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Senior Eligibility Specialist Resume Example

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SENIOR ELIGIBILITY SPECIALIST
Summary

Results-focused human-serivces professional with strength in problem-solving, policy and education. Proactive leader with strengths in communication and collaboration. Proficient in leveraging procedures and learning about each individual to promote community engagement. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Supervision
  • Team management
  • Communications
  • Project organization
  • Problem resolution
  • Team building
  • Process improvement
  • Organization
  • Planning and coordination
  • Relationship development
  • MS Office- Xcel, Word, PowerPoint
  • Personnel engagement
  • Policies implementation
  • Cost reductions
  • Personnel recruitment
  • HR policies and procedures expertise
Experience
Senior Eligibility Specialist11/2017 to CurrentJefferson County Community Assistance DivisionGolden, CO
  • Evaluating client eligibility concerning local, state, & federal assistance programs.
  • Complete budget analysis related to federal & state guidelines.
  • Empower clients knowledge concerning their rights & responsibilities.
  • Treating vulnerable individuals and families with dignity & respect.

Independent Projects

  • Business performance improvement- using root cause analysis to identify & remove case errors.
  • Recommended effective processes for client case determination.
  • Team Lead: train & support new hires regarding policy, procedures, & County, Federal, & State mandates.
  • Conducted fraud investigations, preparation of legal documents for appeal hearings.
  • Highly adept at troubleshooting systems & case issues as needed; strong attention to detail & ability to use complex computer systems with high accuracy.
Talent Recruiter11/2016 to 11/2017Ameristar Casino Resort SpaBlack Hawk, CO
  • Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Sourced and developed sourcing leads to increase recruiting base.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
Human Resources Coordinator09/2017 to 11/2017Ameristar CasinoBlack Hawk, CO
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Ran queries and reports through ADP system.
  • Helped training and development staff with all aspects of training coordination.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Partnered with IT department to create streamlined onboarding process for new hires.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Worked with department managers to assess needs.
  • Explained human resources policies and procedures to all employees.
  • Completed all work with 98%(+) rate of accuracy.
Enrollment Services Advisor06/2015 to 03/2016Ashford UniversityDenver, CO
  • Maintained institutional solvency with current, accurate and fully compliant financial records.
  • Improved student educational plans by advising on course selection, progress plans and career decisions.
  • Provided excellent service and attention to customers through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Education and Training
Master of Arts: Public Administration05/2020University of ColoradoColorado Springs, CO
Bachelor of Arts: Communication05/2015University of Colorado At Colorado SpringsColorado Springs, CO
  • Major in Communication
  • Minor in Health and Wellness
Interests

Community Service , Youth Leader; Co-Organizer Wellness Health Fair; Women's Public Service Group Member; Youth Educator; Adult Educator; Denver Salvation Army Donations and Food Services Volunteer; Secretary for the Hispanic Scholarship Fund Organization for One Year; Memberships National Society of Leadership and Success (NSLS) National Italian American Foundation (NIAF)

Certifications
  • Six Sigma Green Belt
  • CBMS (Colorado Benefits Management System)
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Resume Overview

Companies Worked For:

  • Jefferson County Community Assistance Division
  • Ameristar Casino Resort Spa
  • Ameristar Casino
  • Ashford University

School Attended

  • University of Colorado
  • University of Colorado At Colorado Springs

Job Titles Held:

  • Senior Eligibility Specialist
  • Talent Recruiter
  • Human Resources Coordinator
  • Enrollment Services Advisor

Degrees

  • Master of Arts : Public Administration 05/2020
    Bachelor of Arts : Communication 05/2015

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