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senior franchise performance director resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished and results-driven senior performance director with a comprehensive background in business development, sales, marketing, territory management, and product promotion to deliver revenue growth and market penetration. Highly innovative and strategic leader while motivated by delivering outstanding experiences and results for top boutique fitness brands, managing over 600 Million in brand growth and expansion.


Skills
  • Sales and Leadership Development
  • M&A Integration and Change Management
  • Strategic Business Infrastructure and Execution
  • Brand and Corporate Identity Management
  • Re-vitalizing Organizations with Process Ingenuity
Education
University of California, Berkeley Berkeley, CA Expected in MBA : Business Administration And Management - GPA :
  • Relevant Coursework: Ethics and Responsibility in Business, Macroeconomics in the Global Economy, Strategic Leadership, Leadership, Leadership Communication, Data and Decisions, Applied Innovation, Economics for Business Decision Making
San Jose State University San Jose, CA Expected in 06/2016 Bachelor of Science : Rehabilitation Science - GPA :
  • Relevant Coursework: Advanced Neuromotor Development, Biomechanics, Psychomotor, Cognitive impedence
Work History
Arthur J Gallagher & Co. - Senior Franchise Performance Director
Overland Park, KS, 01/2022 - Current

Experienced, passionate senior leader in North America supporting field operations and network performance with a hyper-focus on revenue impacts, strategic revitalization, and new expansion developments for 300+ locations. Offering franchise partners and affiliates a more personal relationship with global headquarters fostering culture and brand alignment at every stage of a studios' life cycle. Providing franchise partners with key business insights, performance coaching, and learning development to deliver a best-in-class experience.

  • Spearheaded Performance and sales teams to expanded corporate owned development deals during an all star summit producing over 800 new franchise developments in 72 hours.
  • Implement organizational structures to underpin successful expansion and drive continuous growth.
  • Oversee budgetary and financial activities and implement strategies to grow business and profits for franchise owners.
  • Enable organizational teams' to scale through rapid growth by identifying and eliminating bottlenecks, risks, and other constraints.
  • Provide external industry perspectives to deliver measurable improvements in the overall business decision and risk management.
F45 Training - Franchise Network Performance Manager
City, STATE, 06/2021 - 01/2022

Energetic and powerful performance leader inspired to create change and growth while building a positive culture within the studio by acknowledging operational wins through consistent support, training, acknowledgment, and recognition.

  • NYSE Public Listing
  • Franchise Business Support for 150 Locations - Central United States.
  • Delivered strong bottom-line performance results with 20% revenue improvement in Q3, Q4.
  • Adept at motivating cross-functional teams to achieve key performance indicators
  • Pioneered Content Creations for Learning Development and New Studio Development Education.
  • Developing culture, strategy and operations that elevate performance, retention and revenue growth
Orangetheory Fitness - Franchise Business Manager
City, STATE, 11/2019 - 04/2020

Working as a field liaison to support Orangetheory Fitness Global Headquarters, the Area Representative, and the Franchisees within Arizona, Texas, California, Oklahoma, Ohio, Kansas, Georgia, and Louisiana Market — 480 Million Dollar Private Equity Merged Portfolio.


  • Buxton SaaS Management, Integration to proprietary CRM/CMS, embedded analytics for Clearlight Partners.
  • Directly led budgeting for annual and quarterly forecasts and used benchmarking to create financial models.
  • Core Business Reviews: Integrated tasks, triggers, and action workflows through BI / AI dashboards to evaluate earnings performance for investors with in-depth ratings.
  • Review analytics, processes, and implement change solutions to maximize location function, profitability, and experience.
  • Developed change management timeline and workflow ease for acquired staff reduced workload, increased employee retention and adopted quickly.
Orangetheory Fitness - Franchise Operations Director
City, STATE, 07/2019 - 09/2019

Pre-sales & Operational specialist that delivers onsite support for area developers and franchisees during studio expansion and launch training. Specialization in pre-sales strategy, timelines, buildout, and sales team enablement.


  • Content authoring and implementation of inkling, learning design platform to support change management with Castanea Partners.
  • The learning platform supported 100 unit growth, 1,500+ employees, in under one year.
  • Core business reviews and studio assessments to properly gauge consistent delivery of brand standards.
  • High-level execution around learning and development program adoption, participation rates, attrition, and program length of service.
  • Streamlined operations and implemented standard operating procedures to develop synchronized experiences across all acquired locations.
  • Oversaw all sales channels to optimize new connections and upgrade promotions in conjunction with the executive team.
Orangetheory Fitness - Franchise Sales and Operations Educator
City, STATE, 08/2018 - 02/2019

Curriculum Developer & Educator positioned to support strategic visioning, ongoing education, content support an area development portfolio. Including, franchisee teams to develop field operations support, brand alignment, and organizational results.


  • Led organizational development changes, enabling the organization to build in risk management to adapt to industry and market changes.
  • Specific to adoptive changes for scaling unit size to 100 units.
  • Hired, trained, evaluated, and retained high-performing, effective, and diverse teams for organizational culture.
  • Each upper leadership team received S.M.A.R.T goals specific to infrastructure, hierarchy, and people processes.
Orangetheory Fitness - Regional Director of Sales and Operations
City, STATE, 05/2015 - 01/2019

Established regional and operations leader for Orangetheory Fitness; responsible for the total oversight of studios in designated areas. Developmental guidance and streamlining operations for maximized results.


  • Sales & Operations Developed and led a team of 50 Studio Managers and 150 Sales Associates.
  • Globally ranked for Orangetheory Fitness global performance — first studio with 1,000+ members and $180K+ revenue/monthly within 60 days of opening.
  • Supported senior leadership and other zone managers to share best practices and effective strategies to progressively improve regional operations.
Orangetheory Fitness - Regional Director of Fitness
City, STATE, 05/2015 - 12/2018

Lead and enthusiastically supported 30 locations, including but not limited to: recruiting, hiring, new studio development, community outreach, strategic partnerships, and ongoing learning/development execution for all fitness employees.


  • Corporate Fitness Educator to support onboarding for new fitness operations and pre-open locations through 5-day OTFit Certification — Nation Conference Speaker — People and Process: Better Brands with member experience results.
  • Corporate National Conference Speaker with over 5,000 classes taught.

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Resume Overview

School Attended

  • University of California, Berkeley
  • San Jose State University

Job Titles Held:

  • Senior Franchise Performance Director
  • Franchise Network Performance Manager
  • Franchise Business Manager
  • Franchise Operations Director
  • Franchise Sales and Operations Educator
  • Regional Director of Sales and Operations
  • Regional Director of Fitness

Degrees

  • MBA
  • Bachelor of Science

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