senior executive director resume example with 5+ years of experience
JessicaMcJessicaald
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Results-driven Healthcare Administration professional with a passion for fostering positive change, positive mindset's, and a collaborative culture. I am at my best when I have the opportunity to build and lead high functioning teams, leverage talent, implement new ideas, sustain improvements, and lead initiatives that intend to make healthcare better.
Skills
Policy and procedure adherence
Report compilation
Performance feedback
Media relations
Strategic planning
Business Development
Operations management
Staff Management
Work History
Senior Executive Director, 09/2020 to Current American Cancer Society – Memphis, TN,
Provided oversight to 12 departments across 3 health services lines to ensure exceptional quality of services, adherence to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
Oversaw and ensured compliance with local, state and federal requirements, budget period renewals, audit, financial reports, and any other submissions required for compliance.
Maintained communication between governing boards, medical staff, and department heads to combat industry changes initiated by pandemic by coordinating and attending board meeting with Colorado Department of Public Heath and Environment, Colorado Healthcare Association, Centura Hospitals, and Health One providers.
Improved Centers of Medicare and Medicaid star rating from 2 stars to 4 stars on a 5 star scale.
Established marketing initiates that led to over 60% growth in services provided to community, and improved NOI by nearly 40% by end of 2021.
Voted Colorado Best Skilled Rehabilitation Center in 2021 by U.S Today.
Interim Executive Director/Administrator , 11/2019 to 09/2020 Prestige Care, Inc – Puyallup, WA,
Provided leadership and direction over the planning and operations of 140 bed skilled nursing facility, duties included development of operating plans, operating and capital budgets, development and implementation of standardized policies and procedures, clinical integration, marketing, community outreach.
Maintained a working knowledge of applicable Federal, State, local laws and regulations, as well as policies and procedures in order to ensure adherence in a manner that reflects honest, and ethical quality care outcomes.
Developed an environment that allows for creative thinking, problem solving, and empowerment in the development of a facility management team.
Forecasted and implemented new programs for staff engagement and retention.
Improved the community’s operational success by being a leader in the region financially, increased revenue by more than 175% compared to the previous year.
Maintained effective relationships and open communication with residents, families, staff, and community relations to improve overall community census by 30%.
Nursing Home Administrator, 12/2018 to 11/2019 The University Of Oklahoma – Norman, OK,
Directed the day-to-day functions of the 110 bed SNF community in accordance with current federal, state, and local standards, guidelines, and regulations that govern nursing facilities to assure that the highest degree of quality care can be provided to residents at all times.
Ensured compliance with applicable legal, regulatory, corporate, and reimbursement guidelines by holding the staff accountable through Quality Assurance, risk cause analysis, and QAPI processes.
Implemented operational initiatives that improved organizations ability to compete more vigorously and increased profitability in a constantly changing and demanding marketplace.
Achieved a zero deficient survey.
Improved employee and department head knowledge of individual budget requirements and regulations to improve productivity, quality of care and adherence to existing budget.
Enhanced company morale by fostering an environment based on teamwork, recognizing quality care, quality services, celebrating successes and acknowledging improvements.
Developed performance outcome scorecards and benchmarking activities that provided our leadership team data to make improvements in clinical and business operations.
Maintained open communication and positive working relationships with physicians and other providers to understand the concerns and needs of the residents, and the organization.
Improved facilities financial success by more than 70% through census development, SEO marketing, market analysis, and expense management.
Executive Director of Operations, 08/2016 to 11/2018 McCall Windsor Senior Living Properties – City, STATE,
Provided leadership for day-to-day functions of the 130 bed CCRC community in accordance with current federal, state, and local standards, guidelines, and regulations that govern nursing facilities to assure that the highest degree of quality care can be provided to residents at all times.
Maintained high degree of resident satisfaction while improving community CMS star rating from 2 to 5 stars.
Led management team in process and operations improvement initiatives to identify inefficiencies and cost reduction opportunities.
Effectively recruited and retained management staff by fostering a culture of teamwork while consistently striving to be the employer of choice.
Ensured effective orientation and training of all employees in their job specific duties to meet the individualized needs of community's resident population.
Created marketing efforts to an increased census by 24 % in Independent living care setting.
Increased census and maintained a 94% occupancy through 2016-2018 in SNF environment, while improving Medicare A stays by 50%, and increasing Medicaid rate by 10% in first year.
Developed and implemented a community-wide resident relations program to meet residents' needs to ensure resident quality care and services.
Education
MBA: Finance , Expected in 2018 to Kansas Wesleyan - , GPA:
Bachelor of Science: Healthcare Administration , Expected in 2014 to Wichita State University - , GPA:
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