senior general operation manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

08/2008 to 06/2015 years Senior General Operation Manager at PAL General Engineering. 2 years Project Engineer Experience with private contractor. Experience at job planning & development skills Experience with commercial projects, Federal construction projects and payroll, account receivables. Construction Project Engineer Professional, leading successful Project Teams to deliver customized solutions to a diverse array of customers. Strong ability to communicate in a culturally diverse environment and proven ability to negotiate contracts, purchases and leases. Result oriented leader, and strong believer of continuous improvement through skill building one step at a time. Able to direct and motivate employees and subcontractors as well as coordinate, guide and develop, and mentor others. Adept in working with challenging projects and situations and coordinating, scheduling, communicating and producing the action required for the desired result of a delighted client and owner. Always maintains a positive outlook and promotes a positive mental attitude to the team players so as to focus on the root cause of any problem and not become caught up in the fray. Able to adjust quickly to a changing environment and do what it takes to get the job done in a timely effective manner while maintaining the best quality possible throughout. Able to Participates in outreach activities conducting speeches or presentations for employers and employees. Performs a variety of safety inspections in workplaces covered by OSH Act of 1970. Explains Hazard material substance to employers, employees and to the general public.

•Oversee construction quality assurance and quality Control for over than 100 Capital Improvement Projects with city of San Diego, include but not limited to the following type projects : Slurry Seal , Asphalt overlay , Asphalt maintenance ( DO , F cap & MP) , Concrete street panels , ADA ramps ,sidewalk , C&G, Cross Gutter, pervious concrete, retaining walls, Water Group CIP, Storm Drain, Traffic Signal improvement , landscaping , build new parks and maintenance of existing parks , stripping and BMPs permanent projects.

•Oversee construction quality assurance and quality Control for 30 project with other cities, 2 projects with Caltrans (one was a design build project), 2 projects with County of San Diego including bridges maintenance and many residential projects.

•Performs change order estimating and negotiations.

•Create project schedule for general contractor and subcontractors using MS Project.

•Coordinates and monitors schedule updates, invoices and submittals.

•Managing and reviewing the progress of contractors’ construction schedules

•Review weekly and monthly reports on the status and progress of the contracts, including project costs and potential changes

•Report the status of projects to Owners.

•Attend client program meetings as needed

•In the CIP I coordinate with city PM and RE, Manage subcontractors and supervised multiple superintendents and foremen.

•Oversee that all work is performed in accordance with approved manuals and procedures

•Oversee project under constructed and documented in accordance with the contract documents and good engineering practices.

•Experience with the principles and practices of civil engineering

•Experience with methods of building construction and building materials.

•Familiarity with National Pollutant Discharge Elimination System (NPDES) requirements, programs and compliance requirements.

•Experience with interpret building and grading plans, engineering calculations and soils report.

•Experience in drafting Traffic Control Plans according to The Manual on Uniform Traffic Control Devices (MUTCD).

•Effectively communicate verbally and in writing with architects, engineers, contractors, developers and property owners.

•Provide excellent service to both internal and external customers.

•Performs a variety of safety inspections in workplaces covered by OSH Act of 1970.

•Performs BMPs Practice and hold a training cetin for company staff during project.

•Evaluate and monitor site Best Management Practices (BMPs) and update Stormwater Pollution Prevention Plans (SWPPPs), as needed for the past 7 years.

•Inspect and evaluate construction sites for compliance with environmental regulations.

•Familiar with environmental regulations, CEQA.

•Experience with project management and cost control.

•Familiar with right-of-way issues.

•Supervised and build 2 project with city of San Diego and 3 projects with other cities to reduce runoff and alteration of the natural drainage system, or to minimize the damage of urban pollutants, erosion, Streetscape Enhancements and Bacteria Treatment.

As a professional Site Engineer I worked for two (2) years at Hebron Rehabilitation Committee , rehabilitating the abandoned old houses and infrastructure while preserving its cultural heritage and the city’s architectural fabric.


Strategic Communications, Construction Estimating, Team Leadership, Contract Negotiation and Team Building. Project Bidding.

*MS Project 2010,Primavera P6 , AutoCAD (2D & 3D) and GIS.

*Microsoft Office (Word, PowerPoint, Internet Explorer, Outlook, Excel)Concrete estimation

Site safety coordinator

Building codes and regulations

MS Office proficient

Organized and detail-oriented

Superb management skills

Project budgeting

Cost control

Security systems knowledge


Held a 100% success rate on assigned projects.Managed a $ 4 millions project, while supervising a team of 20 workers.

Trained and mentored over 50 construction workers, general laborers and apprentices. workers.

Led the construction of a new Capital Improvement projects.

