Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Skills
Financial statement review
Performance monitoring
Report writing
Salesforce expertise
Training & Development
Data management
Leadership
MS Office
Microsoft Excel software proficiency
Planning and Coordination
Collaboration
Teamwork
Self-motivated professional
Multitasking abilities
Root Cause Analysis
Loss Prevention Programs
Incident Investigations
Exposure Assessment
Risk mitigation
Claims Management
Internal Audits
Customer Communication
Merchant monitoring
Chart development
Project planning and development
Business process re-engineering
Multi-Site Operations
Contract Review and Recommendations
Advanced Problem Solving
Procedure development
Change Control Processes
Technical Support
Functional & Business Requirements
Project Management
Contract Management
Team Bonding
Disaster Recovery Methodologies
Strategic planning
Systems Installation, Configuration, and Upgrading
Expense reports
Staff Management
Performance Evaluations
Testing and Conversion Plans
Startups and turnarounds background
Budgeting and forecasting
Management information systems
Risk analysis and management
Solutions Development
Policies and Procedures Implementation
Team Leadership
Relationship Development
Report generation
Vendor sourcing
Cross-functional communications
Business Development
Risk management
Strategic partnerships
Operations management
Negotiation
Business planning
Data analysis
Procurement and sales
Natural leader
Finance background
Customer relations specialist
Complex problems analysis
Superb time management skills
Unsurpassed work ethic
Compensation and benefits
Payroll coordination
WorkForce Improvements
Recruitment
Benefits and Compensation Management
Training and Development
Conflict Resolution
Organizational Development
Recruitment strategies
Training and mentoring
Benefits administration
Team Building
Analytical skills
Sales expertise
Order Fulfillment
Inbound and Outbound Calling
Administrative support
CRM
Account management
Creative problem solving
Good listening skills
Strategic sales knowledge
Professional telephone demeanor
Client Relationships
Project oversight
Delegation
Relationship building
Scheduling
Effective leader
Client account management
Coaching and mentoring
Staff training/development
Inventory management
Employee scheduling
Conflict resolution
Work History
Senior Funding Manager, 04/2015 to Current Diversicare – Mobile, AL,
Delivered exceptional level of service to each small/medium business customer by listening to concerns and answering questions. Actively listened to customers' requests, confirming full understanding before addressing concerns
Used critical thinking to break down problems, evaluate risks to improve process and make decisions for better work flow and positive customer experience.
Maximized performance by monitoring daily activities and mentoring team members. Coached and motivated new teammates to ensure our team was successful and monthly goals were achieved.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales and operations by identifying and targeting areas in need of improvement.
Maximized productivity metrics by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Reports via excel using charts (histograms, etc.) for team and sales analysis.
Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
VP of Operations, 08/1996 to 04/2015 Hyatt – Farmington, UT,
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Established performance goals for department and provided methods for reaching milestones.
Initiated on-time, under-budget project management to optimize performance.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Mitigated financial discrepancies by managing budget and payroll operations.
Trained new employees on proper protocols and customer service standards.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Directed strategic workforce planning, performance management, and benefits administration.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
MIS Manager, 05/1993 to 08/1996 Cincinnati Financial Corporation – IN, State,
Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Oversaw development and implementation of improvements to support and network operations.
Led and assisted technical upgrade projects for the company by working and coordinating with consultants and developers for integrations.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Responsible for all aspects of project implementation of a software conversion to a JD Edwards ERP system. Served a project manager for the task from start to completion. Worked with upper management to create the scope, budget, timeline. Responsible for planning, implementation, risk management and change management as needed within the scope of the project. Trained staff as needed on each module upon completion and closing of the project.
Implemented mandatory EDI for supply support for the manufacturing and warehouse supply chain. Created reports on a daily basis and as needed via custom written reports within the ERP system via SQL.
Part of the management team responsible for successfully initiating ISO9001 company wide and became certified an internal auditor to ensure quality standards.
Served as liaison for the warehouse management systems. This included inventory management, materials management, distribution and shipping management to ensure quality standards as well as ongoing customer satisfaction.
Data Processing Supervisor, 07/1988 to 05/1993 Histacount Corporation – City, STATE,
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Interviewed, hired, trained and mentored 3 staff members by coaching daily, leading performance reviews and offering constructive feedback.
Managed workflow scheduling, data entry and accuracy verification for all customer orders and work tickets.
Managed data entry for bi-yearly inventory of all paper product in the manufacturing environment.
Assisted in logistics with shipping, receiving and distribution of printed materials
Education
High School Diploma: , Expected in West Babylon Senior High School - West Babylon, NY GPA:
Associate of Science: Business Administration, Expected in Suffolk Community College - Brentwood, NY, GPA:
Project Management Methodology Training : Project Management, Expected in SUNY Stony Brook - Stony Brook, NY GPA:
MCSE Training Certification : MCSE Network Certification, Expected in New Horizons Education Center - Commack, NY, GPA:
ISO 9001 Auditor Training: ISO 9001 Auditor Training, Expected in Onsite Training - Deer Park, NY, GPA:
Additional Information
Currently certified in Six Sigma in White and Yellow belts. Currently working on my Green Belt certification. Planning on PMP certification once completed for Six Sigma certifications.
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