Senior Eligibility Specialist Resume Example

• Evaluating client eligibility concerning local, state, & federal assistance programs.
• Complete budget analysis related to federal & state guidelines.
• Empower clients knowledge concerning their rights & responsibilities.
• Treating vulnerable individuals and families with dignity & respect.

Independent Projects

• Business performance improvement- using root cause analysis to identify & remove case errors.
• Recommended effective processes for client case determination.
• Team Lead: train & support new hires regarding policy, procedures, & County, Federal, & State mandates.
• Conducted fraud investigations, preparation of legal documents for appeal hearings.
• Highly adept at troubleshooting systems & case issues as needed; strong attention to detail & ability to use complex computer systems with high accuracy.

• Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
• Developed processes and metrics that supported achievement of organization's business goals.
• Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
• Fostered productivity by coordinating itinerary and scheduling appointments.
• Sourced and developed sourcing leads to increase recruiting base.
• Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
• Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
• Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.

• Worked with HR management to devise and update policies based on changing industry and social trends.
• Ran queries and reports through ADP system.
• Helped training and development staff with all aspects of training coordination.
• Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
• Managed communication regarding employee orientation and open enrollment for benefits.
• Maintained compliance with all local, state and federal laws, as well as established organizational standards.
• Partnered with IT department to create streamlined onboarding process for new hires.
• Assisted customer service with inbound and outbound calls regarding all HR inquiries.
• Worked with department managers to assess needs.
• Explained human resources policies and procedures to all employees.
• Completed all work with 98%(+) rate of accuracy.

• Maintained institutional solvency with current, accurate and fully compliant financial records.
• Improved student educational plans by advising on course selection, progress plans and career decisions.
• Provided excellent service and attention to customers through phone conversations.
• Improved customer satisfaction by finding creative solutions to problems.
• Improved operations by working with team members and customers to find workable solutions.
• Created agendas and communication materials for team meetings.
• Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.