A dedicated, detail-oriented, highly organized, take charge professional with extensive experience in Human Resources experience. Strong problem solving and decision-making skills with the ability to develop and implement effective action plans. Demonstrated experience in the coordination of all aspects of training and retaining quality employees. Commitment to detail in doing the job right the first time in completing all projects. Proven ability to adapt to new surroundings while remaining continuously observant, and physically capable under pressure. Excels at prioritizing and completing multiple tasks simultaneously and following through to achieve project goals
Skills
Problem resolution
Operational improvement
Supervision
Team management
MS Office
Employee Relations
Coaching and mentoring
Report generation
HR management
Trained in FMLA/ADA/EEO/WC
Performance Management
Professionals in Human Resources Association
Human resources
File and records management
Scheduling
Conflict Resolution
Staff Management
Performance Appraisals
Performance evaluation
Professional Development
Soldier mentoring
Records management
Report writing
Organizational Development
Payroll coordination
Company organization
Equal opportunities facilitation
Recordkeeping
Work History
Senior Manager (Personnel Services Records Branch), 10/2018 to 07/2020 Xpo Logistics – Tucson, AZ,
Provided advice to leaders, managers, consultants and employees on implementation of HR policies and procedures.
Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
Reviewed document management protocols and user activities against internal records policies and document management standards.
Created and maintained user accounts and properly routed documents for approval and training.
Developed succession plans and promotion paths for all staff.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Managed the internal control audit procedures for awards, records management, and the Defense Enrolment Eligibility Reporting System
Wrote Idaho Army National Guard regulations, and Standard Operating Procedures (SOP) that affected the management of records, the issuance of awards, and managing the state’s Isolated Unit Funds (IUF) account for Morale, Welfare, and Recreation activities
Senior Manager Human Resources , 04/2014 to 09/2018 204th RTI/Idaho Army National Guard – City, STATE,
Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
Developed succession plans and promotion paths for all staff.
Oversaw screening of senior enlisted and officer promotion boards and monitored and processed personnel actions.
Evaluated and prepared reports and data on strength of personnel and established duty assignments of personnel.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15 new employees.
Oversaw promotions and position changes and handled paperwork.
Developed an SOP for welcoming new employees into the organization and implemented it across 3 separate organizations.
Prepared the organization for two major inspections resulting in a 99.72% on the Army Enterprise Accreditation inspections.
Senior Manager (Senior Human Resources Manager/Platoon Sergeant, 12/2009 to 03/2014 116th BSTB/ Idaho Army National Guard – City, STATE,
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Developed succession plans and promotion paths for all staff.
Completed 2 employee surveys each covering a 4 month timeframe to evaluate employee satisfaction and equal employment opportunity programs.
Supervised 45 team members, provided career counseling, training, and guidance as well as wrote performance evaluations on all 45 as either the primary rater or the senior rater.
Handled administrative requirements smoothly and efficiently, including maintaining records and submitting daily personnel reports.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
Tracked and monitored all training requirements for over 500 employees to ensure the employees were trained in their current positions and scheduled for training to get them into future positions
Mid-level Manager (Human Resources Manager/Squad L, 04/2008 to 12/2009 116th BSTB/Idaho Army National Guard – City, STATE,
Kept abreast of implementation of new policy statements, regulations and directives issued by higher headquarters for administrative and personnel activities.
Answered routine questions or obtained technical answers from specialist for personnel programs.
Evaluated and prepared reports and data on strength of personnel and established duty assignments of enlisted personnel.
Assisted in preparation for and executive command level inspections for personnel and administration areas.
Maintained records on all employees concerning personnel-related data, to include hiring, transfers, promotions, performance appraisals, paid time off, pay, and training
Education
Master of Science: Human Resources Management, Expected in 05/2020 Southern New Hampshire University - Hooksett, NH GPA:
Bachelor of Science: Business Management, Expected in 11/2013 Liberty University - Lynchburg, VA GPA:
Associate of Arts: Business, Expected in University of Phoenix - Tempe, AZ GPA:
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School Attended
Southern New Hampshire University
Liberty University
University of Phoenix
Job Titles Held:
Senior Manager (Personnel Services Records Branch)
Senior Manager Human Resources
Senior Manager (Senior Human Resources Manager/Platoon Sergeant
Mid-level Manager (Human Resources Manager/Squad L
