Proficient Workforce Analyst adept at collecting, evaluating and modeling data sets to make forward-thinking improvements to workforce plans. Well-organized and knowledgeable with top skills in complex problem-solving and strategic decision-making. Prepared to offer 20 plus years' experience and seeking a dynamic new position. Dedicated to keeping optimal staffing levels to meet service needs. Skilled at delivering new-hire training on attendance issues, as well as monitoring workflow patterns and managing schedule changes. Capable of writing detailed reports, maintaining tracking spreadsheets and generating forecasts. Dedicated Director knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching any problem to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Maintained a 97% satisfaction rating with major clients over 13 year period as a Senior Callcenter Director of Operations and maintained WorkForce Management with team and Pipkins.
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