Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Team Leader experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Hardworking Team Leader with several years of experience in various environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees. Highly skilled in SAP systems, inventory reconciliation, evaluating production requirements, and ordering and releasing suspect/certified material based on production needs. Experienced forklift/reach truck driver and trainer. Skilled at training and executing Work Orders. Skilled at creating QNs, coordinating with QSBs and QSPs to dispostion, and proper movements based on the dispostion.

  • Packing and shipping proficiency
  • Heavy machinery safety
  • Forklift operation
  • Quality control
  • Advanced SAP knowledge
  • SAP navigation
  • SAP Experience
  • Troubleshooting skills
  • Operations monitoring
  • Personable
  • Positive and friendly
  • Goal-oriented
  • Detail-oriented
  • Natural leader
  • Planning and Organization
  • Systems and software programs
  • Shipping and receiving
  • Audit processes
  • Inventory counts
  • Warehouse environment safety
  • Warehouse management systems
  • Lifting and sorting
  • Logistics
  • Forklift operations
  • Safety and compliance
  • Labeling and Packaging
Work History
Senior Lead, 10/2017 - Current
Hcl Technologies Ltd. Maricopa, AZ,
  • Researched inventory discrepancies, resulting in inventory reconciliation.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Managed inventory operations on a daily basis.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Boosted customer satisfaction ratings by providing effective solutions.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
  • Developed and executed plans to monitor standard process adherence.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Liaised with QSBs, QSPs, and QMTs to organize and perform quality standard training for new and existing staff.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Worked with BMW and suppliers to understand requirements and provide exceptional Quality service.
  • Evaluated quality problems and contacted QSP teams to establish effective resolutions.
Supervisor, 10/2005 - 01/2015
The Hertz Corporation Auburn, AL,
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Oversaw and optimized work of twenty Insurance Agents performing high-quality sales, customer service and customer retention communications..
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Prepared and managed work schedules, vacation and sick time accurately on weekly basis.
  • Set overall vision and provided team leadership.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Manager Trainer, 01/2003 - 09/2005
Lil Cricket Food Stores City, STATE,
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Directed field training to enhance participants' skills.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
High School Diploma: , Expected in
Swansea High School - Swansea, SC

Positive Portal Entrys from BMW management including Lake Barton and Michael Chitty based on performance.

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