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Senior Director of Engineering, Professional Services Resume Example

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SENIOR DIRECTOR OF ENGINEERING, PROFESSIONAL SERVICES
Executive Profile

Innovative, collaborative, results-oriented executive with 15+ years of management experience with a proven track record energizing large organizations, embracing cultural change, far exceeding quality performance, and delivering financial business results. Strong management qualifications in strategic planning, project management, quality management, P&L management, business development and problem solving. Articulate negotiator with exceptional interpersonal communication abilities. Accomplished career highlighted by several cross-functional promotions achieved after completing a series of high risk, high profile roles with integrity.

Core Accomplishments
  • Operational accountability for $484M in Professional Services revenue over a 5 year period and earned a top rating for exceptional financial and quality results.
  • Achieved an annualized cost savings of $3.2M by negotiating, developing and establishing outsourced Engineering Centers in North America, Europe and Asia.
  • Proven ability to train, motivate, and lead multi-discipline Engineering Services organization to apply SaaS, PaaS and other leading edge technologies to enhance processes and achieve a 40% increase in productivity.
  • Managed $600M+ in equipment sales by leading cross-functional Engineer, Project Management and Customer Service teams responsible for deploying complex telecommunications networks.
  • Grew Services revenue 12% by focusing on Best Practices (adhered to Sarbanes-Oxley guidelines). Sold, engineered, and delivered Wireless & Wireline solutions to help clients solve their business challenges.
  • Closed millions in revenue and provided outstanding leadership performance in start-ups, turnarounds, Mergers & Acquisitions as well as national and international business endeavors.
  • Devised Corporate Business Continuity and Disaster Recovery Plans. Worked with IT analyzing systems vulnerabilities and collaborated with Verizon on the Sept 11th World Trade Center Recovery efforts.
  • Recognized as one of the top 5% performers at the director level; inducted into the Leaders of the Future program which develops leaders for executive level positions.
Skill Highlights
  • Organizational Leadership
  • Quality Management
  • Project Management
  • Service Development
  • Financial P&L
  • Strategic Planning
  • Contract Negotiation
  • Logistics/Material Management
  • Engineering
  • Vendor Management
  • Process Improvement
  • Business Management
Professional Experience
Goodman NetworksJanuary 2009 to January 2015Senior Director of Engineering, Professional Services
Hunt Valley, MD

Provide Business Operations, Financial Management, IT Support and Quality Data Management across the Professional Services business to ensure corporate compliance and day-to-day business continuity.

  • Established organizational policies and measurable team and employee objectives for 8 direct and 200 indirect reports.
  • Reduced expenses 14% by innovative process improvements and facility restructuring.
  • Conducted Lean initiatives to reduce AR Days Sales Outstanding (DSO) by 10 days and improved net cash flow.
  • Listened attentively to customers and consistently delivered projects 5% to 10% under budget and 100% on-time over a 3 year period.
  • Utilized Agile methodologies and exceeded all KPI and SLA objectives.
  • Led IT Support team responsible for network monitoring, tool performance, Engineering Systems & Infrastructure Planning, SOX compliance, system decommissioning and point releases.
  • Achieved ISO 9001 and TL 9000 certification and successfully aligned business planning and financial processes with performance improvement and business risk-management activities.
Alcatel-LucentJanuary 2003 to January 2009Engineering Director, Global Network Engineering Center
Hunt Valley, MD

Globally directed 10 Technical Managers and 220 Engineers responsible for the design engineering of Wireless, Switching and Power equipment.

