Senior Human Resource Sergeant resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Meticulous Human Resources management professional bringing 23 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning. Committed to promoting diversity and inclusion in employee relations.

  • Administrative skills, Trauma
  • Administrative, Unique
  • Behavioral Health
  • Case management
  • Interpersonal
  • Consultation
  • Counseling
  • Crisis intervention
  • Diagnosis
  • Government
  • Information systems
  • Interpretation
  • Leadership
  • Legal
  • Regulatory compliance
  • Managing
  • Mental Health
  • Mentor
  • Access
  • Exchange
  • Office
  • Works
  • Patient care
  • Coordinate patient care
  • Patient flow
  • Patient treatment
  • Personnel
  • Policies
  • Primary Care
  • Processes
  • Protocols
  • Psychotherapy
  • Quality
  • Quality improvement
  • Risk management
  • Staffing
  • Stress Management
  • Supervisory
  • Supervision
  • Surveys
Education and Training
Our Lady of The Lake University San Antonio, TX Expected in 07/2018 Master of Arts : Social Work - GPA :
University of Phoenix Tempe, AZ Expected in 07/2015 Bachelor of Arts : Psychology - GPA :
United States Army - Senior Human Resource Sergeant
City, STATE, 08/2017 - Current
  • Track mandatory training compliance and evaluations, the mentoring program, and the training needs assessment/annual training plan.
  • Coordinate and assist with walk-in, improve mental health same day access and crisis intervention.
  • Coordinate patient care between other specialty clinics within Mental Health and Primary Care Service.
  • Develop and manage prevention and support programs and activities for sexual assault and other areas of interpersonal violence and victim needs, as well as behavioral health requirements.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Coordinated care for medically-complex patients experiencing barriers to obtaining social services.
  • Provided counseling and emotional support for Post Traumatic Stress Syndrome patients.
United States Army - Senior Human Resource Sergeant
City, STATE, 08/2015 - 08/2017
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Monitored multiple databases to keep track of all company inventory.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructive.
United States Army - Senior Human Resource Sergeant
City, STATE, 07/2012 - 07/2015
  • Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
  • Updated new employee packages, training materials, benefits and announcements.
  • Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
  • Assisted in termination procedures.
  • Completed payroll processing for over 50 employees.
  • Set up appointments, meetings and conferences for employees.
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Processed final paychecks and required documents for employee exit interviews.
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
  • Provided director with monthly, quarterly and weekly reports.
United States Army - Senior Human Resource Sergeant
City, STATE, 07/2009 - 07/2012
  • Trained 12 members on HR and administrative processes to curb learning time.
  • Performed customer service functions by answering phone calls daily.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Coordinated performance evaluation plans to motivate employees and implement corrective action and discipline planning initiatives.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Volunteer with Crisis Text Line providing crisis counseling to those in need
  • Volunteer with The Boys and Girls Club providing mentorship to youth in need

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Resume Overview

School Attended

  • Our Lady of The Lake University
  • University of Phoenix

Job Titles Held:

  • Senior Human Resource Sergeant
  • Senior Human Resource Sergeant
  • Senior Human Resource Sergeant
  • Senior Human Resource Sergeant


  • Master of Arts
  • Bachelor of Arts

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