Senior Facilities Service Manager resume example

• Managed team of 6 Furniture Sales Associates with a total revenue of 7 million.
• In collaboration with Store Manager, managed and delegated workload and ensured execution of plans and strategies across store and in assigned area.
• Partnered with Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coached, taught, trained, recognized and managed all aspects of performance and development for all store associates to encourage professional growth and build a talent bench.
• Focused on promoting and driving sales as they pertain to, or are driven by, position and acting as Manager on Duty (MOD).
• Collaborated with Store Manager and other functional Assistant Store Managers during new season planning and execution.
• Analyzed results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
• Ensured all customers were provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
• Communicated regularly with management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participated in store walk-throughs with management team and follow-up as required.
• Stayed up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

• Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
• Utilizing persuasive communication skills assist customers with purchases and effectively close sales.
• Consistently exceed sales goals both company directed and personal.
• Provide design services assisting customers with the selection of furniture and other items to best fit their needs and budget.
• Continually communicate with potential and current customers regarding promotions, issues, and future purchases.

Hired, trained, developed and motivated support and sales team to consistently meet both personal and store sales goals. Hosted store events to build and foster community relationships while building sales relationships as well. Built relationships using social media and used multi-media to convey store success with corporate office.