance performance and improve customer relations.
Culinary Manager, 04/2013 to 01/2016
Hof's Hut Restaurant And BakeryTemecula, CA,
  • Designed innovative menus, sourced vendors and ordered supplies for high-demand restaurant.
  • Managed foodservice side of [Industry] including scheduling, cooking, tasting, ordering ingredients, inventorying and preparing menus.
  • Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
  • Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
  • Collaborated with front of house manager to coordinate marketing, special events and menu changes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Explained goals and expectations required of trainees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

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Resume Overview

School Attended

  • Lincoln College of Technology
  • Crossland High School

Job Titles Held:

  • Senior Manager
  • FOH Manager
  • Culinary Manager

Degrees

  • Certification in HVAC
  • High School Diploma

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