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Senior IT Business Analyst/Certified Professional Scrum Master Resume Example

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SENIOR IT BUSINESS ANALYST/CERTIFIED PROFESSIONAL SCRUM MASTER
Summary

Motivated IT Project Manager skilled in requirements gathering and costs estimation. Willing to go the extra mile to deliver a quality product on time and within budget. Certified Professional Scrum Master.

Highlights
  • Knowledge of Product Lifecycle Management (PLM)
  • User experience (UX) design
  • Project tracking
  • Scrum methodology
  • Collaborative
  • Product requirements documentation
Accomplishments

Saved more than $12,000 by negotiating an IT contract with an outside vendor.Served as Project Manager for a $16 million deal, the largest deal in company history.

Experience
Senior IT Business Analyst/Certified Professional Scrum Master
September 2014 to October 2015
Eurofins Scient. - Groton , CT
  • Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects.
  • Drafted user stories, use cases and functional specifications to support product development.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Identify and create workflows for business to be implemented by the developers.
  • Work directly with the business, developers and QA to create and verify that the acceptance criteria is met and the user stories can be marked as completed.
  • Running two week sprints as the scrum master for three development teams.
  • Lead demos bi-weekly to present completed work to executives.
  • Help the development team to reach consensus for what can be achieved during each sprint of time.
  • Keeping the team focused and following the agreed-upon rules for daily scrums.
  • Removing obstacles that are impeding my team's progress and protecting the team from outside distractions.
  • Negotiations on 3rd party contracts.
  • IT Partner Onboarding.
  • Certified Professional Scrum Master (Scrum.org).
Senior Business Requirements Analyst
November 2013 to September 2014
Tendril - Denver , CO
  • Collect and document customer requirements for solutions implementations including upgrades, add-on modules, features and betas.
  • Direct interaction with external customers to collect and assess system requirements pertaining to hardware, networks, software application and customer requirements.
  • Utilize gathered requirements, internal process and product knowledge to draft Customer Requirements Document as well as other supporting documents for the project.
  • Act as a liaison between customer and WAUSAU Financial Systems technical and administrative staff.
Business Analyst
August 2011 to November 2013
Complex Networks - New York , NY

Liaison between the business unit, IT and other administrative staff.

Maintain advanced knowledge of products, practices, systems and processes within the PolicyCenter Development area.

Instrumental in establishing consistent, technical proficiencies and effective workflows in order to promote efficient and cost-effective systems, policies, procedures and processes.

Familiar with SDLC and Agile methodologies.

Duties include: Develop business requirements for system design by conducting surveys, observations and interviews.

Provide expertise in design, implementation, serving as the SME to support and research problems.

Analyze recommendations for systems modifications/enhancement and ensure the systems meet the needs of the business unit.

Function as project manager/lead on complex projects that impact the functional area that have sales, financial and systems impact.

Manage project scope, time, budget, change requests, risks, issues milestones and sign-offs.

Keep management apprised of project status.

Training and mentoring new employees Development of testing methods.

Electronic Publishing Analyst Lead
December 2007 to August 2011
Sentry Insurance - City , STATE
  • Responsible for leading a team of document developers using Documaker (Oracle).
  • Strong use of VBA programming to create custom applications for monitoring team members and creating reports to management.
  • Ability to develop and write requirements based upon business use cases and non-technical users.
  • Lead position includes (but is not limited to) the following requirements: Development of workflow Extensive Excel VBA creation/maintenance Assignment of work Tracking outstanding work as well as due dates Organizing and archiving current and past projects Training and mentoring new employees Development of testing methods.
Adjunct Instructor - SQL Database Development
August 2011 to March 2013
NORTHCENTRAL TECHNICAL COLLEGE - City , STATE
  • Used variety of teaching techniques to encourage student critical thinking and discussion in SQL database development course.
  • Developed, administered and corrected tests and quizzes in a timely manner.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students.
Adjunct Instructor - Business Communication
March 2011 to August 2011
GLOBE UNIVERSITY - City , STATE
  • Earned positive verbal/written feedback from students regarding classroom instruction.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
Software Engineer
January 2006 to December 2007
SKYWARD INC - City , STATE
  • Development of Financial software for K-12 Schools using Progress 4GL.
  • Specifically in charge of the development of ecommerce Requisitions and the Work Request System.
  • Effectively integrated the ecommerce requisition system into the offerings of the Skyward Software, including the XML communications with outside vendors.
  • Created the Work Request System, a fully functional web application that allows for work requests to be created, approved, and send notifications to those involved.
Freelance Web Developer
March 2001 to December 2007
DURRANT DESIGNS - City , STATE
  • Create original art and graphic layout of content, banners, logos and merchandise for diverse client base.
  • Incorporated interactive elements and technical coding, reviewed and tested; worked closely with business owners and board members to conceptualize, design, and launch internet sites.
Education
Masters of Business Administration : Business Administration, Jul 2010Tiffin University - City, State

Advanced coursework in Leadership and Business Management

GPA: 3.44

Masters of Business Administration : LeadershipGPA: GPA: 3.44Leadership GPA: 3.44
Bachelor of Science : Web & Digital Media Development, May 2005University of Wisconsin - City, StateGPA: GPA: 3.24

Web & Digital Media Development Emphasis on design and use of internet-related technology.Significant contact with area businesses through guest lecturers from industry and the web development senior seminar.

Skills

Agile Methodology, Salesforce.com, MS Office, MS Project, Aha!, Trello

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Resume Overview

School Attended

  • Tiffin University
  • University of Wisconsin

Job Titles Held:

  • Senior IT Business Analyst/Certified Professional Scrum Master
  • Senior Business Requirements Analyst
  • Business Analyst
  • Electronic Publishing Analyst Lead
  • Adjunct Instructor - SQL Database Development
  • Adjunct Instructor - Business Communication
  • Software Engineer
  • Freelance Web Developer

Degrees

  • Masters of Business Administration : Business Administration , Jul 2010
    Masters of Business Administration : Leadership
    Bachelor of Science : Web & Digital Media Development , May 2005

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