senior facilities service manager resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Over 20 years experience in sales, customer service, interviewing, project and people management, planning, and marketing. Strengths in writing, journalism, advocating for social justice and social change, communication with diverse groups of people, expert problem solving and conflict resolution. Bring passion and compassion to every job, seeking to better myself in my work and those around me. Proficient in PC/Windows and MAC platforms. Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Hardworking Project Manager offering more than [Number] years of leadership experience working with [Type] teams on [Type] projects. Successful at building and maintaining open communication between team members, clients and leadership. Quality-driven and proactive with advanced understanding of contract management, contractor oversight and construction administration. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

  • Service contracts management
  • Operations oversight
  • Staff Management
  • Customer service
  • Facility inspections
  • Leadership and supervision
  • Relationship development
  • Strategic Planning
  • Workflow planning
  • Process Improvement
  • Project Manager
  • Multi-Site Operations
  • Contract Review And Recommendations
  • Advanced Problem Solving
  • Project Estimation And Bidding
  • Project planning and development
  • Advanced problem solving
Work History
02/2020 to Current Senior Facilities Service Manager Crate And Barrel | Locations: Romeoville, IL,
  • Oversee contract revenue of $100,00 while maintaining 96% retention rate. Made Achiever Club 2nd quarter after just 5 months in position.
  • Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
  • Formulate, manage and schedule effective service strategy tailored to each client.
  • Manage all Contractor relationships including – Interviewing and hiring, negotiating pricing and other contract terms, developing service specifications, verifying Contractor compliance, and removing/replacing Contractors as necessary.
  • Ensure standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Effectively communicate all client issues with Contractors and supervisor; promptly address any client issues or problems that arise.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets. Ensure Safety Data Sheets for each client serviced are complete, accurate and that items are properly labeled.
  • Coordinate all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols.
02/2019 to 02/2020 Assistant Store Manager, Furniture Sales Crate & Barrel | City, STATE,
  • Managed team of 6 Furniture Sales Associates with a total revenue of 7 million.
  • In collaboration with Store Manager, managed and delegated workload and ensured execution of plans and strategies across store and in assigned area.
  • Partnered with Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
  • Coached, taught, trained, recognized and managed all aspects of performance and development for all store associates to encourage professional growth and build a talent bench.
  • Focused on promoting and driving sales as they pertain to, or are driven by, position and acting as Manager on Duty (MOD).
  • Collaborated with Store Manager and other functional Assistant Store Managers during new season planning and execution.
  • Analyzed results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
  • Ensured all customers were provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
  • Communicated regularly with management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participated in store walk-throughs with management team and follow-up as required.
  • Stayed up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
04/2015 to 02/2019 Furniture and Design Expert Crate & Barrel | City, STATE,
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Utilizing persuasive communication skills assist customers with purchases and effectively close sales.
  • Consistently exceed sales goals both company directed and personal.
  • Provide design services assisting customers with the selection of furniture and other items to best fit their needs and budget.
  • Continually communicate with potential and current customers regarding promotions, issues, and future purchases.
01/2008 to 10/2014 Store Manager/Assistant Store Manger/Office Manager Summer Classics | City, STATE,

Hired, trained, developed and motivated support and sales team to consistently meet both personal and store sales goals. Hosted store events to build and foster community relationships while building sales relationships as well. Built relationships using social media and used multi-media to convey store success with corporate office.

Expected in to to Master of Science | Psychology Walden University, Minneapolis, MN GPA:
Expected in to to Internship | Center for Death Penalty Litigation, Durham, NC GPA:

Spent a semester with the CDPL learning the Racial Justice Act, its impact on vulnerable populations and the implications of it being repealed.

Expected in to to Bachelor of Arts | Psychology University of Southern Maine, , GPA:
Volunteer for:  Walk For Hope, First Fruits Harvest, Human Beans, Million Mom March, Moms Demand Action, Unitarian Universalist Fellowship of Raleigh Social Justice Committee. Attendee: Moral Monday Movement, March for Our Lives. 

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Resume Overview

School Attended

  • Walden University
  • Center for Death Penalty Litigation
  • University of Southern Maine

Job Titles Held:

  • Senior Facilities Service Manager
  • Assistant Store Manager, Furniture Sales
  • Furniture and Design Expert
  • Store Manager/Assistant Store Manger/Office Manager


  • Master of Science
  • Internship
  • Bachelor of Arts

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