Persuasive Executive Director with 10+ years of department leadership. Develops company strategies to obtain optimal growth, donor cultivation, stewardship of corporations and revenue goals. Oversees financial performance and profitability. Manages key relationships with stakeholders including elected leaders, donors, corporate partners, military and community leadership.
Skills
Financial leadership
Business alliances
Strategic Planning
Report compilation
Marketing
Team Leadership
Stakeholder Relations
Policy And Procedure Adherence
Member Databases
Program Leadership
Conflict Resolution
Fundraising
Procurement
Customer Service
Performance Feedback
Team Oversight
Education
University of Alaska AnchorageAnchorage, AKExpected in 12/2021 ā āMaster of Arts:Operations Management And Supervision - GPA:
University of Alaska AnchorageAnchorage, AKExpected in 05/2007 ā āBachelor of Arts:Communications - GPA:
Work History
Droplette - Senior Director of Operations Boston, MA, 01/2016 - 08/2020
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Monitored financial activities including, but not limited to, financial operations and statistical reports. Created and or maintained records required for local procedures and activities.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Liaised between multiple business divisions to improve communications.
Handled on-boarding process for newly hired employees and distributed all paperwork.
Provided immediate updates to entire employee pool when policies and procedures were altered.
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Directed job fairs to bring in local talent for long term and seasonal positions.
Created and implemented forward-thinking initiatives to improve employee engagement.
Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and on boarding.
Worked alongside global business leader to deploy new training strategies.
Eliminated discrepancies in financial reporting and record keeping through accurate preparation and management of operational budgets.
Communicated daily with vendors to keep project fully operational.
Verified completed projects met approved time, quality and cost estimates.
Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Evaluated incoming materials for quality and amounts ordered.
Communicated with all stakeholders on job milestones.
Maintained zero site accidents and lost work days for two years.
Established clear priorities and production quality standards.
Increased client participation by 35% over 13 month time frame.
Benchmark Senior Living - Assistant District Director Marlborough, MA, 08/2012 - 01/2016
Managed 10+ multi-unit retail locations in assigned district and worked in tandem with District Manager to strategically manage district operations.
Drove operations at each location to maximize efficiency of Tax prepare rs work and increase revenue and profitability.
Lead recruiting efforts and managed interviewing of seasonal employees for assigned areas . Managed leads from Jackson Hewitt networks and outside sources.
Devised (Business to Business) relationships with Corporate leaders, non-profit organization, and government officials.
Solved client and IRS issues.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored employee performance and developed improvement plans.
Increased sales revenues by 25% over 120 days by promoting complementary products and educating customers about store promotions.
Coached team on effective up selling and cross-selling methods.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Established and optimized schedules to keep coverage and service in line with forecast ed demands.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reduced financial discrepancies 100% by monitoring monetary transactions, including credit card sales and deposits.
Attended monthly sales meetings and reported pertinent information to company leaders and employees.
Provided active leadership in program design and direction as well as procurement and growth of financial and other in-kind resources necessary for retail operations and program sales campaigns.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Met or exceeded monthly sales goals as team.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Reached financial goal 100% each tax season with profit increase ranging from 5-8 percent.
Alaska Mission For Christ - Director of Business Development City, STATE, 07/2005 - 10/2012
Prepared, coordinated and distributed information about yearly schedule of activities and classes.
Monitored social media and online sources for industry trends.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Negotiated, prepared and signed contracts with clients.
Consistently exceeded quotas through penetration of new accounts.
Worked with marketing teams to create, deploy and optimize effective campaigns for elected leaders and donor clients.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Planned and executed events and marketing programs, producing 10+ times goal of qualified leads.
Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
Developed innovative and targeted collateral to support overall branding objectives.
Increased financial donations 10% annually.
As directed by regional leadership, perform and monitor financial activities including creation and execution of operational budgets, revenue tracking and banking transactions. Prepare, review and present reports, including financial, operational and statistical reports. Create and maintain records required for local procedures and activities.
United States Air Force - Morale, Welfare & Recreation Coordinator City, STATE, 04/2000 - 08/2004
Manage day-to-day Center operational procedures, ensuring cost-effective, safe, welcoming, clean and well maintained environment. Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and volunteer workforce. Ensured delivery of excellent customer service,
Trained staff members on conducting events and following safety procedures.
Performed clerical duties, including registering participants and answering specific event inquiries.
Designed customized event programs to meet individual fitness needs.
Planned and conducted community activities such as troop support, food drives and toy drives.
Coordinated and led corporate donations, family trips and children activities for both small and large groups.
Provided clear instruction to activity and program participants to deliver fun and safety.
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all participants.
Ordered and maintained all recreational equipment.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Saved $ 2,500 by implementing cost-saving initiatives that addressed long-standing problems.
Transported incoming Military spouses to base locations for shopping and daycare services.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Kept athletic and games equipment and facilities organized and maintained.
Transported and escorted program participants to and from activities and field trips
Provided financial reports to base leaders and private donors.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Implemented new programs which generated increase in profits by 12% annually.
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