, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Versatile, enterprising professional with over 20 years of experience in sales, customer service, interviewing, project and people management, planning, and marketing. Strengths in writing and communicating with diverse groups of people. Expert problem solving, and conflict resolution. Bring passion and compassion to every job, seeking to better myself and those around me.
Skills
Adaptability
Communication - Written and Oral
Creativity
Organization
Advanced problem solving
Teamwork
Time management
Exemplary work ethic
Relationship development
Advanced problem solving
Interpersonal relations
Leadership Skills
Excellent Analytical Skills
Interior Design
Customer Retention
Goals And Objectives
New Account Creation
Customer Service
Account Management
Work History
02/2020 to CurrentSenior Facilities Service ManagerCrate And Barrel | Annapolis, MD,
Oversee contract revenue of $100,00 while maintaining a 96% retention rate. Made Achiever Club 2nd quarter after just 5 months in the position.
Consistently increase revenue and sell well above goal.
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate, manage and schedule effective service strategy tailored to each client.
Manage all Contractor relationships including – Interviewing and hiring, negotiating pricing and other contract terms, developing service specifications, verifying Contractor compliance, and removing/replacing Contractors as necessary.
Ensure standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistently follow through with all promises to clients.
Effectively communicate all client issues with contractors and supervisors; promptly address any client issues or problems that arise.
Coordinate all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols.
02/2019 to 02/2020Assistant Store Manager, Furniture SalesCrate & Barrel | City, STATE,
Managed team of 6 Furniture Sales Associates with total revenue of 7 million.
In collaboration with Store Manager, managed and delegated workload and ensured execution of plans and strategies across store and in assigned area.
Partnered with Store Manager to establish and communicate all critical metrics and expectations within store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
Coached, taught, trained, recognized and managed all aspects of performance and development for all store associates to encourage professional growth and build talent bench.
Focused on promoting and driving sales as pertain to, or are driven by, position and acting as Manager on Duty (MOD).
Collaborated with Store Manager and other functional Assistant Store Managers during new season planning and execution.
Analyzed results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
Ensured all customers were provided gracious, quick, and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward job and company to both internal and external customers in all forms of communication.
Stayed up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
Developed partnerships with local charitable organizations to foster community relationships and promote team building.
04/2015 to 02/2019Furniture and Design ExpertCrate & Barrel | City, STATE,
Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
Utilizing persuasive communication skills assisted customers with purchases, promotions, and issues.
Consistently exceeded sales goals both company directed and personal - ended last year at $1.5 million with a goal of $1 million.
Provided design services and assisted customers with household or commercial projects.
01/2008 to 10/2014Store Manager/Assistant Store Manger/Office ManagerSummer Classics Outdoor Furnishings | City, STATE,
Hired, trained, developed, and motivated the support and sales team to consistently meet both personal and store sales goals.
Consistently met store goals and was awarded the most improved profit.
Hosted store events to build and foster community relationships while building sales relationships. Built relationships using social media and used multi-media to convey store success with the corporate office.
Developed partnerships with local charitable organizations to foster community relationships and promote team building.
Education
Expected in Master of Science, Forensic Psychology | Forensic PsychologyWalden University, Minneapolis, MNGPA:
Expected in Internship | Center For Death Penalty Litigation, Durham, NCGPA:
Expected in Bachelor of Arts | PsychologyUniversity of Southern Maine, Portland, Maine, GPA:
Affiliations
Volunteer for: Walk For Hope, First Fruits Harvest, Human Beans, Million Mom March, Moms Demand Action, Unitarian Universalist Fellowship of Raleigh Social Justice Committee, A Lotta Love, Democracy NC. Attendee: Moral Monday Movement, March for Our Lives and BLM.
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School Attended
Walden University
Center For Death Penalty Litigation
University of Southern Maine
Job Titles Held:
Senior Facilities Service Manager
Assistant Store Manager, Furniture Sales
Furniture and Design Expert
Store Manager/Assistant Store Manger/Office Manager
