High-Performing Human Resources Professional with extensive experience working with a diverse client base and delivering results.
GPA: 3.0 GPA: 4.0 General Studies
Some College Coursework Completed GPA: 3.0 Credits Earned: 32 Semester hours Physical Therapy
•Provide retirement and benefits services to Customs and Border Protection for over 60,000 employees.
•Provide expertise in Federal Civilian benefits programs including health, life Thrift Savings Plan (TSP), retirement counseling, computations, and processing for Civilian Service Retirement System (CSRS, Federal Employee Retirement System (FERS) and CSRS offset for both regular retirement systems and special group law enforcement personnel.
•Provide guidance and counseling to employees and annuitants concerning their rights and benefits; monthly annuity, benefits under disability, involuntary, VERA and voluntary retirement, health and life insurance, unpaid creditable services, leave, survivor benefits, Thrift Savings Plan (TSP) contributions, social security benefits, FSA, FEDVIP, LTC etc.
•Utilize government retirement and benefits software for computing retirement estimates and military deposits.
•Process Federal Employees Health Benefits (FEHB), Federal Employee Group Life Insurance (FEGLI) and TSP elections using the National Finance Center (NFC) Payroll and Personnel System.
•Research and interpret regulations, directives and statues to establish procedures and operating instructions, and answer a wide variety of technical and complex questions.
•Compose correspondences, meeting minutes, bulletins, policy directives and other information materials.
•Verify and correct retirement codes, providing associated counseling and required corrective actions(s).
•Compute Service Computation Dates (SCD) for Retirement.
•Compute deposits, re-deposits, military deposits service, part-time service and high-3 salaries.
•Compute retirement estimates (including counseling); complete service history, health and life insurance forms (if applicable); and process associated retirement actions.
•Copy the retirement packages and originals to the National Finance Center (NFC).
•Provide counseling to bereaved family members and re-employed annuitants by providing information and assistance related to survivor benefits, annuity, life insurance, health insurance and TSP. Interpreting and explaining related regulations in a manner that will ease family members concerns.
•Provide verification of prior service which may be creditable toward civil service (military, Post Office, Peace Corps, service under Non-appropriated funds, DC government, etc). Provide information and advice concerning contribution, refunds and designation of beneficiaries.
•Review, process and provide verification regarding Medical Support Notices issued by State Attorney General Offices across the United States for employees compliance and non-compliance.
•As a Senior Human Resources Assistant (Contractor) with U.S. Customs and Border Protection, Retirement and Benefits Advisory Services (RABAS), I am responsible for processing Federal Health, Life, Beneficiary and Retirement Benefits for over 60,000 Customs and Border Protection Employees.
•Reviewed, certify and process benefits actions i.e. Federal Health Insurance (FEHB), Federal Group Life Insurance (FEGLI), and Retirement (Separations) for U.S. Customs (RABAS) through the Epic System.
•Researched/ refer and resource the Office of Personnel Management and Code of Federal Regulations for all Administrative Personnel Actions and Benefits.
•Logged and assigned benefit information to HR Specialist and Assistants using Benefits Tracking System.
•Utilized automated HR systems to provide information to employees and managers regarding various benefit actions and inquiries.
•Monitored Federal Benefits actions and Retirement actions and track data, keeping it consistently up-to date with accurate information; and using various systems to regularly monitor HR actions to ensure a minimal number of delays in any relevant action. (EPIC, IRIS, PARTS, PMSO BTS, FRB, HRBE and EOPF).
•Assist/Referred to by Human Resources Specialist to assist with projects, actions and reports.
•Ordered all Senior Executive Services Employees (SES) Retirement Awards along with ordering and servicing over 20,000 Office of Field Operations Employees Retirement Awards and Benefits request.
•Prepared Separation, Retirement and Death Cases / Packages and the processing of these actions for retired, separated and deceased employees and their love ones by compiling data to submit to HR Specialist for review and approval.
•Provided counseling for employees regarding their Federal benefits and entitlements by researching and troubleshooting any issues that arise by responding to telephone, email and walk-in inquiries.
•Analyzed and computed Service Computation Dates, Service/ Salary History's for military and civilian employees.
•Maintained logs/ spreadsheets for Annuity Estimate Request and Medical Child Support Mandated Documents.
•Maintained logs and files for the Benefits Medical and Work life Department for CBP Employees benefits.
•Utilized office equipment such as Computers: Microsoft Windows 7, Excel, Power Point, fax machines, scanners, mail routes, Xerox and printer machines to perform day to day duties and assignments.
•Performed other HR/ Administrative duties as assigned.
Duties, Accomplishments and Related Skills:
•As a Human Resources Assistant (Contractor) I was responsible for processing a wide-range of personnel actions for the U.S. Customs and Border Protection HR Management Office / Employee Services Department (ESD).
•Processed and review personnel actions for the HR Staff through the EPIC system.
•Utilized automated HR systems to provide information to employees and managers, monitor pay actions, and track data, keeping it consistently up-to-date with accurate information; and using these systems to regularly monitor HR actions to ensure a minimal number of delays in any relevant action. (EPIC, IRIS, PARTS, PMSO, and EOPF).
•Assisted Human Resources Specialists with projects, actions and reports as needed.
•Counseled customers, managers and staff via phone, email and walk-in inquires through the Employee Services Department Call Center regarding their pay and entitlements, researching and troubleshooting any issues that were presented.
•Performed other HR/ Administrative duties as assigned.
•Maintained the Human Resources File Room.
•Created Official Personnel Folder's and Employee Performance Folders.
•Established and maintain files.
•Provided technical answers to inquiries from employees and officials related to the specialty area.
•Typed documents (Memos, Letters).
•Provided Customer Service.
•Expertise in anticipating and responding to customers' needs.
•Answered multi-line phones.
•Sorted and distributed mail to the proper inbox and out boxes
•Properly assigned correct mailing addresses to outgoing mail to ensure proper delivery.
•Handled a variety of envelopes, packages and boxes
•Maintained a log of all mailing receipts for my office.
•Reviewed OPF's for accuracy
• Reviewed SF-86/85
• Created New Employee Orientation Packets
• Scanned all New Employees OPF's into EOPF Database
• Effectually created and updated electronic official personnel folders (eOPF)
• Reviewed Electronic Official Personnel Folders with L.O.C Employees and OPM Investigators.
• Directed phone calls and visitors to the correct person(s)
• Used automated systems (Word Perfect, Excel, Power Point, Group Wise, Empower, and eOPF).
• Request/mailed out OPF's and EPF's from other agencies/ National Record Center
•Provided Customers service.
•Typed documents and reports .
•Used automated systems.
•Directed phone calls and visitors to the correct person.
•Maintained outgoing and incoming mail.
•Kept calendars/scheduled appointments
Administrative, Benefits, BTS, Call Center, Counseling, Customer Service, Database, DC, Delivery, Email, Fax Machines, Finance, FSA, Forms, Federal Government, Group Wise, Human Resources, HR, Insurance, Law Enforcement, Letters, Excel, Mail, Office, Power Point, Microsoft Windows 7, Office Equipment, Payroll, Personnel, Personnel Management, Printer, , Research, Scanners, Spreadsheets, Telephones, Troubleshooting, Word Perfect.
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