LiveCareer-Resume

senior executive resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished senior executive leader with proven success in developing, implementing and optimizing business processes to enhance long-term profitability. Astute leader with strategic mindset demonstrated over 7+ year professional career. Collaborate cross-functionally on large-scale initiatives to meet dynamic industry challenges.

Forward-thinking Senior Executive bringing 7+ years of progressive experience in the Customer Service industry. Strategic and decisive leader with a growth-oriented mindset.

Skilled Leader with 7+ years of experience and excellent problem-solving, organizational and decision-making abilities. Well-versed in coordinating Business, Financial, and Procurement projects with co-located and off-site teams. Desire to apply expertise to new role with progressive organization.

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Skills
  • Documentation and Reporting
  • Managing Operations and Efficiency
  • Operations Oversight
  • Team Leadership
  • Administration and Reporting
  • Work Planning and Prioritization
  • Problem Resolution
  • Complex Problem Solving
  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Scheduling and Coordinating
  • Performance Evaluations
  • Procedure Implementation
  • Program Management
  • Operational Leadership
  • Customer Relationship Management
  • Strategic Planning
  • Process Improvement
  • Business Development
  • Problem Anticipation and Resolution
  • Adaptable to Changing Conditions
  • Operational Reporting
  • Willing to Learn
  • Prioritizing and Planning
  • Business Relationship Management
  • Decision Making
  • Service-Oriented
  • Strategy Development
  • Time Management
  • Proactive and Focused
  • Work Planning
  • Service Oriented
  • Quality Assurance
  • Internal Controls and Reporting Systems
  • Customer Communication
  • Oracle Business Intelligence
  • Schedule Management
  • Performance Monitoring
  • Data Analysis
  • Systems Analysis
  • Attention to Detail
  • Project Team Coordination
  • Project Management
  • Customer Needs Assessment
  • Backlog Management
  • Agile Best Practices
  • Scrum Processes
  • Customer Requirements Analysis
  • Effective Customer Communication
  • ERP - Oracle, SAP (Financial Reporting, Procurement)
Education and Training
Madurai Kamaraj University Madurai, India, Expected in 2011 MBA : Business Statistics And Finance - GPA :
Karnataka State Open University Mysore, India, Expected in 2009 Bachelor of Commerce : Accounting And Finance - GPA :
Aptech Management Bangalore, India, Expected in 2005 Microsoft Office : Computer And Information Sciences - GPA :
Jagadish Air Travel Institute Bangalore, India, Expected in 2005 Diploma in Air Travel Management : Tourism And Travel Management - GPA :
Certifications
  • Agile Scrum Master
  • Comprehensive Course on Oracle SQL concepts and commands
  • Business Analysis Basics
  • Business Analytics with Excel
  • Certification of Capability in Business Analysis (CCBA®)
  • Design Thinking for Beginners (Strategic Intelligence)
  • Introduction to Data Analytics
  • Dashboard for Beginners
  • Comprehensive Course on Oracle SQL concepts and commands
Experience
Hcl Technologies Ltd. - Senior Executive
Orange County, CA, 08/2015 - 11/2015
  • Consolidation of overall performance globally.
  • Prepared monthly Performance Status Reports.
  • Performed Trend Analysis of Data and Automation of reports.
  • Performed MBR (Monthly Business Review), QBR (Quarterly Business Review), & RCA (Root Cause Analysis)
  • Collated, analyzed and documented company’s quarterly and half yearly performance details.
  • Prepared variance reports such as Forecast vs. Actual sales.
  • Maintain issue tracker and Quality check reports.
  • Generated, maintained and analyzed Sales, Quality and Client Service reports.
  • Monitored implementation of MIS processes and evaluated their effectiveness.
  • Measured and developed service level targets against Best in class benchmarks.
  • Reviewed history of current reporting.
  • Administered daily processes by maintaining information integrity and verifying completeness of established procedures.
  • Improved overall business process management by executing, measuring and monitoring new systems.
  • Evaluated business operations compliance with regulatory and internal standards.
  • Identified exceptions and deviations and recommended corrective actions to realign processes.
  • Compiled feedback from business teams and validated recommendations to assess changes to business processes.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Completed [Task] with efficiency and accuracy, resulting in [Result].

  • Monitored [Type] processes to understand [Type] procedures.
  • Improved [Area], [Area] and [Area] through [Action], [Action] and [Action].
  • Compiled and verified data to resolve issues and streamline efficiency.
  • Addressed ways to improve internal control processes and accounting procedures.
  • Compiled, interpreted and verified crucial financial data, both actual and projected.
  • Drafted monthly operation summaries, identified cost savings and communicated results to regional managers.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Manipulated data using pivot tables, pivot charts and macros in Excel.
  • Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
  • Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity.
  • Computed, recorded and proofread data in preparation of records and reports.
  • Identified key growth and contribution opportunities for business.
  • Implemented operational vision for data analytics and reporting, including identification of key requirements and continuous improvement opportunities.
Hcl Technologies Ltd. - Lead, Finance & Accounts
Santa Clara County, CA, 06/2014 - 07/2015
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Addressed ways to improve internal control processes and accounting procedures.
  • Gathered business requirements from users to convert to technical requirements.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
  • Created and distributed monthly, quarterly, and annual reports to management regarding performance.
  • Collaborated with operations manager on staff compliance with financial and banking regulations.
  • Developed business systems and structures to enhance accounting and financial duties.
  • Rotated through series of different stations based on team needs.
  • Followed cross training strategies to achieve Project goals.
  • Teams Supervised :

