Senior Executive Assistant Resume Example
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SENIOR EXECUTIVE ASSISTANT
Professional Summary
A Purdue Graduate with undergraduate courses in Contract formulation, Contract Management, Contract Analysis, Needs Assessment, Cost-Benefit Analysis, Qualitative Data Analysis, Quantitative Data Analysis, Exploratory Data Analysis (EDA), Descriptive Data Analysis including univariate and bivariate, Casual Data Analysis, Predictive Data Analysis, Inferential Data Analysis, Mechanistic Data Analysis, Statistical Analysis, Evolutionary Programming, and Creating Decision Trees. Researching alternatives to solutions, and applying local, state, and federal regulations to the proposed outcomes taking into consideration contract terms, service(s) provided, and applicable regulations.
Education
Master of Science | Masters of Health AdministrationCapella University, City, State
12/2019Bachelor of Science | Environmental Policy And ManagementPurdue Global University, City
05/2017Associate of Science | Paralegal StudiesIvy Tech Community College of Indiana, City, State
07/2002EMT-B Certification | Emergency MedicineTidewater Community College, City
06/1999High School DiplomaOak Forest High SChool, City
Skills
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Work History
04/2020 to CurrentSenior Executive AssistantAdventist Health System | Altamonte Springs , FL
- Handled all scheduling and logistics planning for conferences and monthly meetings
- Organized international and domestic travel arrangements for up to 5 staff members, including all transportation and hotel stays
- Reviewed time records for 50 employees to verify accuracy of information including tax rate and exemptions
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines
- Seamlessly interacted with multiple contractors and vendors to plan and complete special projects for opening of two new facilities
- Collected, arranged and input information into database system
- Project Management and Analysis for two new facilities in AZ and TX respectively
- Contract redlining and submission to vendors
- Drafting correspondence between vendors, government entities, and officials
- Ensuring compliance with all local, state, and federal laws in submission of documents for licensing and construction
- Created appropriate documentation for members of board and senior leadership before meetings
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Created regular reports and updated internal databases
- Screened calls and emails and initiated actions to respond or direct messages for President and COO
- Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans
- Reconciled and processed expense reports for 25 internal and field personnel, including executives and consultants
- Utilizing, at an expert level, Microsoft Outlook, PowerPoint, Word, and Excel daily to manage data for various priority lists, equipment and asset management, project tracking, and communication.
- Management of multiple large construction projects
- Tracking patient and employee COVID-19 data, analyzing, and creating rate of spread projections within the company.
- Calendar and Scheduling Management
- High-Level executive management
- Remote work, self-motivated self-starter
- Leading remote teleconferences
06/2016 to 06/2020RealtorWindermere Real Estate | Milton Frwtr , OR
- Knowledge of State regulations regarding property sale and transfer
- Knowledge and experience with Contract drafting and revision
- Sales of residential property representing listing party
- Sales of residential property representing buying party
- Sales volume increase of more than 65% after my first year
- Interpersonal skills
- Active listening and problem solving
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
- Examined homes for client arrivals after planning open-house events and showings.
- Designed and staged homes for optimum showings and photography.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.
- Promoted properties to target audiences to enhance revenue generation.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Educated clients by delivering effective explanations of short sales processes, mortgage loan processing and foreclosures.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Advised and informed prospective clients on current market activities/condition.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Increased project productivity by collaborating with builders, investors and developers.
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
06/2017 to 04/2020Paralegal and Executive Assistant to JudgeBrookdale Senior Living | Claremore , OK
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
- Researched state statutes, decisions, legal articles, codes and documents
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources
- Managed Court employee hour tracking, payroll, and PTO/Vacation schedules for County Court
- Adhered to privacy laws to avert possible information breaches and protect case data
- Supervised appointment scheduling for entire civil docket and made adjustments and changes through Excel and Odyssey applications
- Evaluated multiple facets of substantive law, including domestic relations, property law and bankruptcy
- Researched civil laws and regulations and delivered analysis and assessments to Judge
- Drafted correspondence and documentation regarding Court decisions and Bankruptcy holds and disseminated materials to appropriate parties
- Analyzed elements of civil litigation, including coordinating pre-trial conferences and bench trials with attorneys and pro-se parties, in addition to evaluating jury selection methods processes
- Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques in and effort to facilitate case resolution easing Court docket congestion
05/2008 to 03/2010ConciergeCompassus | Princeton , WV
- Maintained client profiles and ensured special requests and reward program information was up-to-date and included in travel planning.
- Verified and finalized arrangements to deliver smooth and efficient travel for all employees.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Complied with company standards while preparing internal, informal and official documentation.
- Identified and eliminated safety hazards and issues during travel.
- Set up domestic and international flights for staff and contractors.
- Reviewed, input and paid invoices for travel-related services.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 75%.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
01/2002 to 09/2004Business Office CoordinatorAmerican Medical Response | Victorville , CA
- Developed and updated tracking spreadsheets using Excel
- Generated reports of findings to help management with making key decisions.
- Collected, arranged and input information into database system.
- Evaluated performance and policies against metrics.
- Tracked and analyzed reports to determine needed improvements.
- Managed costs and quality of medical supplies
- Assisted various departments with change by communicating new improvement plans and expectations.
- Increased customer satisfaction by resolving oxygen delivery issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Led RT and oxygen set-up team in delivery of assessment and implementation project, resulting in reduced wait for the customer between assessment and oxygen treatment therapy implementation.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored social media and online sources for industry trends.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved Medicare problems where they interfered with oxygen establishment and patient care, improved operations and provided exceptional client support.
- Handled 30-50 calls per day to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
01/2002 to 09/2004Emergency Medical Technician BasicCity Of Virginia Beach | City , STATE
- Communicated with lucid patients to gather incident and medical history information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Administered tests and medication to stabilize patients in field or in transit.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Trained 60-70 EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Considered patient status and insurance preferred facilities when determining transportation destinations.
- Participated in community programs to maintain company image and establish strong community relations.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
- Monitored and maintained general condition of ambulance and cleaned and stocked for optimal call response.
- Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Assisted admitting and billing personnel to obtain and record patient vital statistics and establish necessity for medical transportation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Responded to over 100 daily emergency calls to provide quick and compassionate medical assistance and care for patients.
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Resume Overview
School Attended
- Capella University
- Purdue Global University
- Ivy Tech Community College of Indiana
- Tidewater Community College
- Oak Forest High SChool
Job Titles Held:
- Senior Executive Assistant
- Realtor
- Paralegal and Executive Assistant to Judge
- Concierge
- Business Office Coordinator
- Emergency Medical Technician Basic
Degrees
- Master of Science | Masters of Health Administration
12/2019 Bachelor of Science | Environmental Policy And Management
05/2017 Associate of Science | Paralegal Studies
07/2002 EMT-B Certification | Emergency Medicine
06/1999 High School Diploma
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