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Senior Implementation Manager/Team Lead Resume Example

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SENIOR IMPLEMENTATION MANAGER/TEAM LEAD
Summary

Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.

Skills
  • Strong understanding of E-Commerce industry FTP file exchange configuration
  • Advanced Excel, Word, and Powerpoint experience Asana, Jira, Confluence, Graylog, Slack, FileZilla
  • Implementing EDI integrations Analytical
  • Strong understanding of API integrations Successful Startup environment experience
  • API, Researching
  • Data migration
  • Databases
  • E-Commerce
  • ERP
  • Fast
  • Features
  • FTP
  • Inventory
  • Leadership skills
  • Logistics
  • Product Manager
  • Project plans
  • Project goals and milestones
  • Requirements gathering
  • Scrum methodology
  • Scope development
  • Inventory Management
  • Intuit QuickBooks
  • Product Launch
  • Brand-building strategies
Experience
Senior Implementation Manager/Team Lead | 07/2017 to Current
Jazva Inc - Pasadena, CA
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Analyzed client's business operations and needs, and provided implementation and business consulting in order to successfully implement software.
  • Managed projects and accounts by taking ownership in the deliverable's and driving the projects through to completion.
  • Provided analysis and conversion of customer's data files and ensured smooth data migration from their existing system(s) to Jazva.
  • Lead training sessions with clients on Jazva's functionality and processes.
  • Collaborated with Product Manager and Development team to prepare specs on custom solutions and to ensure the timely and successful delivery of custom solutions to clients.
  • Resolved customer inquiries by clarifying issues; researching answers and alternative solutions; implementing solutions; escalating issues as needed.
  • Identified and recommended product enhancements, features, and changes to improve the system.
  • Devised implementation plans, including cost-benefit and ROI analyses.
Co-Owner/COO | 01/2019 to Current
NEO Logistics LLC - Covina, CA
  • Directed business-wide changes to modernize procedures and organization.
  • Recommend and Implement solutions for business pain points.
  • Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
  • Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Technical Support Representative | 11/2016 to 07/2017
iPayment Inc - Westlake Village, CA
  • Answer and resolve incoming merchant and agent inquires by providing product information, troubleshoot and diagnostic steps related to the point-of-sale equipment.
  • Developed the ability to quickly and accurately improve the process of assessing and providing a solution for merchant's point-of-sale system.
  • Developed strong problem solving skills by maintaining good working knowledge of the industry while working in a fast paced environment.
  • Learn download procedures, functions, and how to edit/download files for all supported point-of-sales systems.
Implementation Consultant/Project Manager | 06/2014 to 10/2016
DuCharme, McMillen & Associates - Cleveland, OH
  • Gained experience in implementing and supporting an array of tax technology solutions as well as integrating solutions with ERP, Billing, POS, and ECommerce systems.
  • Analyze client's products, services, and tax landscape in order to provide them with a solution.
  • Develop a thorough understanding of best practices applied in the client service field.
  • Create requirements, solutions, project plans, and other documentation to assist in implementation projects and other internal projects when necessary.
  • Successfully served as a project manager by implementing 9 projects while utilizing a 6 phase project plan methodology.
  • Developed strong quantitative, analytical, problem solving, and leadership skills while working in a fast-paced team environment.
  • Manage Jira ticket queue and provide 1st tier support for external clients on production environment tax solutions and business systems.
  • Trouble shoot and provide support on client's web tool kit and SQL databases.
  • If the solution is not functional, investigate the issue, meet with client and provide a fix.
  • Manage tickets in Jira for bug fixes and upgrades to our tax solution software.
  • Manually test new bug fixes and upgrades.
Education and Training
The Ohio State University - Columbus, OH
Bachelors of Science
Finance, 2012
Member of The Ohio State Bhangra Team, GPA: 3.1
University of Akron - Akron, OH
Information Technology, 2014
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Resume Overview

Companies Worked For:

  • Jazva Inc
  • NEO Logistics LLC
  • iPayment Inc
  • DuCharme, McMillen & Associates

School Attended

  • The Ohio State University
  • University of Akron

Job Titles Held:

  • Senior Implementation Manager/Team Lead
  • Co-Owner/COO
  • Technical Support Representative
  • Implementation Consultant/Project Manager

Degrees

  • Bachelors of Science

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