Senior Inbound Operations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-focused Supply chain professional with strength in Supply Chain Management and Analytics. Experienced in Dispatching, Customer Service, and Logistics. Excellent listening skills, oral, and written communications. Able to make decisions . Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Microsoft Suites and comfortable in handling data bases through Excel and Access.
  • Routing
  • Supply Chain Analyst
  • Financial administration
  • Schedule management
  • Policy/program development
  • Cost analysis and savings
  • Cross-functional team management
Senior Inbound Operations Manager, 01/2018 to Current
Best Buy Martinsburg, WV,
  • Trained, managed and motivated employees to promote professional skill development.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified and solved complex strategy problems to drive organizational.
  • Lead team of employees in all operations including sales, service, parts and office functions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented effective customer service surveys to encourage feedback.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting [Brand] brand.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
Dispatcher Manager/ Inbound Manager, 01/2013 to 01/2018
Premier Transportation City, STATE,
  • Dispatched 30+ drivers/trucks for all outbound and backhauls.
  • Operate in compliance with DOT standards.
  • Routing store deliveries in a time/cost sufficient manner Analyze delivery information for compliance to customer needs and expectations.
  • Managed inbound loads by analyzing major accounts activities
  • Employed and trained new recruits according to established guidelines to improve efficiency and productivity.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Supervised driver dispatching, route planning and vehicle tracking for drivers.
  • Reported delays, accidents or other traffic and transportation situations.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Coordinator, 01/2010 to 01/2012
Miracle Prayer Center City, STATE,
  • Recorded all financial activities.
  • Developed lesson plans related to religious and academic subjects.
  • Communicated with parents about children’s progress.
  • Managed administrative processes and prepared key reports and documentation.
  • Created and maintained registration systems for events and meetings to optimize schedules.
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Documented all labor hours and budget expenses for project.
Education and Training
MBA: Supply Chain Management, Expected in 2017
Clayton State University - Morrow, Georgia
GPA: 3.6
BBA: Supply Chain Management, Marketing, Expected in 2013
Clayton State University - Morrow, Georgia
GPA: 3.4
: , Expected in 2011
Clayton State University - ,
Dean’s List – 2012 Georgia Perimeter College Dean’s List
Associate of Science: Business Administration, Expected in 01/2011
Georgia Perimeter College - Clarkston, Georgia
Activities and Honors
Member of Beta Gamma Sigma Since 2013 Hope Scholarship – 2012 to Present Council of Supply Chain Management Professionals (CSCMP) – Student Member Since 2012

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Resume Strength

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Resume Overview

School Attended
  • Clayton State University
  • Clayton State University
  • Clayton State University
  • Georgia Perimeter College
Job Titles Held:
  • Senior Inbound Operations Manager
  • Dispatcher Manager/ Inbound Manager
  • Coordinator
  • MBA
  • BBA
  • Associate of Science

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