Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build customer and realtor relationships. Solid organizational, communication, and time management
skills. Senior Loan Officer/Branch Manager with 3+ years as a leader in the financial industry who provides excellent customer service throughout the loan origination process utilizing vast knowledge of loan products.
Steward of institutional regulatory compliance
Knowledge of all loan products
Safe Act of 2008 Certification
Excellent time management
Implemented several strategies that successfully increased sales and improved client retention rates.
Doubled loan volume year one to year two.
Promoted to Senior Loan Officer/Branch Manager after seven months of employment.
Senior Loan Officer/Branch Manager08/2013 to CurrentMovement MortgagePalm Coast, FL
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on the variety of loan products and available credit options.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Performed daily maintenance of the loan applicant database.
Well versed in processing of loans.
Timeshare Sales Representative02/2013 to 07/2013Wyndham ResortsDaytona Beach, FL
Greeted customers promptly and responded to questions with knowledgeable service.
Explained in detail the advantages of owning a timeshare.
Escorted customers on tour of property.
Completed documentation for product and service sales.
Manager Postal Affiars/Quality Control 09/1988 to 09/2010Palm Coast DataPalm Coast, FL
Postal liaison for clients and client services answering any and all postal related
Assisted clients with setting up a business customer gateway account.
Created and maintained numerous Excel spreadsheets with postal informations.
Maintained numerous postal and mailing industry contacts in addition to close
relationships with vendors.
Motivate and monitor quality control staff maintaining strict quality control
checks on more than 9000 jobs per month with 98% on-time performance.
Establish and maintain solid relationships with clients/client services and provide
support for quality control.
Review production reports and other performance data to measure productivity and goal
Establish and implement departmental policies, goals, objectives and procedures.
Determine staffing requirements, interview, hire and train new employees.
Assistant Store Manager09/1978 to 02/1988WalmartBentonville, AR
Responsible in all facets of running a large retail establishment.
Hired and trained sales staff
Handled sales tracking and reporting, inventory control and loss prevention.
Monitored employee payroll and initiated scheduling allowing for slow and peak business.
Worked directly with vendors to confirm and verify shipments
Managed all aspects of merchandising, window displays, and stocking.
Ensured excellence in customer service and resolved all problems at store level
Travelled and assisted on numerous remodels, relocations and new store openings.
Mortgage Loan OriginatorFebruary 2013Completed 20 hour mortgage loan originator SAFE pre-licensing comprehensive course, passed both state and national component SAFE mortgage loan originator tests. Registered NMLS #915924 Mortgage Loan Originator License in state of Florida.
Real Estate Sales Associate2011Licensed real estate sales associate.
PCLender, Desktop Underwriter, Loan Prospector, Optimal Blue, Microsoft Excel, Word and Office.