Senior Event Manager Resume Example
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SENIOR EVENT MANAGER
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Experience
11/2017 - 05/2020Sr. Event ManagerTrihealth, Inc. | Dayton , OH
- Recruited, interviewed and hired consultants and freelance personnel that displayed exemplary skills to perform and complete projects.
- Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
- Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing opening/closing procedures.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Drafted action plans and led meetings with department executives to review project status and proposed changes.
- Managed submittals and processing of Requests for Information between vendors, other agencies and stakeholders.
- Worked closely with organization and other agencies to deliver project requirements, develop solutions and meet deadlines.
- Administered contracts to deliver outstanding vendor coordination, schedule development, budgeting and day of coordination services. •
- Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
- Assisted with client correspondence, record tracking, timekeeping, conferences and project logistics.
- Maintained good customer relationships by maintaining contact via email and conference calls.
- Prepared, emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
10/2017 - 10/2018Patient Care CoordinatorFedex Cross Border | Fort Lauderdale , FL
- Coordinated Next Step Care for patients, including overseeing patients medical records and managing patients RX charts.
- Managed logistics for patient intake and implementation of appropriate courses of treatment.
- Coordinated physicians, nurses, and any added applicable parties for round table discussions, file reviews, recommendations, weekly updates, letters, documents needed as well as other duties on a case by case basis.
- Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
- Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
- Liaised with clinics, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Aided the administrative coordinator on the receipt of medical records and timeframe for receipt of records.
- Utilized MS word to draft and edit memos or letters and used excel to create reports and charts.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
07/2015 - 10/2017Sr. Administrator of AppealsIntermountain Healthcare | Meridian , ID
- Coordinated Injured Workers' requests for independent medical necessity decisions.
- Reviewed data entered into case file for accuracy and correct logic.
- Reviewed case file to determine whether all relevant information has been submitted.
- Contacted appropriate parties for required documentation if not received.
- Initiated and maintained a productive relationship with participating parties including but not limited to DWC, Providers, Injured Workers, and Medical Professionals.
- Provided oversight of review of documents for completeness and legibility.
- Succinctly summarize the facts of each case and the issues at disputes.
- Decided if case is eligible to be sent to Medical Professional Reviewer.
- Designated clinical match of Medical Professional Reviewer
- Ensured correct documents provided to Medical Professional Reviewer.
- Prepared and disseminate the Final Determination letter, using the appropriate template.
- Acquired all necessary information involving cases and may render a determination based on the information.
- Researched and determined authority cited to by prior level review organization.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
- Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
08/2008 - 12/2012Legal Secretary Chet Templeton Esq. Law Offices | City , STATE
- Processed and distributed invoices to bill clients.
- Revised and maintained master calendar for client appointments.
- Checked office supplies stock and placed orders to maintain levels.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Stayed within travel and expense budgets while scheduling attorneys' travel arrangements.
- Acted as liaison between clients, vendors and attorneys.
- Coordinated and scheduled meetings and telephone conferences.
- Organized and maintained law libraries, documents and case files.
- Drafted and typed grammatically correct office memos.
04/2004 - 04/2006Care Management Assistant Health Net Federal Services | City , STATE
- Utilized ICD-9 and CPT codes to approve inpatient and outpatient referrals for military and their families.
- Performed data entry and checked enrollment status, accurately charting patient demographic information, and processing denial letters using Care Radius.
- Scanned documents using Xerox Scanner, and transferred referrals to various department queues to be processed using Tri-Care Navigation System.
- Processed urgent referrals to not delay patient care for providers and nurses by calling physicians to verify correct billing and coding information.
- Acted as a liaison between the Utilization Management and Care Management Departments by faxing documents, handling call overflow on the 800-line Citrix Phone System, scheduling patient appointments, and processing daily discharged census using the Care Coordination System and Microsoft Excel.
- Provided behavioral health and substance abuse program information to patients using the Department of Defense and Tri-Care Insurance website.
- Assisted with facilitating the discharge of BH patients from hospital to home or extended care facilities by coordinating various processes and task.
- Protected patient data in alignment with HIPAA privacy protocols.
06/2004 - 04/2006Executive Assistant Director Transitional Care Health Net Federal Services | City , STATE
- Set up meeting and event logistics for senior management, including executives and board of directors.
- Scanned documents using Xerox Scanner, and transferred referrals to various department queues to be processed using Tri-Care Navigation System.
- Reconciled Ad Hoc reports to ensure urgent referrals were received in the queue and uploaded into Tri-Care Navigation System.
- Acted as a liaison between the Field Operational Manager and Military clinics for Referrals and Authorization and created Reconciliation Reports.
- Prepared and reviewed documents for accuracy, format, and content and adhered with departmental policies.
- Received and disseminated Ad-hoc report to field managers, the accuracy of referral from Military clinics.
- Coordinated onsite meetings for field managers, explained the workflow of new projects and tracking systems.
- Trained new hires on newly developed process improvements, protocols, and how to complete work orders.
- Received and place telephone calls, schedule and make appointments, attended meetings, and take notes.
- Extracted data, analyzed, created and disseminated Ad-hoc reports to Field Operational Managers, for accuracy of referral from Military clinics.
- Coordinated onsite meetings for field managers, explained the workflow of new projects and tracking systems.
Education and Training
Some College (No Degree): Professional Certificate
California State University, College of Continuing | City
California State University, College of Continuing | City
Fashion Design
Academy Of Art University | City
Academy Of Art University | City
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Resume Overview
School Attended
- California State University, College of Continuing
- Academy Of Art University
Job Titles Held:
- Sr. Event Manager
- Patient Care Coordinator
- Sr. Administrator of Appeals
- Legal Secretary
- Care Management Assistant
- Executive Assistant Director Transitional Care
Degrees
- Some College (No Degree) : Professional Certificate
Fashion Design
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