Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Managed a project with a budget of $[Amount] million and launched the product $[Number] under budget. Served as Product Manager for a $[Amount] million business unit within [Company name]. Served as Project Manager for the launch of [Product name] software.
  • Sales and Revenue growth
  • Full lifecycle development
  • Managing multiple projects simultaneously
  • Working with shifting priorities
  • Creative
  • Strong Leader
  • User and customer focused
Work History
03/2011 to Current
Senior Director, Product Management and Strategy First Republic San Mateo, CA,
  • Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.
  • Developed and implemented strategies to optimize product performance across all product lifecycle phases, from launch to distribution.
  • Developed creative sales tools by communicating product value proposition to enable team, including presentations, trend reports, kitted assets, and product data sheets.
  • Performed thorough market research and competitive analysis to understand and effectively communicate product value proposition.
  • Created product positioning and messaging to differentiate products in market and expand visibility.
  • Reversed product selling price decline through innovative approach and best practices training for field sales.
  • Served as focal point for all customer input and market intelligence for product improvements.
  • Planned new product external launch and release while managing cross-functional implementation.
  • Successfully generated industry white papers and contributed articles to position product and brand as market leader.
  • Collaborated with marketing department to define positioning and messaging, and plan market launch, public relations, and lead generation campaigns.
  • Served as focal point for all customer input and market intelligence for product improvements.
  • Created product positioning and messaging to differentiate products in market and expand visibility.
07/2009 to 03/2011
Director of Business Analysis Interior Define Austin, TX,
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Assessed impact of current business processes on users and stakeholders.
  • Documented business processes and analyzed procedures to meet changing business needs.
  • Recommended operational improvements based on tracking and analysis.
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
04/2006 to 03/2009
Director of Design Trc Companies, Inc. Bronx, NY,
  • Developed front-end and back-end of web applications.
  • Translated discussions into leading on-demand app design and layout.
  • Spearheaded design process to align with client specifications and budget
  • Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects
  • Engineered prototypes to support research and usability testing
09/1999 to 06/2006
Senior Consultant Ashley Furniture Los Angeles, CA,
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Streamlined [Type ] process for entire department by implementing method that cut call hold times by [Number] minutes.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Served as project driver and authoritative source for customers implementing [Company]'s [Product or Service].
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Oversaw [Number] implementation personnel through [Number] professional service engagements.
  • Authored user documentation to help train third-party personnel on newly-implemented [Product or Service].
  • Configured implementation parameters based on customer requests and personal inspection of clients' [Type] limitations.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Documented specialized data and requirements to address business demands.
03/1996 to 09/1999
Cost Analyst Pma Usa Salt Lake City, UT,
  • Completed technical estimates using cost models.
  • Tracked, reported, and analyzed website analytics, [Type] campaigns, and [Type] initiatives.
  • Tracked costs associated with [Type] campaigns for [Client name].
  • Conducted trend analysis, benchmark reports, attribution analysis, and suggestions to accomplish [Result].
06/1995 to 03/1996
Client Account Representative Trust Company Of America City, STATE,
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Oversaw account services for key regional clients.
  • Contacted customers to assess satisfaction and current needs.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Expected in 1995
MBA: Business Finance
Colorado State University - Ft. Collins, CO
Expected in 1993
Bachelor of Science: Psychology
Colorado State University - Ft. Collins, CO
Product Management Professional

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Resume Overview

School Attended

  • Colorado State University
  • Colorado State University

Job Titles Held:

  • Senior Director, Product Management and Strategy
  • Director of Business Analysis
  • Director of Design
  • Senior Consultant
  • Cost Analyst
  • Client Account Representative


  • MBA
  • Bachelor of Science

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