Senior Director - Product Development Resume Example

Leading a portfolio of Cloud Services that are part of an overall Customer Experience(CX) product line generating over USD 200mil ARR. Direct line management of product managers spread across geography. Foster partnership with strategic customers and partners leading to new products and services innovation.

• Developed concept and successful business case for building new CX SaaS capability that will replace on-premise solution with potential net new ARR of over $150M
• Defined product roadmap based on customer/partner validated use cases for a key industry solution catering unmet needs of the vertical markets
• Developed & executed strategy for integrating an acquired SaaS service for running interactive interviews/assessments from within Oracle Service Cloud solution leading to delightful user experience
• Integrated LI's Sales Navigator product into Oracle Sales Cloud SaaS solution resulting in premium licensing revenue from strategic customers. This capability delighted field sales representatives by assisting them in their sales process and enriching their prospects
• Drove sales, support and partner enablement initiatives resulting in incremental revenue(ARR) and improved NPS
• Conducted comprehensive analysis of feature usage and identified areas of lower adoption. Used telemetry findings to influence senior management in reengineering product features that resulted in 70% increased feature adoption within 6 months

Portfolio Leader for NA Consulting practice managing Oracle ERP, Siebel CRM, Business Intelligence engagements with a combined value of over USD 10mil. Directly managed over 75 consultants spread across multiple projects. Converted numerous bids into SoW and executed within schedule and budget.

• Prepared competitive quarterly forecasts that consistently exceeded consulting revenue targets by over 15%
• Identified opportunities to reduce engagement costs and increased delivery margins by over 20% on an average
• Drove business process transformation workshops to help customers come up with standardized process definitions, KPI's to measure process efficiency and recommendations for tackling systemic & process challenges
• Lead a team of high performing Solution Architects during the sales stage to help services team close deal
• Thought Leader for Customer/Oracle executive team to channel engagement status and escalations
• Negotiated contracts with customers and partners for engagements where Oracle was not the sole vendor providing consulting services

Enterprise Architect responsible for helping customers with their digital transformation initiative. Championed CX process transformation initiatives at numerous customers most notably large financial institutions and successfully delivered key processes like Account, Contact, Lead, Opportunity, Service Request and Campaign management.

• Architect for enterprise data warehouse and BI solutions involving complex data transformations and loading. Designed & built executive dashboards leveraging data from multiple business systems to provide a holistic view of business
• Championed digital process transformation initiatives at customers covering key customer experience processes such as Opportunity, Leads, Quotes, Orders, Campaigns, Service Requests, Activity management. Defined KPIs to measure process efficiencies and track ROI. Recommended solutions to tackle systemic challenges
• Reviewed existing CRM business processes and recommended improvements that reduced overall TCO for customers by an average of 30%
• Developed enterprise architecture blueprint resulting in process efficiency and incremental performance improvements of over 25%
• Acted as Customer Success Champion by working closely with customer executive team in defining their transformation journey
• As an implementation advocate, assisted customers with defining implementation best practices, governance principles and adoption strategy resulting in overall implementation cost savings by over 20%

Software Development