Senior It Applications Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Ambitious IT professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. High-energy leader with strong customer-focus and demonstrated ability to deliver mission-critical results.

Skill Highlights
  • Strategic Planning
  • Program & Project Management
  • Business Process Reengineering
  • Customer responsiveness
  • PMP, ITIL, CSM certified
  • Big 5 consulting experience
  • Cross cultural team management
  • Application Management support
  • Supplier Management
  • System Integration
  • Governance risk & compliance
Core Accomplishments

Strategic Planning:

Advised and facilitated the IT strategy for the organization along with a team of consultants on a 5 year business plan for 5% increase in EBITDA.

Project Management:

Spearheaded ERP implementation for 70 locations across 12 countries which resulted in integrated processes and over $6 million in efficiency gains.

Operations & Supplier Management:

Directed Application Development and support with diverse in-house and contract resources across Americas, Europe & Asia.

Professional Experience
Senior IT Applications Manager, 2012 to Current
Alakaina Family Of CompaniesCincinnati, OH,
  • Accountable for driving budgets, recruitment, resource allocation and project management for strategic initiatives.
  • Integral part of the IT Senior Management team approving all major project, architectural & infrastructure requests.
  • Sole responsibility of development, continuous improvement, multiple stakeholder management, close coordination between IT, business and customers through weekly updates and status reporting and Change Advisory Board.
  • Manage COTS ERP applications, HR systems (SAAS), Java and .NET applications.
  • Responsible for critical web portals for Order management.
  • Manage vendor relationships for outsourced development, support, archiving and other managed services.
  • Negotiated ongoing support costs at a 20% lower rate without affecting service quality.
  • Cut IT spend by $800K by restructuring the teams, streamlining IT Demand Management process, resource allocation and forecasting allowing better visibility to Senior Management team.
  • Coordinating system audits conducted by external auditors like PWC & E&Y including but not limited to user licensing, validity check and critical authorizations.
  • As the global owner for Kronos (time keeping) application, led the migration and upgrade efforts coordination with globally diverse locations.
  • Managed the Global agreement, reviews with stakeholders worldwide and global sign off.
  • Recently completed an ERP strategy review for the global organization's various lines of business.
IT Project Manager, 2006 to 2012
Con Edison SolutionsSan Diego, CA,
  • Successfully rolled out SAP and a custom built web application as part of ERP landscape with direct responsibility for 35 US locations, Chile and 10 locations in Canada.
  • Received a special CEO award for outstanding effort and achievement.
  • Led the Global SAP Logistics team with employees/consultants from EU, APAC, LATAM and offshore support team in India, about a 35 member team.
  • Saved $650,000 in SAP audits with streamlined user management and vendor negotiations.
  • Implemented a Physical Inventory Barcode scanning system across 40 locations resulting in 16000 man hour savings in the first year itself.
  • Designed the strategy and implemented the solution for Global Data Archiving along with Archive Extraction cockpit.
  • Solely managing the relationship with the Archiving vendor.
  • Led the design and testing on critical business interfaces (Material Catalog sync, Automated Purchase to pay process.
  • Successfully implemented electronic invoicing with vendors resulting in about $1million cost savings.
  • Headed the Business blueprinting workshops and subsequent documentation including Business Process Procedures.
  • Conducted extensive train the trainer sessions on to-be process flows.
Senior Systems Analyst, 02/2003 to 02/2006

Led a very successful ERP Logistics implementation for R/3 and SRM applications, including online catalogs for Corporate Express, Dell, etc. The project was completed within budget with high level of customer satisfaction. Team was felicitated by the CIO.

•Designed all Procure to Pay processes including Master data governance, requisitioning, procurement and payables.

•Configured the PP and MM module focusing on Material Master, Bill of Materials, Routings, MRP, Capacity Planning, Purchasing, and Inventory Management processed.

•Lead through optimization phase focusing on reporting enhancements. Defined functional spec for custom reports on Shopping cart status reports, etc.

•Performed change control reviews on all process flows to be successfully SOX compliant.

Independent Consultant, 02/2002 to 02/2003
, ,
  • Independently consulted for remote ERP system support to multiple clients.
  • Conducted major scoping work consultation, extensive system demonstrations, train the trainer sessions, pre- sales, troubleshooting, coaching, etc.
Global Services Consultant, 1999 to 01/2002
  • As a Global Services consultant gained abounding knowledge and best practices working on multiple end to end projects at numerous clients spanning various industries namely oil, pharmaceutical, electronics, etc.
  • Worked as part of the Application Management Support offering providing platinum level support.
  • Outlined the functional specifications for complex interfaces and customized reporting needs.
Production planning executive, 05/1996 to 1999
IBMCity, STATE, India
  • Initiated systems for first time right deliveries encompassing quality assurance, material availability, accurate forecast, and optimum machine utilization by balancing out different types of orders over a month.
  • Delivered Executive reporting on shop floor efficiency, utilization, etc.
  • Led business requirement analysis and configuration for ERP implementation.
MBA: , Expected in 2012
George Washington University - Washington, DC

World Exective MBA program

Bachelor of Engineering: , Expected in 1996
Regional Engineering College - Jalandhar , Punjab
Additional Information
  • Legal Status: US Citizen

Professional Expertise: Application Design & development, Agile Methodology, Scrum Master, System Integration, Budget Planning, Capacity Planning, Continuous improvement, Data center migration, DB Upgrade, User support, Reporting, Workshops, Trainer,Negotiations, Relationship Management, Vendor Management.

Tool Expertise:SAP ECC, Microsoft Office suite including MS Project, SOA, Java programming, multi- tier Web service application design, XML parsing, SOAP, SharePoint, BW, Supplier Relationship Management, EBP, ServiceNow, Atlassian-JIRA, Mercury Test Director, RFID systems, Remedy Ticketing System, Visio, Subversion, Kronos.

Industry Expertise: Media, Airline services, Food, Manufacturing and Distribution, Textile, Automotive, Identification Products, Chemical, Oil, Pharmaceutical, Electronics.

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Resume Overview

School Attended

  • George Washington University
  • Regional Engineering College

Job Titles Held:

  • Senior IT Applications Manager
  • IT Project Manager
  • Senior Systems Analyst
  • Independent Consultant
  • Global Services Consultant
  • Production planning executive


  • MBA
  • Bachelor of Engineering

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