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Senior Facilities Service Manager Resume Example

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SENIOR FACILITIES SERVICE MANAGER
Professional Summary

Versatile, enterprising professional with over 20 years experience in sales, customer service, interviewing, project and people management, planning, and marketing. Strengths in writing, journalism, advocating for social justice and social change, communication with diverse groups of people, expert problem solving and conflict resolution. Bring passion and compassion to every job, seeking to better myself in my work and those around me.

Skills
  • Adaptability
  • Communication - Written and Oral
  • Creativity
  • Customer Service
  • Organization
  • Advanced problem solving
  • Teamwork
  • Time management
  • Work ethic
  • Service contracts management
  • Operations oversight
  • Staff and schedule management
  • Relationship development
  • Strategic planning
  • Process Improvement
  • Project management
  • Contract review and recommendations
  • Advanced problem solving
  • Outreach
  • Interpersonal relations
  • Hiring and recruitment
  • Increasing public awareness
  • Attention To Detail
  • Team Leadership
  • Leadership Skills
  • Scheduling
  • Program Management
  • Excellent Analytical Skills
  • Research Experience
Work History
02/2020 to CurrentSenior Facilities Service ManagerCompany Name | City, State
  • Oversee contract revenue of $100,00 while maintaining 96% retention rate. Made Achiever Club 2nd quarter after just 5 months in position.
  • Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
  • Formulate, manage and schedule effective service strategy tailored to each client.
  • Manage all Contractor relationships including – Interviewing and hiring, negotiating pricing and other contract terms, developing service specifications, verifying Contractor compliance, and removing/replacing Contractors as necessary.
  • Ensure standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Effectively communicate all client issues with Contractors and supervisor; promptly address any client issues or problems that arise.
  • Coordinate all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols.
02/2019 to 02/2020Assistant Store Manager, Furniture SalesCompany Name | City, State
  • Managed team of 6 Furniture Sales Associates with total revenue of 7 million.
  • In collaboration with Store Manager, managed and delegated workload and ensured execution of plans and strategies across store and in assigned area.
  • Partnered with Store Manager to establish and communicate all critical metrics and expectations within store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
  • Coached, taught, trained, recognized and managed all aspects of performance and development for all store associates to encourage professional growth and buildtalent bench.
  • Focused on promoting and driving sales as pertain to, or are driven by, position and acting as Manager on Duty (MOD).
  • Collaborated with Store Manager and other functional Assistant Store Managers during new season planning and execution.
  • Analyzed results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
  • Ensured all customers were provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting positive attitude and enthusiasm toward job and company to both internal and external customers in all forms of communication.
  • Communicated regularly with management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participated in store walk-throughs with management team and follow-up as required.
  • Stayed up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
  • Developed partnerships with local charitable organizations to foster community relationships and promote team building.
04/2015 to 02/2019Furniture and Design ExpertCompany Name | City, State
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Utilizing persuasive communication skills assist customers with purchases and effectively close sales.
  • Consistently exceed sales goals both company directed and personal.
  • Provide design services and assisted customers with household or commercial projects.
  • Continually communicate with potential and current customers regarding promotions, issues, and future purchases.
01/2008 to 10/2014Store Manager/Assistant Store Manger/Office ManagerCompany Name | City, State
  • Hired, trained, developed, and motivated support and sales team to consistently meet both personal and store sales goals.
  • Consistently
  • Hosted store events to build and foster community relationships while building sales relationships as well. Built relationships using social media and used multi-media to convey store success with corporate office.
  • Developed partnerships with local charitable organizations to foster community relationships and promote team building.
Education
Master of Science, Forensic Psychology | Forensic PsychologyWalden University, City, State
InternshipCenter for Death Penalty Litigation, City, State

Spent a semester with the CDPL learning the Racial Justice Act, its impact on vulnerable populations and the implications of repeal.

Bachelor of Arts | PsychologyUniversity of Southern Maine, City
Affiliations

Volunteer for: Walk For Hope, First Fruits Harvest, Human Beans, Million Mom March, Moms Demand Action, Unitarian Universalist Fellowship of Raleigh Social Justice Committee, A Lotta Love, Democracy NC. Attendee: Moral Monday Movement, March for Our Lives and BLM.

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Resume Overview

School Attended

  • Walden University
  • Center for Death Penalty Litigation
  • University of Southern Maine

Job Titles Held:

  • Senior Facilities Service Manager
  • Assistant Store Manager, Furniture Sales
  • Furniture and Design Expert
  • Store Manager/Assistant Store Manger/Office Manager

Degrees

  • Master of Science, Forensic Psychology | Forensic Psychology
    Internship
    Bachelor of Arts | Psychology

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