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senior hoa manager resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Attentive Community Association Manager offering years of proven success in supporting planned community residents to foster seamless operations and tenant satisfaction. Aiming to fulfill a role in which contract negotiation, community regulations knowledge and board support will serve to enhance the team. Hardworking and reliable manager with strong ability in budget management. Offering hard work and dedication. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Board of directors advisement
  • Community resident safety
  • Resident complaint resolution
  • Service contract development
  • Community operations management
  • Vendor relationship development
  • Community restrictions enforcement
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Multi-family property management
  • Conflict resolution
  • Supervision & leadership
  • People skills and outgoing
Experience
09/2018 to Current Senior HOA Manager Lennar Corp., | Melbourne, FL,
  • Facilitated timely resolution to neighborhood challenges and tenant complaints.
  • Maintained seamless daily operations for Single Family residential community.
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Met with clients to negotiate management and service contracts.
  • Prepared detailed budgets and financial reports for properties.
  • Managed and oversaw operations, maintenance and administration of properties.
09/2017 to 09/2018 HOA Manager Sbb Management | City, STATE,
  • Facilitated timely resolution to neighborhood challenges and tenant complaints.
  • Maintained seamless daily operations for Single Family and Townhome residential community.
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Prepared detailed budgets and financial reports for properties.
  • Met with clients to negotiate management and service contracts.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Recommended clarifications and changes in program policies to director of property management.
  • Met with committees to discuss and resolve legal and environmental issues.
10/2013 to 09/2017 Residential Property Manager Associa | City, STATE,
  • Managed 127 properties and addressed all tenant and owner issues.
  • Oversight of 3 apartment complexes and staff, Casa Trevino, Mollie and Max, and B'nai B'rith Fort Worth.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Completed lease applications and verifications, notifying prospects of results.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Facilitated tenant paperwork processing and verification.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Updated tenant and unit information to keep current in housing database.
  • Exercised direct supervision over property staff.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Oversaw and monitored preventative maintenance.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Handled resident complaints and expedited maintenance requests.
Education and Training
Expected in 12/2012 to to Bachelor of Arts | History Southern Methodist University, Dallas, TX GPA:
Expected in 06/2007 to to High School Diploma | Rockwall High School, Rockwall, TX GPA:
Additional Information
  • Proficient in Yardi, Townsquare, Umanage, Appfolio and C3 software. Including all Microsoft applications.
Certifications
  • Licensed Real Estate Agent - 2013-Current
  • M-100 certification with DFW-CAI- 2017

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Resume Overview

School Attended

  • Southern Methodist University
  • Rockwall High School

Job Titles Held:

  • Senior HOA Manager
  • HOA Manager
  • Residential Property Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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