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senior manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Diligent manager with over 17 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Skills
  • Operations Planning
  • Sales Strategies and Planning
  • Reporting Management
  • Data-Driven Decision-Making
  • Team Building
  • Scheduling and Coordinating
  • Team Leadership
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluation
  • Employee Development
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Budget Management
  • Recruitment and Hiring
  • Goal Setting
  • Teamwork and Collaboration
  • Cost Control
  • Hiring and Training
  • Verbal and Written Communication
  • Complex Problem Solving
  • Staff Training
  • Budget Oversight
  • P&L Oversight
  • Computer Skills
  • Decision Making
  • Customer Service
  • Professional and Courteous
  • Time Management
  • Negotiation and Conflict Resolution
  • Calm Under Pressure
  • Shift Scheduling
  • Good Judgment
  • Fiscal Management
  • Customer Relationship Management
  • Training and Development
  • Problem Resolution
Experience
06/2020 to Current
Senior Manager Mayer Hoffman Mccann P.C. Maryland Heights, MO,
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Maintained adequate staffing to meet objectives within budget.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
07/2015 to 06/2022
Store Team Leader Jbs Usa Horsham, PA,
  • Placed special orders or called other stores to find desired items.
  • Reinforced customer service behaviors through accountability, recognition and praise.
  • Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained records related to sales for store management.
  • Delivered exceptional customer team by selecting, training and developing store personnel.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Exchanged merchandise for customers and accepted returns.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized new stock for floor placement.
08/2014 to 07/2015
Lumber Sales Associate Ruth's Chris Steak House, Inc. Portland, OR,
  • Answered store and merchandise questions and led customers to wanted items.
  • Used lennox to prepare bills of lading, work orders and shipping orders.
  • Assisted over 40 customers per my 8 hour shift by advising on merchandise selection and answering lumber-related questions.
  • Operated forklifts to pick customer orders in bulk areas.
  • Recommended, selected and located merchandise based on customer desires.
  • Placed special orders or called other stores to find desired items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used jig, circular and table saws to cut lumber to requested sizes to fulfill customer requests.
  • Unloaded and removed lumber from delivery trucks to place boards on appropriate racks according to grade and size.
  • Greeted customers to determine wants or needs.
06/2000 to 07/2014
General Manager TETCO/7-eleven/Star Stop City, STATE,
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delegated work to staff, setting priorities and goals.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education and Training
Expected in 03/1997 to to
:
Austin Community College - Austin, TX
GPA:
Expected in 03/1996 to to
GED:
Texas Board of Education - Austin, TX,
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
  • Promoted from cashier to General manager, in less than 12-months. When worked for Tetco ,numerous awards for hitting budgets in all control areas.
  • Employee of the month 3 months in a row when I worked for walgreens.
  • Leadership - Served as key contributing member to Leadership team.
Certifications
  • Texas Food handlers Manager certification

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Resume Overview

School Attended

  • Austin Community College
  • Texas Board of Education

Job Titles Held:

  • Senior Manager
  • Store Team Leader
  • Lumber Sales Associate
  • General Manager

Degrees

  • GED

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