senior event manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

Sr. Event Manager, 11/2017 - 05/2020
Trihealth, Inc. Dayton, OH,
  • Recruited, interviewed and hired consultants and freelance personnel that displayed exemplary skills to perform and complete projects.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing opening/closing procedures.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Managed submittals and processing of Requests for Information between vendors, other agencies and stakeholders.
  • Worked closely with organization and other agencies to deliver project requirements, develop solutions and meet deadlines.
  • Administered contracts to deliver outstanding vendor coordination, schedule development, budgeting and day of coordination services. •
  • Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
  • Assisted with client correspondence, record tracking, timekeeping, conferences and project logistics.
  • Maintained good customer relationships by maintaining contact via email and conference calls.
  • Prepared, emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
Patient Care Coordinator, 10/2017 - 10/2018
Fedex Cross Border Fort Lauderdale, FL,
  • Coordinated Next Step Care for patients, including overseeing patients medical records and managing patients RX charts.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Coordinated physicians, nurses, and any added applicable parties for round table discussions, file reviews, recommendations, weekly updates, letters, documents needed as well as other duties on a case by case basis.
  • Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
  • Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
  • Liaised with clinics, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Aided the administrative coordinator on the receipt of medical records and timeframe for receipt of records.
  • Utilized MS word to draft and edit memos or letters and used excel to create reports and charts.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
Sr. Administrator of Appeals, 07/2015 - 10/2017
Intermountain Healthcare Meridian, ID,
  • Coordinated Injured Workers' requests for independent medical necessity decisions.
  • Reviewed data entered into case file for accuracy and correct logic.
  • Reviewed case file to determine whether all relevant information has been submitted.
  • Contacted appropriate parties for required documentation if not received.
  • Initiated and maintained a productive relationship with participating parties including but not limited to DWC, Providers, Injured Workers, and Medical Professionals.
  • Provided oversight of review of documents for completeness and legibility.
  • Succinctly summarize the facts of each case and the issues at disputes.
  • Decided if case is eligible to be sent to Medical Professional Reviewer.
  • Designated clinical match of Medical Professional Reviewer
  • Ensured correct documents provided to Medical Professional Reviewer.
  • Prepared and disseminate the Final Determination letter, using the appropriate template.
  • Acquired all necessary information involving cases and may render a determination based on the information.
  • Researched and determined authority cited to by prior level review organization.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
  • Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Legal Secretary , 08/2008 - 12/2012
Chet Templeton Esq. Law Offices City, STATE,
  • Processed and distributed invoices to bill clients.
  • Revised and maintained master calendar for client appointments.
  • Checked office supplies stock and placed orders to maintain levels.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Stayed within travel and expense budgets while scheduling attorneys' travel arrangements.
  • Acted as liaison between clients, vendors and attorneys.
  • Coordinated and scheduled meetings and telephone conferences.
  • Organized and maintained law libraries, documents and case files.
  • Drafted and typed grammatically correct office memos.
Care Management Assistant , 04/2004 - 04/2006
Health Net Federal Services City, STATE,
  • Utilized ICD-9 and CPT codes to approve inpatient and outpatient referrals for military and their families.
  • Performed data entry and checked enrollment status, accurately charting patient demographic information, and processing denial letters using Care Radius.
  • Scanned documents using Xerox Scanner, and transferred referrals to various department queues to be processed using Tri-Care Navigation System.
  • Processed urgent referrals to not delay patient care for providers and nurses by calling physicians to verify correct billing and coding information.
  • Acted as a liaison between the Utilization Management and Care Management Departments by faxing documents, handling call overflow on the 800-line Citrix Phone System, scheduling patient appointments, and processing daily discharged census using the Care Coordination System and Microsoft Excel.
  • Provided behavioral health and substance abuse program information to patients using the Department of Defense and Tri-Care Insurance website.
  • Assisted with facilitating the discharge of BH patients from hospital to home or extended care facilities by coordinating various processes and task.
  • Protected patient data in alignment with HIPAA privacy protocols.
Executive Assistant Director Transitional Care , 06/2004 - 04/2006
Health Net Federal Services City, STATE,
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Scanned documents using Xerox Scanner, and transferred referrals to various department queues to be processed using Tri-Care Navigation System.
  • Reconciled Ad Hoc reports to ensure urgent referrals were received in the queue and uploaded into Tri-Care Navigation System.
  • Acted as a liaison between the Field Operational Manager and Military clinics for Referrals and Authorization and created Reconciliation Reports.
  • Prepared and reviewed documents for accuracy, format, and content and adhered with departmental policies.
  • Received and disseminated Ad-hoc report to field managers, the accuracy of referral from Military clinics.
  • Coordinated onsite meetings for field managers, explained the workflow of new projects and tracking systems.
  • Trained new hires on newly developed process improvements, protocols, and how to complete work orders.
  • Received and place telephone calls, schedule and make appointments, attended meetings, and take notes.
  • Extracted data, analyzed, created and disseminated Ad-hoc reports to Field Operational Managers, for accuracy of referral from Military clinics.
  • Coordinated onsite meetings for field managers, explained the workflow of new projects and tracking systems.
Education and Training
: Professional Certificate, Expected in
California State University, College of Continuing - Sacramento, CA,
Status -
: Fashion Design , Expected in
Academy Of Art University - San Francisco, CA,
Status -

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Resume Overview

School Attended

  • California State University, College of Continuing
  • Academy Of Art University

Job Titles Held:

  • Sr. Event Manager
  • Patient Care Coordinator
  • Sr. Administrator of Appeals
  • Legal Secretary
  • Care Management Assistant
  • Executive Assistant Director Transitional Care


  • Some College (No Degree)

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