Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations. Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10 years of Senior experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
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- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
- Supervised writing of all grant applications and checked information for accuracy prior to submission
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Managed teams of seven professionals focused on improving Resident driven initiatives
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Generated leads for sales and rental properties through cold calls and referrals
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Initiated and coordinated visits by influential persons and community groups for marketing exposure
- Developed network relationships with industry professionals to enhance community awareness and promote services
- Scheduled Quarterly outreach exhibitions and educated employees on Maximizing marking through staff autonomy
- Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs
- Worked with governing board to turn mandates into real-world policies and advance program objectives
- Conferred with representatives of local governments to assess and meet community needs
- Spoke with community organizations to boost outreach and highlight programs successes
- Worked with senior case managers to coordinate team development activities and trainings
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Spearhead third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
- Spearheaded new conversion grant expansion with $2 million in capital funds.
- Supervised writing of all grant applications and checked information for accuracy prior to submission.
- Managed teams of seven professionals focused on improving Resident satisfaction initiatives.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Met with staff support to attain organizational goals.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
Certified Assisted Housing Manager
Tax Credit Manager Certification
Certified Housing Councilor
Awards:
Leadership Award
Courage Award
Inspired Living Award
Most Caring Staff Award
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Resume Overview
School Attended
- Biscayne College
- Newmann University
Job Titles Held:
- Senior Leasing Manager
- Marketing and Outreach Director
- Concierge Supervisor
- Executive Director Senior Housing Specialist
Degrees
- Bachelor of Arts
- Bachelor of Science
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