Senior Director, Client Solutions Resume Example

Accomplished Business Development/Sales Director offering over 30 years of experience in combining cross-functional competencies to positively impact revenue goals. Dependable leader with skills to "wow" the customer. Experience in coaching and motivating team members. My personal values align with my workplace values which are integrity, commitment, and diligence. People can depend on me to do what I say I am going to do. I create a powerful value proposition for customers in multiple industries to achieve the optimal guest experience. My success is driven by my passion to positively impact business results through improved people performance and customer service. I am known as connector who earns a trusted advisor relationship with all customers.

• Utilize CRM to track opportunities in the pipeline to closure Proficient in Microsoft Office and several CRMs Accomplishments Successfully completed qualification process for Situational Leadership II Developed new geographic territory which resulted in a 90% increase in profitable revenue within 3 years, maintained at least 10% increase each year past 10 years.
• Won the “Team Star” award for successfully facilitating an internal client-focused team that resulted in a million-dollar contract.
• The client solution was an e-learning blended initiative; the company won a Best Training Organization award from Training Magazine.
• Won the "Dream Team" People's Choice Award in 2007 and 2nd Place in 2016 Number One Salesperson in 2007 Presidents Club, Winners Circle and/or Leadership Council in 2007, 2008, 2009, 2010, 2012, 2013, 2016,2017, and 2019, Siebel – CRM/Target Account Strategy Training Linked In Sales Navigator Salesforce Enterprise training ICFU Executive Coaching Conferences Tom Sant's Persuasive Proposal Writing Value Based Selling Methodology Brinkerhoff/Dressler Success Case Study Methodology Wilson Learning: Counselor Salesperson Value Selling Attended Blanchard workshops: Situational Leadership II, Situational Self Leadership, Situational Team Leadership, Trustworks, Challenging Conversations, Leading People Through Change, Goal Setting, Optimal Motivation, First Time Leader, Coaching Essentials, Legendary Service Medical Care Management Conference Behavioral Healthcare Tomorrow Conference Activity Based Costing Survives Capitation Building Successful Managed Care Relations National Managed Healthcare Congress Seminars Managed Mental Health Summit Managed Care Planning and Reimbursement CEBS Course I - Healthcare Benefits - Georgia State University Writing for Results Negotiative Selling Skills AMA Healthcare Marketing Seminar.

• Completed Value Selling, Counselor Salesperson, Situational Leadership II (SLII), Self Leadership, Legendary Service Training - 2015-2020
• Certified SLII, Legendary Service, and Self Leadership, Ken Blanchard Companies - 2018
• Completed Oracle NetSuite, Salesforce, LinkedIn Navigator training