Senior General Operation Manager, 07/2008 to 08/2015
PAL General Engineering Inc.City, STATE,
  • Supervisor: Mohammed Qahoush (Senior Project Manager).Cell (714)585-1505
  • PAL is a growing, woman owned (A) licensed contractor specializing in Asphalt paving, concrete flat work, infrastructural, Design build project, excavation and underground utilities, In 2014 awarded as # 31 in constructions by (INC.5000), Also In 2013 awarded as fast growing small business by City of San Diego.
  • Initiate projects and perform feasibility studies, prepares price estimates and oversee the bid process.
  • Work with customers and negotiate agreements and contracts, prepare schedules using MS Project.
  • Prepare Communication Plans, Quality Control Plans.
  • Develop and implement field policies and Quality Assurance throughout the project.
  • Develop and manage growth of an estimating department.
  • Manage and coordinate estimating and hand off to field for construction Oversee project overlap and schedule, budgets, contracts, safety Coordinate schedule and sequencing between underground utility operations and excavation operations on projects as well as between ongoing overlapping projects Management of all public work project sites to monitor processes and continuity Manage the selection and evaluation of subcontractors for all aspects of the projects.
  • Manage or actively participate in design and preconstruction process.
  • Interface with local, County, State authorities to ensure timely and successful Job site inspections.
  • Supervised and Manage job sites with over 75 employees and multiple superintendents.
  • Manage the administrative aspects of the project including Contracts, Purchase Orders, Change Orders, & Jobsite Daily Reports.
  • Coordinate with Resident Engineer throughout the project process.
  • Review Resident Engineer punch list, Sub-contractor's invoices and inspection reports.
  • Performs a variety of safety inspections, identify hazard issue and conducting speeches or presentations to employers, employees, and general public.
  • Evaluate and monitor site Best Management Practices (BMPs) and update Stormwater Pollution Prevention Plans (SWPPPs) before and after storm event and as needed.
  • Inspect and evaluate construction sites for compliance with environmental regulations.
  • Familiarity with environmental regulations, CEQA.
  • Familiarity with Standard Specifications for Public Works Constructions (Greenbook) and Caltrans Standard Specifications.
  • Establish and maintain cooperative working relationship with those contacted during the course of work.
  • Projects Scripps Health Southbound I-5 Off-Ramp Widening, (Design-Build) January 2014 - October 2014, value: $1.7M.
  • Designed by Latitude 33, build by PAL General Engineering Inc.
  • Project scope include widening and realignment the off /on ramp west side of I-5, install new traffic signal, new storm drain system and new landscaping.
  • The project consisted of clearing, grubbing, demolishing and removing all existing surface and subsurface improvements.
  • Export over 1500 CY of access material.
  • Clearing and grubbing including the removal and disposal of all concrete, pavement, pipes, hardware, timber, landscaping and rubble.
  • Pave approximate 1200 tons of asphalt, install 1000 tons of Class II base, new storm drain system.
  • New sidewalk, curb and gutter, ADA ramps and asphalt berms.
  • New traffic signals, loops, cameras.
  • Install new Gard rail, new landscaping.
  • My project history includes a multitude of project types but not limited and delivery methods which has successfully rounded my experience and knowledge.
  • A list of projects is available upon request but to summarize I have listed below the projects, their delivery methods and owner.
  • Community Corridor Improvements Project City of National City $ 4 millions 8th Street Smart Growth City of National City $ 4 millions Concrete Street Panel Replacement Group 1 FY 13 City of San Diego $ 2.8 millions NCTD Parking Lot B City of Enceintes $ 1.1 millions Oxford Street Improvements City of Chula Vista $ 1.2 million ADA Accessibility Improvements Port of San Diego $ 1.7 millions Concrete Street Panel Replacement Group 2 FY 14 City of San Diego $ 3.8 millions FY13 Asphalt Overlay Group IV City of San Diego $ 2 millions Balboa Golf Course /Design Build City of San Diego $ 1.1 million 2013 Street Maintenance and Repair Project City of Solana Beach $ 0.5 million UUP Rolando (7F) and University City Asphalt Overlay City of San Diego $ 0.6 million Eucalyptus Park Improvements Design Build City of Chula Vista $ 0.5 million References Kader Safi (651)246-2975: Project Manager with PAL General Engineering Inc.
  • Dave Peterson (760)277-0578: Estimator with PAL General Engineering Inc.
  • Mohammed Qahoush (714)585-1505: Senior Project Manager with PAL General Engineering Inc.
  • Properly maintained all onsite equipment and vehicles.Assisted the project manager with bidding new jobs and projects.Led the planning, budgeting and direction of all construction projects.Coordinated training for the construction teams on site-specific requirements, techniques and procedures.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Led and managed resolution of all issues during project construction and commissioning phases.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Efficiently recorded and rejected incorrect deliveries of material to site.Accurately provided status information on project progress to the project management.Performed construction site pre-inspections and coordinated post-construction audits.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Assigned projects and tasks to employees based on their competencies and specialties.Submitted all project closeout documents in accordance with the contract.Acted as the liaison between landscape architects and the general contractors.Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation.Reviewed and investigated Proposed Change Order Requests (PCOR).Obtained notices of completion and compliance certifications from all of the construction administration consultants.
B.Sc: Building Construction Engineering, Expected in 06/2002
Palestine Polytechnic University - Hebron, Palestine

Building Construction Engineering

: Environmental Engineering, Expected in
University of Detroit Mercy - Detroit, MI.
Professional Affiliations
UC San Diego-Extension. Member in Underground Service Dig Alert of Southern California (USA/SC). Member with American Society of Civil Engineers (ASCE), Project Management Institute (PMI). I am working on my PMP certificate) Railroad Contractor Safety Training, (North County Transit District) Transportation Worker Identification Credential (TWIC®) (able to renew if needed)

3D, ADA, administrative, AutoCAD, budgets, hardware, Contracts, Contract Negotiation, delivery, Engineer, Environmental Engineer, environmental regulations, Estimating, fast, feasibility studies, GIS, inspection, Inspect, Internet Explorer, Team Building, Team Leadership, access, Excel, Microsoft Office, Outlook, PowerPoint, MS Project, Word, Works, PAL, cameras, policies, presentations, Primavera, processes, Quality Control, Quality Assurance, safety, San, speeches, Strategic, Supervisor, utilities, Vista

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Resume Overview

School Attended

  • Palestine Polytechnic University
  • University of Detroit Mercy

Job Titles Held:

  • Senior General Operation Manager


  • B.Sc

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