Senior Human Resource Sergeant resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Meticulous Human Resources management professional bringing 23 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning. Committed to promoting diversity and inclusion in employee relations.
Skills
Administrative skills, Trauma
Administrative, Unique
Behavioral Health
Case management
Interpersonal
Consultation
Counseling
Crisis intervention
Diagnosis
Government
Information systems
Interpretation
Leadership
Legal
Regulatory compliance
Managing
Mental Health
Mentor
Access
Exchange
Office
Works
Patient care
Coordinate patient care
Patient flow
Patient treatment
Personnel
Policies
Primary Care
Processes
Protocols
Psychotherapy
Quality
Quality improvement
Risk management
Staffing
Stress Management
Supervisory
Supervision
Surveys
Education and Training
Our Lady of The Lake UniversitySan Antonio, TXExpected in 07/2018 ā āMaster of Arts:Social Work - GPA:
University of PhoenixTempe, AZExpected in 07/2015 ā āBachelor of Arts:Psychology - GPA:
Experience
United States Army - Senior Human Resource Sergeant City, STATE, 08/2017 - Current
Track mandatory training compliance and evaluations, the mentoring program, and the training needs assessment/annual training plan.
Coordinate and assist with walk-in, improve mental health same day access and crisis intervention.
Coordinate patient care between other specialty clinics within Mental Health and Primary Care Service.
Develop and manage prevention and support programs and activities for sexual assault and other areas of interpersonal violence and victim needs, as well as behavioral health requirements.
Supported executive decision-making by reporting on metrics and recommending actionable improvements.
Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
Coordinated care for medically-complex patients experiencing barriers to obtaining social services.
Provided counseling and emotional support for Post Traumatic Stress Syndrome patients.
United States Army - Senior Human Resource Sergeant City, STATE, 08/2015 - 08/2017
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Monitored multiple databases to keep track of all company inventory.
Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructive.
United States Army - Senior Human Resource Sergeant City, STATE, 07/2012 - 07/2015
Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
Updated new employee packages, training materials, benefits and announcements.
Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
Assisted in termination procedures.
Completed payroll processing for over 50 employees.
Set up appointments, meetings and conferences for employees.
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
Processed final paychecks and required documents for employee exit interviews.
Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
Provided director with monthly, quarterly and weekly reports.
United States Army - Senior Human Resource Sergeant City, STATE, 07/2009 - 07/2012
Trained 12 members on HR and administrative processes to curb learning time.
Performed customer service functions by answering phone calls daily.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Created and implemented highly effective and individualized human resource solutions for clients.
Coordinated performance evaluation plans to motivate employees and implement corrective action and discipline planning initiatives.
Increased data collection accuracy by recording client account information with zero discrepancies.
PROFESSIONAL EXPERIENCE
Volunteer with Crisis Text Line providing crisis counseling to those in need
Volunteer with The Boys and Girls Club providing mentorship to youth in need
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