Senior IT Business Analyst/Certified Professional Scrum Master Resume Example

• Collect and document customer requirements for solutions implementations including upgrades, add-on modules, features and betas.
• Direct interaction with external customers to collect and assess system requirements pertaining to hardware, networks, software application and customer requirements.
• Utilize gathered requirements, internal process and product knowledge to draft Customer Requirements Document as well as other supporting documents for the project.
• Act as a liaison between customer and WAUSAU Financial Systems technical and administrative staff.

Liaison between the business unit, IT and other administrative staff.

Maintain advanced knowledge of products, practices, systems and processes within the PolicyCenter Development area.

Instrumental in establishing consistent, technical proficiencies and effective workflows in order to promote efficient and cost-effective systems, policies, procedures and processes.

Familiar with SDLC and Agile methodologies.

Duties include: Develop business requirements for system design by conducting surveys, observations and interviews.

Provide expertise in design, implementation, serving as the SME to support and research problems.

Analyze recommendations for systems modifications/enhancement and ensure the systems meet the needs of the business unit.

Function as project manager/lead on complex projects that impact the functional area that have sales, financial and systems impact.

Manage project scope, time, budget, change requests, risks, issues milestones and sign-offs.

Keep management apprised of project status.

Training and mentoring new employees Development of testing methods.

• Responsible for leading a team of document developers using Documaker (Oracle).
• Strong use of VBA programming to create custom applications for monitoring team members and creating reports to management.
• Ability to develop and write requirements based upon business use cases and non-technical users.
• Lead position includes (but is not limited to) the following requirements: Development of workflow Extensive Excel VBA creation/maintenance Assignment of work Tracking outstanding work as well as due dates Organizing and archiving current and past projects Training and mentoring new employees Development of testing methods.

• Used variety of teaching techniques to encourage student critical thinking and discussion in SQL database development course.
• Developed, administered and corrected tests and quizzes in a timely manner.
• Received high remarks for the creativity of classroom lesson plans and instructional techniques from students.

• Earned positive verbal/written feedback from students regarding classroom instruction.
• Developed interesting course plans to meet academic, intellectual and social needs of students.

• Development of Financial software for K-12 Schools using Progress 4GL.
• Specifically in charge of the development of ecommerce Requisitions and the Work Request System.
• Effectively integrated the ecommerce requisition system into the offerings of the Skyward Software, including the XML communications with outside vendors.
• Created the Work Request System, a fully functional web application that allows for work requests to be created, approved, and send notifications to those involved.

• Create original art and graphic layout of content, banners, logos and merchandise for diverse client base.
• Incorporated interactive elements and technical coding, reviewed and tested; worked closely with business owners and board members to conceptualize, design, and launch internet sites.