Senior Installation Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary

Installation-level manager with 7 years of managerial experience. Strong strategic-planning and people-management skills. Accomplished Installation Manager with extensive experience in front and back-of-house installations with a proven ability to cut costs and increase subcontractor database.

Core Qualifications

Microsoft Office suite: Excel, Word, Power Point, Master Builder, has some familiarity with Microsoft Project Manager.

Strong experience in the following systems: Access Control, Burglar, CCTV, & Fire

DMP, American Dynamics, Honeywell, Vista, S4, Brivo, Pelco, DEVICE DRIVERS: Video & Communication Cards.

  • Cross-functional team management
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Calm under pressure
  • Complex problem solving
Professional Experience
Senior Installation Manager, 04/2013 to 02/2015
Toll Brothers Columbia, MD,
  • Facilitate timely and effective delivery of projects by managing schedule and subcontractor activity for banking customer Bank of America.
  • Responsible for processing change orders, RFI, RFP, and ensuring proper follow up.
  • Review financial reports, and labor hours, so Riders and PO's can be issued.
  • Provide updates on the status of critical project milestones.
  • Forecast revenues and changes affecting forecast.
  • Provide ongoing management of project activities to ensure subcontractors have the proper materials, parts, equipment, and manpower to meet project deliverables.
  • Review, reconcile, and approve subcontractor's invoices.
  • Submit Daily progress reports.
  • Obtain project sign-off and training documentation.

Managed team of 30 of professional subcontractors

Reduced and controlled expenses by having exceptional inventory controls

Served as mentor to junior team members.


Project Manager, 02/2007 to 05/2011
Smartrent Nashville, TN,
  • Initiated program that standardized subcontractor training and led to increase in customer satisfaction.
  • Surpassed revenue goals in four consecutive quarters.
  • Reduced and controlled expenses by tracking down lost merchandise.
  • Initiated program that standardized subcontractor training and led to increase in customer satisfaction.
Field Installation Manager, 06/2004 to 02/2007
Jost Chemical Co. Saint Louis, MO,
  • Initiated program that standardized customer training and led to increase in customer satisfaction by 12%.
  • Interface with Sales, Service and Installation departments to facilitate progress and obstacles for projects.
  • Provide back up and training services to Southern California SLA agreements.
  • Conduct training seminars with service and sales team members to help increase understanding of Access Control Systems.
Training and Development Manager, 08/1999 to 06/2004
Amerisafe Peoria, IL,
  • Increased profits by developing, initiating, and managing Honeywell Users Group (HUG).
  • Deploy and deliver customer training to new EBI customers as part of installation delivery to customer.
  • Provide routine training services to existing customer base, sell time and material training on an as needed basis.
  • Provide back up and training services to Southern California SLA agreements.
  • Conduct training to service and sales team to help increase understanding of XSM, EBI and HSS.
  • Assist on Large Installs and complete small installs.
  • Interface with Sales, Service and Installation departments.
  • Follow up with Customer to insure complete satisfaction.
  • Maintain Customer Relations and Satisfaction.
SYSTEM ADMINISTRATOR, 04/1997 to 09/1999
Action Resources Nashville, TN,
  • Contracted to Administer Access Control for a large cellular corporation.
  • Creating badge designs using quick builder software.
  • Creating and managing access levels, zones and time periods.
  • Created new policies and procedures for access control.
  • Assisted Fraud dept in research of on going cases.
  • Updating, back up, and trouble shooting of access control software.
GM AREA MANAGER, 07/1993 to 04/1997
Pinkerton Security & Investigation Services City, STATE,
  • Liaison to General Motors under the Pinkerton National contract.
  • Perform audit controls and documentation for review by both Pinkerton and GM.
  • Developed Site Specific Post Orders Manual.
  • Training of GM Employees & Security for Incipient Stage Fire Brigade Training of GM Employees & Security for Workplace Violence Training of GM Employees & Security for Hazardous Materials Training of GM Employees & Security for Blood borne Pathogens Training of GM Employees & Security for Confined Space Rescue Training of GM Employees & Security for Standard First Aid.
Senior Field Supervisor, 05/1985 to 07/1993
Guardsmark, Inc City, STATE,
  • Coordinated and oversaw the daily operations of access control.
  • Provide maintenance for the fire control system.
  • Training of the Security Force.
  • Billing of the Site Hours and Scheduling.
GS/EAM Operator, 07/1979 to 07/1982
Seal Beach Naval Weapons Station City, STATE,
  • Maintained and operated EAM equipment.
  • Computer Tape Librarian.
  • Due to sensitive nature of the material handled, a secret clearance was required.
Associate of Arts: Business, Expected in 2007
University of Phoenix - ,
GPA: GPA: 3.83

Business GPA: 3.83 Microsoft authorized training: Beginning Excel for Windows 95, Intermediate Excel 97 for Windows 95, Beginning PowerPoint 97 for windows, 578 Networking Essentials and 2151 MIS WIN 2000 Networking and OS Essentials

banking, Billing, Customer Relations, delivery, documentation, DRIVERS, financial, First Aid, Librarian, managing, Materials, Access, Excel for Windows, Excel, Excel 97, Microsoft Office suite, Power Point, PowerPoint 97, Microsoft Project, windows, WIN 2000, Windows 95, Word, MIS, Networking, Networking Essentials, OS, policies, procurement, progress, quick, research, RFI, RFP, Sales, Scheduling, seminars, SLA, Training materials, trouble shooting, Video, Vista

Leadership Development Program

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Resume Strength

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  • Personalization
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  • Target Job

Resume Overview

School Attended
  • University of Phoenix
Job Titles Held:
  • Senior Installation Manager
  • Project Manager
  • Field Installation Manager
  • Training and Development Manager
  • Senior Field Supervisor
  • GS/EAM Operator
  • Associate of Arts

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