Distinguished Military Awards: Meritorious Service Medal, 2 x Bronze Star Medal, 4 x Army Commendation Medal,Combat Infantryman Badge, Expert Infantryman Badge, Pathfinder Badge, Airborne Badge, and Ranger Tab.
Business operations
Operational Improvement
Cash management
Relationship Development
Project Organization
Problem Resolution
Concept development
Due diligence
Risk analysis
Risk management
Financial modeling
Managing
English
Spanish
Portuguese
Quality assurance
Quality control
Sales
Strategic thinking
Systems Engineering
Transportation
Team Management
Process Improvement
Communications
Professional Summary
Proven success in leadership, deal making, operational excellence and organizational development with keen understanding of elements of government, banking, technology businesses. Recognized for inspiring management team members to excel and encouraging creative work environments contributing to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and purpose to analyze complex problems and develop ationable solutions.
Education
Master of Business Administration: Business Administration, Expected in 05/2016 - RICE UNIVERSITY, JONES GRADUATE SCHOOL oF BUSINESS - Houston, TX, GPA:
Bachelors of Science: , Expected in 05/2006 - United States Military Academy - West Point, NY GPA:
Accomplishments
NCAA Division 1 Athlete while at United States Military Academy
Directly responisble for team of 200 members while in the military.
Supervised team of 40 staff members across 3 continents.
Resolved system operating limitations by coordinating with technology team through product testing.
Work History
Senior Director of Operations, 06/2018 - Current Firstservice Residential – Bluffton, SC,
Responsible for all client and company proprietary system implementations; developed process for assessing implementable contractual terms and sourcing actionable alternatives.
Developed, trained, and assessed Sales Team in all aspects of business operations; implemented process to determine sales contract profitability and scalability.
Organized and executed cross functional team collaboration efforts among Sale Team, Product & Technology, and Client Success to optimize client experience and system development and performance; deployed unified standard operating procedures and exceeded all operational targets.
Responsible for all customer and partner interactions with GYMPASS; developed quality control and quality assurance practices for all areas with NPS above 90% QoQ.
Identified, developed, and implemented automated solutions for efficient payment methods to all partners; saved GYMPASS over $100 thousand USD on a monthly basis.
Directed the development of efficiency and productivity metrics and dashboards for enhanced employee engagement; grew customer acquisition and retention 30% MoM.
Strategized and executed business plans for customer operations design, development and maintenance.
Conducted thorough risk analysis and risk management, expectation management and due diligence; developed, designed, implemented and monitored multiple asset class portfolios.
Sourced new business opportunities; proficient at conducting financial modeling and forecasting, analyzing company strategies, and developing M&A opportunities.
Developed and implemented multimillion dollar cash management strategies for operating companies while preserving adequate liquidity.
Established Goldman Sachs presence in non-core markets; designated by Goldman Sachs Partner and SW Region Director to spearhead efforts in El Paso, TX.
Researched and shared recommendations on stock market trends and economic forecasts to support portfolio decisions.
Developed and presented detailed analysis of investment performance, portfolio attributes and benchmark composition to evaluate investment strategies.
Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
Army Officer, 05/2006 - 06/2014 US Army – City, STATE,
Promoted ahead of peers to rank of Major (1/16 of 1250 eligible).
Responsible for health, security, morale, and welfare of over 500 Soldiers and civilians, as well as securing three separate forward operating bases in most dangerous area of Afghanistan; used strong organizational, communication and strategic thinking to ensure mission success and zero casualties.
Coordinated the implementation of first Afghan (Ghazni district) multi agency coordination center--from concept development to construction to operations--lead to reduction in violence by over 60% from previous year by helping synchronize Afghan police, Army, governmental, and intelligence efforts; guided Afghans by providing ongoing and constructive feedback.
Developed subordinate officers for positions of greater responsibility; all subordinate officers selected for coveted positions within the unit.
Spearheaded more than $100 million in new equipment fielding and force outfitting for Soldiers; resulted in successful completion of Increment One Limited User Test directed by The Pentagon.
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Calculated and executed movement and transportation of all equipment to outlying forward operating bases by managing risk; zero loss of over $40 million worth of equipment.
Continuously Rated as "Best" or #1 Officer in Unit.
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Resume Overview
School Attended
RICE UNIVERSITY, JONES GRADUATE SCHOOL oF BUSINESS
