Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary

Persuasive product development leader with 20+ years of experience in building delightful software products. Adept at translating corporate vision into compelling product strategy for a product-led growth. Strategic thinker with experience in turning low-performing organizations into top revenue producers

  • Cloud Computing - Microsoft Azure, Oracle Cloud Platform(OCP), Amazon Web Services(AWS)
  • Enterprise Systems - ERP(Oracle, SAP R/3), CX(Salesforce, Dynamics 365, Siebel, Oracle CX Cloud), DW(SAP BW, Oracle OBIEE), Big Data Analytics (Hadoop), Systems Management(CA, Oracle, BMC)
  • Development Technologies/Tools - Database, Middleware, JAVA/J2EE, Perl, XML, Web Services, GIT, JIRA, Jenkins, Mobile Application Framework(MAF), CI/CD, AI/ML
  • Architecture/Framework - SAN, NAS, Virtualization, Security, Integration
Professional Summary
Vice President - Product Development & Engineering, 05/2022 - Current
Assurant , , Seattle, WA
  • Working with executive leadership team to define product vision & roadmap that aligns with corporate vision
  • Build and execute product roadmap for Enterprise Applications
  • Recruit, build and manage high performant product management/engineering organization to deliver state-of-the-art solutions
  • Responsible for managing P&L of $ 15m
  • Provide enterprise architectural leadership across data, integration and analytics
Vice President - Product Development & Engineering, 12/2020 - 05/2022
Change Healthcare , ,
  • Leading USD 15m ARR product organization with annualized growth of 60% y-o-y
  • Managing USD 5m P&L budget to hire, train and retain high performing product and engineering team
  • Worked with executive leadership and investment partner to crystallize company vision and help translate it into product vision across product lines
  • Introduced product-led-growth(PLG) strategy for a new product using AI/ML platform
  • Identified & resolved systemic process issues by implementing industry standard SaaS processes across product, sales, marketing and customer success resulting in average 30% cost savings in the first 2 quarters
Senior Director - Product Management, 2018 - 12/2020
American Express , ,
  • Led differentiated partner product offering for partner eco-system comprising SAP S/4 HANA, SAP Ariba, SAP CX, Microsoft D365, Workday, Salesforce, Coupa, DocuSign, Adobe bringing 40% growth in ARR
  • Ideated, Built & drove the Azure AI/ML services initiative as part of core platform to transform customers traditional business functions to AI powered intelligent processes through automation
  • Championed enablement process for partner eco-system to drive product revenue resulting in establishing leadership position in CLM and faster time-to-market (>50% reduction)
  • Partnered with business development team in presales activities for partner driven opportunities from qualification through to closing helping BD team exceed their quotas consistently
  • Built and launched successful GTM processes for partner related products leading to significant increase in ARR
Director - Product Development, 06/2008 - 10/2018
Deloitte , ,
  • Developed concept and successful business case for building new CX SaaS capability that will replace on-premise solution with potential net new ARR of over $150M
  • Defined product roadmap based on customer/partner validated use cases for a key industry solution catering unmet needs of the vertical markets
  • Developed & executed strategy for integrating an acquired SaaS service for running interactive interviews/assessments from within Oracle Service Cloud solution leading to delightful user experience
  • Integrated LI's Sales Navigator product into Oracle Sales Cloud SaaS solution resulting in premium licensing revenue from strategic customers
  • Drove sales, support and partner enablement initiatives resulting in incremental revenue(ARR) and improved NPS
  • Conducted comprehensive analysis of feature usage and identified areas of lower adoption. Used telemetry findings to influence senior management in reengineering product features that resulted in 70% increased feature adoption within 6 months
Consulting Senior Manager, 02/2006 - 06/2008
Amdocs , ,
  • Prepared competitive quarterly forecasts that consistently exceeded consulting revenue targets by over 15%
  • Identified opportunities to reduce engagement costs and increased delivery margins by over 20% on an average
  • Drove business process transformation workshops to help customers come up with standardized process definitions, KPI's to measure process efficiency and recommendations for tackling systemic & process challenges
  • Lead a team of high performing Solution Architects during the sales stage to help services team close deal
  • Thought Leader for Customer/Oracle executive team to channel engagement status and escalations
  • Negotiated contracts with customers and partners for engagements where Oracle was not the sole vendor providing consulting services
Solution Architect, 05/2000 - 08/2006
Multiple Employers , ,
  • Architect for enterprise data warehouse and BI solutions involving complex data transformations and loading. Designed & built executive dashboards leveraging data from multiple business systems to provide a holistic view of business
  • Championed digital process transformation initiatives at customers covering key customer experience processes such as Opportunity, Leads, Quotes, Orders, Campaigns, Service Requests, Activity management. Defined KPIs to measure process efficiencies and track ROI. Recommended solutions to tackle systemic challenges
  • Reviewed existing CRM business processes and recommended improvements that reduced overall TCO for customers by an average of 30%
  • Developed enterprise architecture blueprint resulting in process efficiency and incremental performance improvements of over 25%
  • Acted as Customer Success Champion by working closely with customer executive team in defining their transformation journey
  • As an implementation advocate, assisted customers with defining implementation best practices, governance principles and adoption strategy resulting in overall implementation cost savings by over 20%
Multiple Positions, 08/1991 - 06/2000
Company Name , ,

Software Development

Bachelor of Science: Chemistry, Expected in
University of Madras - ,
Post Graduate Diploma: Computer Systems Analysis, Expected in
National Institute of Information Technology (N.I.I.T) - ,

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Resume Overview

School Attended

  • University of Madras
  • National Institute of Information Technology (N.I.I.T)

Job Titles Held:

  • Vice President - Product Development & Engineering
  • Vice President - Product Development & Engineering
  • Senior Director - Product Management
  • Director - Product Development
  • Consulting Senior Manager
  • Solution Architect
  • Multiple Positions


  • Bachelor of Science
  • Post Graduate Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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