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senior manager resume example with 12 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced Senior Manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained over 13 years of management experience.

Skills
  • Data-driven decision-making
  • Sales strategies and planning
  • Industrial engineering
  • Cross-functional team leadership
  • Restaurant operations management
  • Customer service best practices
  • Employee recruitment expertise
  • Organization and prioritization
  • Staff development talent
  • Supervisory skills
  • Stable work history
Education and Training
Mishicot High School Mishicot, WI Expected in 08/2004 High School Diploma : - GPA :
Waukesha County Technical College Pewaukee, WI Expected in : Business - GPA :
Experience
Fiserv, Inc. - Senior Manager
Nashville, TN, 02/2018 - Current
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Managed accounts payable, accounts receivable and payroll.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Life Time Fitness - General Manager
Chicago, IL, 04/2017 - 01/2018
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs.
  • Managed accounts payable, accounts receivable and payroll.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
Life Time Fitness - General Manager
Detroit, MI, 11/2016 - 04/2017
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed service and sales strategies to improve retention and revenue.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Led employee evaluations with constructive feedback to boost performance.
  • Trained employees on duties, policies and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
Papa Murphy's Holdings, Inc. - Manager
Minneapolis, MN, 10/2010 - 11/2016
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

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Resume Overview

School Attended

  • Mishicot High School
  • Waukesha County Technical College

Job Titles Held:

  • Senior Manager
  • General Manager
  • General Manager
  • Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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