  • Led strategic corporate initiative to transition domestic functions to lower cost contractors in Europe and Asia.
  • Managed cross-cultural outsourcing program and reduced cost 35% annually.
  • Grew services revenue by 12% and drove $6 million dollars of cost out of the business through reengineering processes, standardization and leveraging global capabilities.
  • Delivered the most profitable business (45-48% margins) within the entire Services division 4 years in the row.
  • Evaluated and acquired third party firms to facilitate a production increase of 40% and an expense cost reduction of 25%.
  • Obtained best in class customer satisfaction scores by completing engineering specification on-time 99% with less than a 2% error rate and an interval reduction of 30%.
LucentJanuary 1996 to January 2003Engineering Director, Regional Engineering Services
Cockeysville, MD

Promoted to provide leadership for a business segment comprised of a cross functional Project Management, Material Logistics, Hardware and Software Engineering teams.

  • Collaborated with installation, regional technical support and manufacturing to ensure technical requirements and total end-to-end solutions were achieved for over $600 million in engineering services and equipment revenue.
  • Strategically negotiated with multiple vendors to structure contracts and secure cost-effective services to produce a 45% gross profit.
  • Acquired new services through strategic marketing efforts, competitive bidding processes; doubled sales revenues within an 18 month period.
  • Selected as the 1st Customer Service team to cutover to the new SAP platform.
  • Installed superior controls and provided hands-on support to manufacturing operations in TX, MA, OK and NC during upgrade.
  • Pioneered numerous New Product Introductions for software and hardware equipment solutions from conception, design, development and delivery through test and turn up.
  • Collaborated with Verizon and Security Agencies to respond to 9/11 World Trade Center Disaster Recovery efforts.
  • Conducted performance appraisals, career and personal development plans for 60+ technical professionals.
AT&TJanuary 1994 to January 1996Engineering Technical Manager, Power and Grounding Engineering
Cockeysville, MD

Led department of 30+ Systems Engineers responsible for Power Plant and Grounding System additions and modifications. Oversaw employee performance, P&L, forecasts, budgets, and quality metrics.

  • Instrumental in generating over $100M in Engineering Services and product revenue.
  • Inherited unprofitable customer program and returned account to a cash flow positive position in 1 year.
  • Achieved a 20% increase in productivity by turning mediocre performers into high achievers.
  • Utilized leading edge technology to improve efficiency by 40% and turned around a losing Grounding business segment to a profit of over $280,000 in less than a year.
  • Recruited top talent and led start-up activities.
  • Created strategy, business case & communication plan.
  • Vendor Management expertise.
  • Issued bids and partnered w/Legal to negotiate contracts.
Education
University of MarylandBachelor of Science: Electrical EngineeringCollege Park, MDElectrical Engineering
MIT Sloan School of ManagementManaging Technical Professionals and Organizations Loan Executive for the United Way Campaign
Skills

Acquisitions, Agile, AR, Articulate, budgets, budget, business case, Business Development, Business Management, Business Operations, business planning, cash flow, interpersonal communication, competitive, Hardware, contracts, negotiate contracts, Contract Negotiation, cost reduction, clients, customer satisfaction, Customer Service, Data Management, delivery, Disaster Recovery, edge, Engineer, Financial, Financial Management, functional, gross profit, international business, ISO 9001, IT Support, Leadership, Legal, Logistics, MA, director, Managing, Mergers, negotiating, negotiator, network, networks, Organizational, performance appraisals, policies, processes, Process Improvement, profit, Project Management, Quality, Quality Management, re-engineering, risk-management, Sales, SAP, SOX compliance, Sarbanes-Oxley, SLA, Software Engineering, specification, strategy, strategic, strategic marketing, Strategic Planning, technical support, telecommunications, upgrade, Vendor Management

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Resume Overview

Companies Worked For:

  • Goodman Networks
  • Alcatel-Lucent
  • Lucent
  • AT&T

School Attended

  • University of Maryland
  • MIT Sloan School of Management

Job Titles Held:

  • Senior Director of Engineering, Professional Services
  • Engineering Director, Global Network Engineering Center
  • Engineering Director, Regional Engineering Services
  • Engineering Technical Manager, Power and Grounding Engineering

Degrees

  • Bachelor of Science : Electrical Engineering

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