Highly successful EMC Inside Sales professional with extensive account management experience and a history of developing exceptional customer relationships. Managed EMC maintenance contracts for large global and enterprise accounts in the competitive MD/TN territory. Responsible for the complete EMC customer experience from quote to close, invoicing/payment, customer service issues, andentitlement. Key accounts include: Fannie Mae, Time Warner Cable, World Bank. A people-oriented, customer service liaison with excellent communication skills and the proven ability to resolve complex problems
for customers. Strengths: flexible, organized, client-focused, extensive EMC product and business operations knowledge.
. Manages maintenance contracts for large portfolio of enterprise/global accounts. Consistently exceeds an average $24M annual maintenance sales quota/target.
. Develops strong cooperative relationships with EMC Sales, Service, and Technical Consultant organizations.
. Initiates, develops and maintains exceptional cut through recurrent, consistent maintenance renewal transactions.
. Proven track record of working with accounts, vendors, and clients to provide outstanding customer service.
. Works with EMC technical team to validate equipment configurations and incorporate hardware upgrades and adjust license capacities.
. Serves as customer liaison and advocate for all maintenance issues (Legal, Billing, Contracts, Service).
. Provides timely product and service information to customers to ensure that they are knowledgeable and informed.
. Responsible for significantly increasing sales year-over-year, selling hardware/software maintenance to IT decision makers.
•Work closely with Renewal Sales Reps preparing accurate maintenance quotes for RSR to pursue and close revenue.
•Coordinated obtaining audits from EMC Customer Engineers for customer install base at customer install locations.
•Developed working relationships with EMC Customer Service Engineers, Service Managers, and Global Services Contract Administrators.
•Successfully maintained and managed workloads from multiple Renewal Sales reps and organized requests on a daily basis.
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