Dedicated, enthusiastic, certified (PMP) Project Manager Determined to promote cohesive team relationships, encourage and motivate individual contributions Focused on delivery of quality results, on time, and on budget Proven leader with effective communication and interpersonal skills Over 20 years of experience in project management, system integrations, and software development
Senior IT Program Manager01/2006 to CurrentExcellus Blue Cross and Blue ShieldRochester, New York
Plan, direct and coordinate IT and business professional project teams through the SDLC process, within the health care industry.
Responsible for managing complex government mandates, strategic and production support initiatives, which include Facets Core upgrade & extensions, Facets CWS (Web), BCBSA National Programs, Blue Squared, Medicare Advantage EOB, ZOS mainframe upgrade, and HCNM/NetworX/APC/Grouper projects.
Implemented repeatable process for Facets maintenance and upgrades within the enterprise.
Cultivate team motivation and productivity by removing barriers and recognizing team achievements.
Monitor and control project scope, resource allocations, constraints, and resource conflicts.
Experienced in Agile and SDP project methodologies, requirements gathering, risks and issues management, meeting facilitation, change management, vendor and stakeholder management.
Communicate project metrics and provide executive status reports for senior leaders.
Foster teams to increase efficiencies and productivity, reduce redundancies, and costs.
Facilitate IT and Business partner discussions to solve technical and business challenges Proficient use of Planview, MS-Project, Rational Tools, Lotus Notes Team Room, Clearcase, Wiki, Visio, MS-Office, Web and database technologies.
Manager01/2004 to 01/2006Eastman Kodak CompanyRochester, New York
Managed manufacturing orders, system integration and delivery of PACS/RIS/EIM (Picture Archiving and Capture System/Radiology Information System/Enterprise Information Management) systems for Hospitals and Digital Imaging Centers Worldwide.
Accomplishments include: Managed hardware and software qualifications for EMC/IBM Raid, SAN Technology, Sun, Dell, Sun/UNIX and Windows Cluster solutions, and Oracle fail over solutions for entire HCIS (now Carestream) product offerings.
Led cross-functional teams of 5-15 personnel driven to implement controls and streamline processes to ensure timely delivery of 3rd party material (SAP->MRP), certify system configuration meet expectations, validate regulatory compliance, targeted to yield a reduction of re-engineering costs by $1 million annually.
Championed leadership of quality improvement methodology, that resulted in reduced lead times, automated software installation, reduced installation costs, enhanced customer satisfaction and improved employee morale.
Set the bar for 95-100% metrics for fault free installation and quality product builds.
Reduced sales cycle time 27% by organizing technical review sessions with key players for review of quote, statement of work, product requirement and signed contractual agreement documents.
Initiated custom website solution (Documentum) to enhance productivity, strengthened ability to collaborate, set priorities and streamline problem escalations.
Resulted in 35% reduction in order preparation time and 100% increase in product satisfaction.
Program Manager01/1999 to 01/2004Info Directions IncVictor, New York
Provide program management oversight of customer care application for the telecommunication industry.
Perform on-site business analysis, developed project scope (SOW), identify operational workflow, billing and collections process gaps.
Develop work plans, data migration plan, training plans, user security profiles, and product configuration requirements.
Manage on-site installations, plan and deliver customer training, identify integration points and manage stakeholder communications.
Provide application change request analysis and cost estimates.
Provide technical and managerial leadership for team of 5-7 development and test engineers.
Produce implementation milestones, schedule development and test resources to complete custom code, and obtain final test sign off and user acceptance.
Conduct performance reviews, support resource development goals and drive process improvements.
Initiated home-grown defect tracking and release note application using Microsoft Technology.
Assist Customer Service and Quality Assurance departments to identify software defects and facilitate a timely resolution.
Successfully led 15-20 mid-size projects annually; 4-6 weeks duration; 1-3 large scale projects annually; 3-6 months phased duration.
Senior Software Engineer01/1997 to 01/1999
Provided lead coordination of C++/VB/VBA/JAVA/SQL/Oracle Database software enhancements.
Mentored junior level engineer's and provided customer support.