Month end Activities

Accounts Reconciliation

Intercompany Accounts

Banking team

Close & Reporting

  • Contributed to coordination and implementation of improved training programs.
  • Collaborated with compliance and legal team members to address sensitive issues and legal activities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Corporate Connexions - Specialist, Finance and Travel
City, STATE, 07/2010 - 10/2011
  • Reviewed requisition orders, verifying terminology and specifications for accuracy.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Sourced and vetted potential suppliers to provide quality goods on consistent schedules.
  • Managed continuous improvement strategies by employing Lean approaches.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Negotiated and managed vendor contracts.
  • Organized and prioritized projects.
  • Maintained compliance with internal financial controls and protocols.
  • Assembled and prepared new purchase order contract folder with related documentation.
  • Work with Business unit heads to support their understanding of accounting issues.
  • Produce Department wise Budget Reports.
  • Prepared schedules for different reporting purposes and submitted consolidated financial information to various departments as part of the monthly, quarterly, and year-end close processes.
  • Analyzing market trends and competitors.
  • Helped in training staff for finance department.
  • Supported Procure to pay audit and have helped in remodeling the same.
  • Treasury related projects (moving thousands of customer payment mode from CHQ to NEFT, Bank Reconciliations, Intercompany reconciliations, Flagging of GO & NGO Organizations for safe and accurate payments etc.
  • Handled tax matters and audit (Project – Service tax claim 2010-2011)
  • Was supporting team responsible for end to end GST compliance
  • Indirect tax returns relating to service tax and VAT
  • Handling day to day tax operations
  • Working with Payables team on Service tax applicability for new vendors, set processes to ensure service tax liability, input credit in captured accurately.
  • Validation check on service tax liability for the month before payment.
  • Assistance in corporate tax compliance
  • Ensure Compliances with group accounting policies and financial reporting standards.
  • Vendor Management : Business with new vendors under 100% audit compliance. Ensuring that team gets the relevant documents, agreements and contracts signed by vendors.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Assisted with administrative tasks to better understand industry processes.
  • Met with customers to discuss options for selection of products and services.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Assisted with projects and responsibilities to foster relationships with internal departments.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Prepared and reviewed documents for potential and existing clients.
  • Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
  • Assisted with recruitment, interviewing and onboarding new employees.
J V Travels Pvt Ltd - Executive
City, STATE, 09/2005 - 03/2010
  • Strengthened company business by leading implementation of new projects and procedures.
  • Reported to and communicated with board of directors to guide intentions and address problems.
  • Fostered and maintained positive, trusting relationships with local business partners and authorities.
  • Accountable for Travel management including overall customer satisfaction.
  • Liaised between Team and clients regarding client accounts and new business.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Determined appropriate budgets and administered expenditures.
  • Handling all travel related accounts.
  • Follow up with vendor for invoice to close open items.
  • Preparing detailed monthly report and MIS report.
  • Prepare financial reports, statements and projections and analyze the financial data.
  • Bank reconciliation and Intercompany reconciliation.
  • Handled the tasks of account payable and account receivables.
  • Responsible for performing tax reviews and processing invoices for weekly & monthly payments.
  • Managed account of group of clients and processed billing adjustments.
  • Worked with senior account professionals to identify and resolve financial issues.
  • Responsible for executing, reconciling and transmitting monthly accounts payable and receivable.
  • Vast experience in handling of travel arrangement and related accounts.
  • Over 04.7 years of experience in travel management in reputed industry.
  • Over 4.7 years of experience in managing complete accounts of reputed travel industry.
  • A team player with excellent communication, office management, public relations, customer relation & leader ship skills.
  • Accountable for handling all travel related accounts.
Languages
English :
Professional
Negotiated :
Telugu :
Native/ Bilingual
Negotiated :
Kannada :
Native/ Bilingual
Negotiated :
Tamil :
Professional
Negotiated :
Hindi :
Professional
Negotiated :
Accomplishments

Achieved “YOU HAVE EARNED IT” award within 3 months in a new job (performance based award)

  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve target, earning recognition from upper management and financial reward.

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Resume Overview

School Attended

  • Madurai Kamaraj University
  • Karnataka State Open University
  • Aptech Management
  • Jagadish Air Travel Institute

Job Titles Held:

  • Senior Executive
  • Lead, Finance & Accounts
  • Specialist, Finance and Travel
  • Executive

Degrees

  • MBA
  • Bachelor of Commerce
  • Microsoft Office
  • Diploma in Air Travel Management

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