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Senior Leasing Manager Resume Example

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SENIOR LEASING MANAGER
Professional Summary

Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in record keeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Work History
ARMC - Senior Leasing ManagerWaldorf , MD04/2008 - Current
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Managed daily and weekly marketing and leasing plans.
  • Created, coordinated and engaged in marketing campaigns.
  • Developed and implemented tactical marketing plans.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Established strong, professional relationships with property managers and residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Organized and participated in marketing meetings on a monthly basis to give leasing staff opportunity to ask questions and provide forum for issues to be addressed.
  • Boosted occupancy 27% by leveraging market knowledge and successful promotional strategies.
  • Assessed property every 27 days, compiled information and wrote reports regarding findings for submission to Regional.
AIMCO - Director of LeasingGreenbelt, MD06/2006 - 04/2008
  • Drafted comprehensive marketing and leasing plans.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
  • Developed and implemented resident activities and identified problem vacancies.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Maintained sufficient number of units market-ready at all times.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Decreased operating costs by 15% by implementing cost control procedures.
Verizon Center - District Sales ManagerGreenbelt , MD04/2001 - 06/2006
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 62% revenue increase.
  • Organized promotional events and interacted with community to increase sales volume.
  • Created and launched new online marketing strategies, resulting in 125% sales increase.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
Skills
  • Performance optimization strategies
  • Maintaining closing ratios
  • Leasing reports
  • Tenant communication skills
  • Team Leadership
  • Department oversight
  • Marketing expertise
  • Financial budgeting and reporting
  • Affordable housing programs knowledge
  • Staff Management
  • Creativity
  • Customer Service
  • Performance Analysis
  • Organizational Skills
  • Sales
  • Microsoft Excel
  • Troubleshooting
  • Planning
  • Problem Solving
  • Building Effective Relationships
  • Research
  • Detail Oriented
Education
05/1986University of Puerto RicoSan Juan, PRBachelor of Science: Business Administration And Management
06/1982Institute of BankingPonce Puerto RicoAssociate of Arts: Banking And Financial Support Services
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Resume Overview

Companies Worked For:

  • ARMC
  • AIMCO
  • Verizon Center

School Attended

  • University of Puerto Rico
  • Institute of Banking

Job Titles Held:

  • Senior Leasing Manager
  • Director of Leasing
  • District Sales Manager

Degrees

  • Bachelor of Science : Business Administration And Management
    Associate of Arts : Banking And Financial Support Services

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