senior executive director resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Organized, trustworthy and dedicated individual with more than 16 years of experience and proven track record of providing exceptional performance in customer care, travel opportunities, public speaking, event planning and administrative duties. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Thorough and steadfast with top-notch administrative skills and solid background in providing exceptional support.
Skills
Relationship Building
Coaching and mentoring
Effective leader
Delegation
Customer Service
Team building
Time management
Hard working and self-motivated
Focused and efficient
Detail oriented
Compassionate & dedicated
Excellent typing skills
Company travel and event coordinator
Medical office experience
Quickbooks Pro
Microsoft Office
Scheduling
Administrative support
Fast learner & self motivated
Work History
Senior Executive Director, 08/2007 to Current American Cancer Society – Charlotte, NC,
Actively lead a team of 27 sales directors and their respective teams (approximately 600 consultants) that produces more than 3 million in sales annually
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Successfully combines entrepreneurial drive with business management skills to drive gains in revenue, outstanding team performance and strong leaders
Excellent communication skills offer clear and strategic visions to effectively train and field coaching
Recognized as an inaugural leader and mentor within the company that provides insight on product development, marketing campaigns, field growth and sales strategies
Manages the administrative, clerical and bookkeeping duties required. Including answering phone calls, inventory, budgets, scheduling travel itineraries, handling confidential information, payroll, accounting and invoicing
Office Manager, 04/2007 to 06/2010 Recovery Partners, Llc – Scottsdale, AZ,
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
Handled all of the administrative duties including bookkeeping and company accounting
Worked directly with insurance adjusters and companies for estimates, claims and payments
Liaised with patients and addressed inquiries, appointment requests and billing questions
Handled all incoming business and client requests for information
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Scheduling Assistant, 08/2005 to 02/2007 Department Of Defense – Fort Knox, KY,
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
Organized paperwork such as charts and reports for office and patient needs
Organized patient files and streamlined operations to improve efficiency
Coordinated front office duties, including customer service, patient scheduling and billing
Contacted insurance companies daily to determine patient responsibility, eligibility and finalizing claims
Worked in a fast paced environment with multiple physicians and 2 different offices
Collected insurance information, payments, co-payments and helped with front window check-in processes.
Customer Service Manager, 05/2003 to 08/2005 Atlas World Group, Inc. – Evansville, IN,
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assisted customers by answering questions and fulfilling requests.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma: , Expected in 2005 to Lifeway Christian Academy - Hillsville, VA, GPA:
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