Versatile, enterprising professional with over 20 years of experience in project and people management, administrative assistance, sales, customer service, interviewing, planning, and marketing. Excellent problem solving and proven ability to manage multiple projects while meeting challenging deadlines. Bring passion and compassion to every job, seeking progress both personally and professionally.
Adaptability and flexibility
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- Oversee contract revenue of $100,00 while maintaining 96% retention rate. Made Achiever Club 2nd quarter after just 5 months in position.
- Consistently increase revenue and sell well above goal.
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate, manage and schedule effective service strategy tailored to each client.
- Manage all Contractor relationships including – Interviewing and hiring, negotiating pricing and other contract terms, developing service specifications, verifying Contractor compliance, and removing/replacing Contractors as necessary.
- Ensure standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistently follow through with all promises to clients.
- Effectively communicate all client issues with contractors and supervisors; promptly address any client issues or problems that arise.
- Coordinate all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols.
- Managed team of 6 Furniture Sales Associates with total revenue of 7 million.
- In collaboration with Store Manager, managed and delegated workload and ensured execution of plans and strategies across store and in assigned area.
- Partnered with Store Manager to establish and communicate all critical metrics and expectations within store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
- Coached, taught, trained, recognized and managed all aspects of performance and development for all store associates to encourage professional growth and build talent bench.
- Analyzed results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
- Developed partnerships with local charitable organizations to foster community relationships and promote team building.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Utilizing persuasive communication skills assisted customers with purchases, promotions, and issues.
- Consistently exceeded sales goals both company directed and personal - ended last year at $1.5 million with goal of $1 million.
- Provided design services and assisted customers with household or commercial projects.
- Maintained client database and
- Hired, trained, developed, and motivated the support and sales team to consistently meet both personal and store sales goals.
- Consistently met store goals and was awarded the most improved profit.
- Hosted store events to build and foster community relationships while building sales relationships. Built relationships using social media and used multi-media to convey store success with the corporate office.
- Developed partnerships with local charitable organizations to foster community relationships and promote team building.
Specialized degree at the intersection of criminal law and psychology.
Focused specifically on the Racial Justice Act and the implications racial bias played in deciding capital cases.
Volunteer for: Walk For Hope, First Fruits Harvest, Human Beans, Million Mom March, Moms Demand Action, Unitarian Universalist Fellowship of Raleigh Social Justice Committee, A Lotta Love, Democracy NC. Attendee: Moral Monday Movement, March for Our Lives and BLM.
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Resume Overview
School Attended
- Walden University
- Center For Death Penalty Litigation
- University of Southern Maine
Job Titles Held:
- Senior Facilities Service Manager
- Assistant Store Manager, Furniture Sales
- Furniture and Design Expert
- Store Manager/Assistant Store Manger/Office Manager
Degrees
- Master of Science, Forensic Psychology
- Internship
- Bachelor of Arts
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