Senior Director Office Strategy And Operations Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Senior Director, Office Strategy and Operations CONTACT I am a seasoned professional with over 22 years of expertise in project & vendor management, workplace strategy, space planning, global operations, event management, guest services, and business process & improvements. Proven track record to effectively manage multiple, concurrent and senior-level projects, while successfully operating the business to meet the company's financial and overall strategic goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Customer Service Management
  • Department Oversight
  • Administrative Management
  • Business Leadership
  • Business Forecasting
Senior Director, Office Strategy and Operations, 04/2015 to Current
Fedex Teterboro, NJ,
  • Leads the development and implementation of the Holland America Group office strategy.
  • Oversee the Santa Clarita and Seattle Real Estate portfolio, Office Services, Global Projects, Business Continuity Program and Emergency Response & Safety, Company Events, and Facilities teams; providing leadership, direction, and driving service standards so they consistently meet the company expectations.
  • As part of Office Strategy, I oversee AV integration, office improvement programs, space planning, lease requirements, building maintenance, F&B operations and new construction for Seattle, Santa Clarita, Asia, and Mexico offices.
  • Business Partner to internal departments to drive projects forward by effectively executing each project and constantly identifying and implementing the most effective processes.
  • Lead cross-functional teams and enable cross-company collaboration across all brands.
  • Manages a team of 36 with an OPEX and CAPEX of over 255 million dollars, constantly reviewing financial impact and budget vs.
  • Actuals to maximize profitability and decrease spending.
  • Regularly meets with senior leadership to test and implement new projects and programs that enhance the employee experience and improve ROI to support the business and company vision.
  • Travels monthly to confirm successful implementation of projects, operational excellence, all while ensuring product quality and delivery of service standards are achieved.
  • Project directed the build-out, furnishings and move-in of a 6 story Corporate Office building in Seattle, while decommissioning 3 other office buildings.
  • BCP / Emergency Response Business Process Improvement.
  • Drove client satisfaction and improved support services to increase retention.
  • Established and oversaw yearly budgets in excess of $[Amount].
  • Optimized expenditures through company-wide cost reduction initiatives.
Manager, Charters & Groups, Hotel Operations, 09/2014 to 07/2015
Holland America Group, Princess Cruises / Holland America/ Seabourn / P&O City, STATE,
  • While in the role of Manager, Hotel Operations, responsibilities included project management of all full-ship Charters, large incentive groups, and onboard events, partnered with the client and internal departments to execute requirements set forth in the agreements, ensuring customer satisfaction.
  • Oversight of marketing materials and all communication for clients as it related to the brand.
  • Liaised with incentive/group sales department during charter and group programs to assess event planning, marketing strategies, and overall project profitability.
  • Executed assigned projects from concept to delivery, managing the overall budget, financial impact, project requirements, and timelines.
  • Oversight of the development and execution of the Hotel Operations programs, including guest relations, crew office, finance office, training, and recruiting programs, implemented departmental-based programs that increase revenue and overall customer satisfaction.
  • Regularly traveled to ensure a successful onboard operation both front of house and back of house as well as to ensure accurate implementation of charters and performing audits onboard to make certain customer service standards were met and procedures were adhered to.
  • Acted as project leader on ship builds and decommissions, ensuring timelines are met and the project is successfully completed.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
HR BUSINESS PARTNER, 07/2014 to 04/2015
Holland America Group, Princess Cruises / Holland America/ Seabourn / P&O City, STATE,
  • Responsible for aligning business objectives between Human Resources and assigned client groups, serving as a consultant to management on human resource-related issues.
  • Collaborates as a strategic business partner to identify opportunities for improvement, develop and execute a strategic vision for the HR function.
  • Handled a variety of operational functions to support the department's needs.
  • Coordinate and consistently execute HR initiatives across the areas of responsibility, provide leadership, direction, and partnership to the management teams.
  • Provide functional expertise, support, and guidance to client groups, supporting the company and business goals.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
The Walt, Disney Company City, STATE,
  • Project management of store rollouts, which includes; opening, closing, and executing the training programs for the Disney Stores.
  • Oversee synergy and promotional programs for the stores, providing a consistent message to the customer and well as the cast members.
  • Manage the visual merchandising programs to ensure uniformity throughout the chain, while managing the daily operational functions.
  • In conjunction with the Human Resources department, managed the on-boarding process and training of qualified store staff.
  • Managed the PFP processes, inventory management, development, and execution of the Packaging Program, buying and sourcing for character- specific product, and synergy promotional items (clothing and souvenirs).
  • Supervised a budget of 15 million dollars.
  • Project management of the costume program and supply chain management for domestic store locations.
  • Continued maintenance of all Standard Operating Procedures.
  • Directed cross-functional teams in development and deployment of specific marketing programs to drive targeted revenue.
  • Developed and deployed new services and implemented new company policies.
Education and Training
Bachelor of Arts: Business Administration, Expected in 06/1996
Cal Poly San Luis Obispo - San Luis Obispo, CA,
Activities and Honors
Board of Directors, SCV Chamber of Commerce January 2021 Association of Threat Assessment Professionals February 2020
Additional Information

January 2021

Board of Directors, SCV Chamber of Commerce

Association of Threat Assessment Professionals

February 2020

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School Attended
  • Cal Poly San Luis Obispo
Job Titles Held:
  • Senior Director, Office Strategy and Operations
  • Manager, Charters & Groups, Hotel Operations
  • Bachelor of Arts