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senior lead technician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished Senior Pharmacy Technician with over 11 years of experience at both leading national drugstore chain and community pharmacy. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Have expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.

Efficient & recognized for effectively performing all pharmacy duties in , averaging 1000 prescriptions daily. Organized and respectful professional maintains flexible schedule and adapts to unique business and customer needs. In-depth knowledge of medical terminology, pharmaceutical storage and inventory management.

Dedicated, reliable and accurate professional consistently delivering courteous service at all times. Expert user of Qs1 & NewLeaf.

Skills
  • Remote Support Management
  • Time management
  • Performance improvement
  • Safety and compliance
  • Staff education and training
  • Cost Control
  • Customer rapport
  • Equipment calibration
  • Written/Verbal Communication
  • Team Training
  • Project Management
  • Troubleshooting
  • Inventory oversight
Work History
Senior Lead Technician, 08/2010 - Current
Servicemaster Clean Gautier, MS,
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
  • Commissioned third-party vendors and technicians to augment on-site technical support assets.
  • Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
  • Managed large-scale data transportation projects, including physical medium transit and web-based transmission.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Performed complex mechanical alignments and calibration of equipment to quality standards.
  • Planned, scheduled and delegated daily work to team of employees.
  • Set up and performed test activities.
  • Kept work consistently compliant with 5S standards.
  • Implemented, configured and optimized safety standards.
  • Organized work to meet demanding production goals.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Realigned production plans to boost productivity without dramatically increasing costs.
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on Equipment.
  • Applied strong mathematical knowledge and used various math applications.
Assistant Manager, 08/2001 - Current
Legacy Health System Sandy, OR,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored security and handled incidents calmly.
Pharmacy Technician, 01/2010 - 08/2010
Legacy Health System West Linn, OR,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Developed network of medical professionals whose referrals led to average increase of Number patients per quarter.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician, 01/2009 - 01/2010
Walgreens City, STATE,
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Developed network of medical professionals whose referrals led to average increase of Number patients per quarter.
Education
Associate Of Business Administration: Business Administration, Expected in
-
Broward College - Fort Lauderdale, FL
GPA:
Status -

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Resume Overview

School Attended

  • Broward College

Job Titles Held:

  • Senior Lead Technician
  • Assistant Manager
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • Associate Of Business Administration

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