Managed a portfolio of high-profile accounts in state government and higher education sectors.
Collaborated with FairPoint legal counsel and the customer's legal counsel to develop a contract mutually acceptable to both parties.
Effectively responded to customer generated RFPs which generated revenue for FairPoint.
Created and delivered presentations tailored to individual clients' needs.
Led the sales and service teams after a successful sale utilizing project management to ensure a seamless transition to new services.
Built strong client relationships by acting as the liason between the customer service team, sales team and the client.
Created proposals for new and existing customers requests.
Consulted with clients after sales and contract signings to resolve any issues and provide ongoing support.
Supported Sales team after a sale through detailed project management.
Collaborated with internal departments (install technicans, legal resources, billing and collection) to provide on-going support to clients.
Designed customized training material based upon the service sold to the respective client utilizing Powerpoint
Validated billing accuracy for client based upon service sold and company's regulatory pricing. Provided statement of account when needed utilizing Excel.
Worked in close collaboration with clients and FairPoint departments to restore critical services during Tropical Irene catastophy. Recognized by client and FairPoint for my efforts.
Project managed the transition of the largest FairPoint client from an old voice mail platform to a new one. It involved many critical client agencies throughout Vermont. Required close attention to detail and training on the new platform. Project took six months to complete but went flawlessly.
Achieved President's Club on an annual basis consistently based on exceeding company goals.
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