Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Managed a project with a budget of $[Amount] million and launched the product $[Number] under budget. Served as Product Manager for a $[Amount] million business unit within [Company name]. Served as Project Manager for the launch of [Product name] software.
Skills
Sales and Revenue growth
Full lifecycle development
Managing multiple projects simultaneously
Working with shifting priorities
Creative
Strong Leader
User and customer focused
Work History
03/2011 to Current
Senior Director, Product Management and StrategyFirst Republic – San Mateo, CA,
Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.
Developed and implemented strategies to optimize product performance across all product lifecycle phases, from launch to distribution.
Developed creative sales tools by communicating product value proposition to enable team, including presentations, trend reports, kitted assets, and product data sheets.
Performed thorough market research and competitive analysis to understand and effectively communicate product value proposition.
Created product positioning and messaging to differentiate products in market and expand visibility.
Reversed product selling price decline through innovative approach and best practices training for field sales.
Served as focal point for all customer input and market intelligence for product improvements.
Planned new product external launch and release while managing cross-functional implementation.
Successfully generated industry white papers and contributed articles to position product and brand as market leader.
Collaborated with marketing department to define positioning and messaging, and plan market launch, public relations, and lead generation campaigns.
Served as focal point for all customer input and market intelligence for product improvements.
Created product positioning and messaging to differentiate products in market and expand visibility.
07/2009 to 03/2011
Director of Business AnalysisInterior Define – Austin, TX,
Conducted interviews with key business users to collect information on business processes and user requirements.
Assessed impact of current business processes on users and stakeholders.
Documented business processes and analyzed procedures to meet changing business needs.
Recommended operational improvements based on tracking and analysis.
Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
04/2006 to 03/2009
Director of DesignTrc Companies, Inc. – Bronx, NY,
Developed front-end and back-end of web applications.
Translated discussions into leading on-demand app design and layout.
Spearheaded design process to align with client specifications and budget
Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects
Engineered prototypes to support research and usability testing
09/1999 to 06/2006
Senior ConsultantAshley Furniture – Los Angeles, CA,
Prioritized projects and project tasks depending upon key milestones and deadline dates.
Streamlined [Type ] process for entire department by implementing method that cut call hold times by [Number] minutes.
Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
Served as project driver and authoritative source for customers implementing [Company]'s [Product or Service].
Studied customers' business processes to customize implementation measures for minimal disruption to operations.
Oversaw [Number] implementation personnel through [Number] professional service engagements.
Authored user documentation to help train third-party personnel on newly-implemented [Product or Service].
Configured implementation parameters based on customer requests and personal inspection of clients' [Type] limitations.
Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
Configured, installed and handled troubleshooting tasks for variety of different applications.
Explained complex, technology-related issues in basic, understandable terms to clients.
Documented specialized data and requirements to address business demands.
03/1996 to 09/1999
Cost AnalystPma Usa – Salt Lake City, UT,
Completed technical estimates using cost models.
Tracked, reported, and analyzed website analytics, [Type] campaigns, and [Type] initiatives.
Tracked costs associated with [Type] campaigns for [Client name].
Conducted trend analysis, benchmark reports, attribution analysis, and suggestions to accomplish [Result].
06/1995 to 03/1996
Client Account RepresentativeTrust Company Of America – City, STATE,
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
Oversaw account services for key regional clients.
Contacted customers to assess satisfaction and current needs.
Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
Expected in 1995
MBA: Business Finance Colorado State University - Ft. Collins, CO GPA:
Expected in 1993
Bachelor of Science: Psychology Colorado State University - Ft. Collins, CO GPA:
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