Bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Proven performer who is motivated to succeed and over
achieve the challenges presented.
Maintains a cool head under pressure and has the ability to keep a team
on track through positive influence. Strives to take the creative vision and
execute it into reality. Great in
public speaking roles as well as organizing events on all platforms.
Client account management
Non Profit Management
Process Creation and Implementation
Customer RelationshipManagement (CRM)
Director Level Management
Senior Director of Account Management08/2014 to Current Korcett – 13501 Galleria Circle Bee Cave, TX 78738
Directed Account Management team to ensure service delivery occurred to existing clients and conducted renewal and relationship-expansion conversations with senior-level decision makers across a variety of industries including healthcare, nonprofit, higher education, K-12 education, and for-profit businesses.
Created all incident management processes from the ground up for the entire department including responsibility to manage every project to completion for each account.
Serve as Delivery Executive for a portfolio of Korcett deployments Lead/Manage a group of Collaborative Solutions Senior Engagement Manager and/or Engagement Managers Ensure projects in his/her portfolio are properly planned and staffed.
Interface with Korcetts C-Level leadership regarding project status within assigned portfolio.
Trained team to become experts in Korcetts Implementation Methodology and use it on all engagements; ensure the methodology is deployed consistently across all engagements in his/her portfolio.
Director of Account Management04/2013 to 08/2014 Korcett – 13501 Galleria Circle Bee Cave, TX 78738
Track issues and
risks, communicate status and escalate concerns applicable for all clients in
compliance with agreed to checkpoints for all engagements in his/her
Provide guidance and mentoring to Sr. Engagement Managers,
Engagement Managers, Functional Consultants, Integration Consultants, CM/Training
Consultants, and Data Consultants working on their implementations.
In addition, responsible for managing all members of the account
management team toward the achievement of overall revenue retention goals
and account/client success for the duration of the contractual term.
guidance to Sales Directors and Sales Manager on scope, approach, and
Senior Account Manager08/2009 to 04/2013 Korcett – 13501 Galleria Circle Bee Cave, TX 78738
Built portfolio with the untapped market opportunities and increased accounts by 50%, doubling monthly income and subscribers taking the total account numbers from 75 - 150.
Refaced the company by rebranding, building a user friendly website including copy and managing all marketing collateral creation.
Managed the Public Relations and Marketing department for the company Spearheaded re-design of company vision and branding Website copy and marketing collateral creation Managed company media involvement, including management of website, conferences, speaking engagements, and publications Coordinated networking opportunities for all conferences and customer meetings.
Responsible for all 150 accounts held with the company.
Managing all account relationships and for generating crucial leads for company expansion.
Founder/Director 501c308/2009 to 04/2014 Platinum Softball – Austin, TX
Founded in 2009, helping the youth of Austin to expand their knowledge of sport, mentoring them in academics and teaching the tools for success to take with them to the next level of college.
In the organizations short existence Platinum has touched the lives of over 200 athletes and have sent numerous athletes off successfully on college scholarships, including 100% success rate for seniors within the organization to receive a scholarship and go on to play at the next level.
Created business plan and vision, including the organization brand, rules, goals, mission statement and potential donor paperwork to establish IRS requirements for 501c3 business Managing and sticking to all teams monthly budget including yearly IRS 501c3 responsibilities financially.
Filed 1099's and yearly taxes Coordinating all yearly schedules and travel arrangements.
Communication between athletes and Universities Structuring each athletes athletic goals to meet their academic requirements Maintaining national relationships between University staff and coaches Building and managing all marketing platforms (rebuilding website, strengthening social media platform, athlete marketing materials, creating team information collateral).
Bachelor of Science: Corporate CommunicationsMay 2009University of Texas -
TXMoody School of Communications - Public Relations, Business Management