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senior fleet controller resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Highly motivated and results-driven transport professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Skills
  • Deadline-driven
  • Knowledge of state roads and highways
  • Trip planning
  • Safety-conscious
  • Excellent time management
  • Valid Victorian driver's license
  • Punctual
Work History
Senior Fleet Controller, 04/2005 to Current
NuTrans, STATE,

  • Redirected shipments en route in response to customer requests.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Oversaw hiring and training of each new driver each.
  • Forecasted customer requirements based on daily workload and their targets.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Assigned and recorded job numbers for jobs per shift.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Answered phone calls daily, booking jobs.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Allocating work to drivers, ensuring each job is given in detail.


Fleet Contoller, 2004 to 04/2005
Allied Express, STATE,

  • Oversaw hiring and training of new drivers.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customer service department.
  • Redirected shipments en route in response to customer requests.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Tracked time spent on assignments each day for productivity reporting.
  • Picked up incoming stock and delivered materials to designated locations.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Assigned and recorded job numbers for KPI reports.
Fleet Controller, 2000 to 2004
Atlas Transport, STATE,
  • Redirected shipments en route in response to customer requests.
  • Allocating of work to drivers.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Oversaw hiring and training of drivers.
  • Conducted monthly inventories of office supplies.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Asked open-ended questions to assess customer needs.
  • Routinely answered customer questions regarding job progress and pricing.
  • Monitored petty cash drawer.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Politely assisted customers in person and via telephone.
  • Earned management trust by serving as key holder, responsibly opening and closing store.


Education
High School Diploma: , Expected in 1992
Princes Hill Secondary College - Carlton,
GPA:

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Resume Overview

School Attended

  • Princes Hill Secondary College

Job Titles Held:

  • Senior Fleet Controller
  • Fleet Contoller
  • Fleet Controller

Degrees

  • High School Diploma

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