Results-focused political advocate professional with strength in problem-solving, policy and education. Proactive leader with strengths in communication and collaboration. Fights for underserved and unnoticed populations.
Skills
Supervision
Communications
Project organization
Problem resolution
Team building & management
Process improvement
Organization
Relationship development
MS Office- Xcel, Word, PowerPoint
Personnel engagement
Policies implementation
Cost reductions
Personnel recruitment
Budget forecasting
Statistical analysis
Education and Training
Master of Arts: Public Administration, Expected in 05/2020 - University of Colorado - Colorado Springs, CO, GPA:
Bachelor of Arts: Communication, Expected in 05/2015 - University of Colorado At Colorado Springs - Colorado Springs, CO GPA:
Major in Communication
Minor in Health and Wellness
Experience
Enrollment & Eligibility Representative, 09/2020 - Current Innovage – Sacramento, CA,
Collaborated with interdisciplinary team of professionals as well as patients and families.
Gathered community resources and coordinated referrals to obtain services.
Assist in enrolling underserved elders on Medicaid and PACE
Build relationships, conduct outreach and support third party initiatives to address underserved individuals.
Partner with industry leaders, trade associations, civil society organizations, think tanks, and other external constituents to build support for our policy positions
Identifying client needs and working with others to pursue regulatory support follow-on work or new business opportunities
Advise internal colleagues and teams on public policy matters to help guide development of products, services and policies
Demonstrated leadership by making improvements to work processes and helping to train others.
Evaluating client eligibility concerning local, state, & federal assistance programs.
Complete budget analysis related to federal & state guidelines.
Empower clients knowledge concerning their rights & responsibilities.
Treating vulnerable individuals and families with dignity & respect.
Independent Projects
Business performance improvement- using root cause analysis to identify & remove case errors.
Recommended effective processes for client case determination.
Team Lead: train & support new hires regarding policy, procedures, & County, Federal, & State mandates.
Conducted fraud investigations, preparation of legal documents for appeal hearings.
Highly adept at troubleshooting systems & case issues as needed; strong attention to detail & ability to use complex computer systems with high accuracy.
Talent Recruiter, 10/2016 - 11/2017 Bgc Partners – Santa Ana, CA,
Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
Developed processes and metrics that supported achievement of organization's business goals.
Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
Fostered productivity by coordinating itinerary and scheduling appointments.
Sourced and developed sourcing leads to increase recruiting base.
Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
Human Resources Coordinator, 08/2017 - 10/2017 Ameristar Casino – City, STATE,
Worked with HR management to devise and update policies based on changing industry and social trends.
Ran queries and reports through ADP system.
Helped training and development staff with all aspects of training coordination.
Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Managed communication regarding employee orientation and open enrollment for benefits.
Maintained compliance with all local, state and federal laws, as well as established organizational standards.
Partnered with IT department to create streamlined onboarding process for new hires.
Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Worked with department managers to assess needs.
Explained human resources policies and procedures to all employees.
Completed all work with 98%(+) rate of accuracy.
Enrollment Services Advisor, 05/2015 - 02/2016 Ashford University – City, STATE,
Maintained institutional solvency with current, accurate and fully compliant financial records.
Improved student educational plans by advising on course selection, progress plans and career decisions.
Provided excellent service and attention to customers through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
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