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Senior Event Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Fastidious Meetings & Events Planner bringing more than 20 years of experience to growing company. Expert in all elements of meeting & event planning, including vendor management, contract negotiations, meeting registration, meeting mobile app administration, event timeline development and budget strategy. Adept in coordinating event logistics such as travel arrangements, air and ground transportation, and accommodations for all corporate, association, non-profit organizations or newlyweds.

Skills
  • Presentation Skills
  • Meeting Planning
  • Operations Management
  • Project Management
  • Communication Skills
  • Time management
  • Strategic Planning
  • Teamwork
Work History
Senior Event Manager, 09/2014 to 03/2020
Amazon.Com, Inc. Cerritos, CA,
  • Assisted Director of Events and Banquet Operations with formatting Banquet Event Orders, Resume templates and inputting Meeting Packages responsibilities to upgraded Salesforce system
  • Participated in meetings to discuss new revenue opportunities
  • Performed administrative duties, including sending invitations as Outlook appointment and reminder and purged event booking files for fully paid and closed bookings
  • Worked with meeting planners and on-site clients/ managers to understand needs and provide excellent service
  • Increased customer satisfaction by resolving issues pertaining to their group at the resort
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Assisted Director of Marketing in monitoring social media and online sources for industry trends
  • Resolved client and event problems, improved operations and provided exceptional client support
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Supported needs of Banquet and Culinary team with skill and efficiency
  • Led Operation team in delivery of necessary reports & projects, resulting in a smooth transition and communication between departments and clients
  • Developed team communications and information for internal meetings
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
  • Generated client retention by accurately organizing and executing meeting trade shows and events
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
  • Supervised onsite team including caterers, audio-visual technicians, and facility management team for events up to 3,000 attendees
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
Program Meeting Manager , 06/2013 to 06/2014
Omni Hotels Charlottesville, VA,
  • Led coordinators team in delivery of administrative and delivery projects
  • Communicated with stakeholders, other meeting planners and 3rd party vendors to address customer inquiries and concerns
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Assisted Meeting /Event Planners with venue sourcing and meeting vendors responsibilities
  • Participated in meetings to discuss new opportunities for improvement
  • Resolved problems concerning changes (i.e., agenda, budget, etc...), improved operations and provided exceptional client support
  • Worked with vendors and hotelier personnel to communicate needs and provide memorable service for all groups
  • Loaded, unloaded and moved material to and from storage and office areas when meeting on-site
  • Transported registration and meeting giveaways to customer locations
  • Increased customer satisfaction by proactively planning and anticipating issues that may occur
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Learned how to use new systems and software with minimal supervision, contributing to successful training session with other teams
  • Developed team communications and information for upcoming meetings
Assistant Director of Convention Services , 07/2008 to 06/2013
InterContinental Hotels Group (IHG) City, STATE,
  • Created 60% of SOPs for Convention Services Department
  • Generated client retention by accurately organizing and executing trade shows and events
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Participated in meetings to discuss new opportunities to improve department and customer services
  • Increased customer satisfaction by collaborating with other head departments in resolving client issues. Resulted in achieving 90% of customer satisfaction and as repeat customers
  • Worked with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Supported Banquet and AV field crews to maximize quality and work efficiency
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership
  • Delegated assignments based on site plans, project needs and knowledge of individual team members
  • Produced regular event summary and daily check reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
  • Worked directly with head management, Director of Revenue, Director of Front Office, and Director of Housekeeping departments to brainstorm, discuss strategy and mitigate onsite guestrooms issues as well as Director of Culinary, Director of Banquets, Director of AV and Director of Engineering departments to reduce onsite operational issues
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Delegated daily tasks to employees, streamlining daily progress and efficiency
  • Served instrumental role in organizational transformation and implementation and participated in several successful large-scale corporate meetings/ events
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
Education
Bachelor of Science: Business Administration And Management, Expected in 2003
to
Northeastern Illinois University - Chicago, IL
GPA:

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Resume Overview

School Attended
  • Northeastern Illinois University
Job Titles Held:
  • Senior Event Manager
  • Program Meeting Manager
  • Assistant Director of Convention Services
Degrees
  • Bachelor of Science

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