Senior Director, Client Solutions Resume Example
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SENIOR DIRECTOR, CLIENT SOLUTIONS
Summary
Accomplished Business Development/Sales Director offering over 30 years of experience in combining cross-functional competencies to positively impact revenue goals. Dependable leader with skills to "wow" the customer. Experience in coaching and motivating team members. My personal values align with my workplace values which are integrity, commitment, and diligence. People can depend on me to do what I say I am going to do. I create a powerful value proposition for customers in multiple industries to achieve the optimal guest experience. My success is driven by my passion to positively impact business results through improved people performance and customer service. I am known as connector who earns a trusted advisor relationship with all customers.
Skills
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Experience
Senior Director, Client SolutionsPhoenix Children's Hospital | Gilbert , AZ | Mar 1998-Dec 2020
- Responsible for the consultative sales function of leadership development processes to Fortune 500 organizations.
- Developed and managed the federal law enforcement vertical market for 15 years
- Knowledge of RFP processes in commercial and government industries
- Partner with Blanchard business consultants to develop enterprise-wide solutions that address human performance needs
- Develop strategic partnerships with senior level executives in HR/Training, Sales and Operations to offer solutions which result in achieving business goals and objectives.
- Develop and maintain relationships with clients, utilizing consultative selling skills, ensuring overall satisfaction and profitability of each account.
- In charge of planning and executing Executive Overviews
- Conduct needs assessments for direction in developing new products and services in the training and organizational field.
- Attend conferences and meetings for visibility in the training and organizational development industry
- Serve as Coach/Mentor to entry level sales professionals
- Excel in conducting engaging WEBINAR presentations and product demos.
- Established strategic plans and operational objectives to strengthen policies and promote growth.
Director, Managed CareEssilor Intl. | Omega , GA | Jan 1990-Feb 1998
- Responsible for development and active maintenance of partner/ contract relationships with the managed care industry In charge of all contract review, negotiation and execution.
- Developed relationships with senior level management of large employers in Atlanta, by focusing on solutions in planning and execution of health benefits which impacted business initiatives
- Coordinate execution of systems to facilitate successful delivery of services to meet JCAHO, CHAMPUS, and managed care criteria
- In charge of recruiting professionals staff to hospital allied staff and managed care networks
- Responsible for chairing and facilitation of a multi-disciplinary team to proactively insure that the health system's continuum of care performed in a cost efficient, patient-centered, customer driven methodology
- Served as consultant to corporate finance, strategic planning team, and clinical staff on current developments in the managed care and health benefits fields and how these developments impact health care purchasing.
Accomplishments
- Proficiently repackaged continuum of care model to enhance managed care and contracting effectiveness Promoted from community relations rep to managed care coordinator after 1 year, then to Managed Care Director after tenure of three years.
- Increased managed care contracts by 80%, referrals by 20%
- Developed and presented a managed care marketing seminar for clinicians.
ACCOUNT EXECUTIVECox Media Group | City , STATE | Jan 1981-Jan 1989
- Developed relationships with retail customers and provided individualized customer service to maintain longevity of accounts.
- Responsible for advertising sales for Atlanta's number 1 newspaper
- Promoted from Account Executive for small business retail accounts to fashion industry accounts
- Updated account plans based on changing markets, customer conditions and competitor activity.
Accomplishments
- Winner of 1986 & 1987 summer sales contest
- #1 account executive out of sixty
- Salesperson of Quarter/Month over 17 times Distinguished
- Salesperson of The Year, 1984.
Education and Training
Bachelor of Science: Psychology, Business AdministrationUNIVERSITY OF GEORGIA, Terry College of Business | City, StateDean's List
Activities and Honors
SHRM (Society of Human Resource Management)-Atlanta Chapter
Coalition for Child Abuse Prevention - President, 94-95
Georgia Society of Managed Care - Board Member - 96-98
American/Atlanta Society of Training and Development
Accomplishments
- Utilize CRM to track opportunities in the pipeline to closure Proficient in Microsoft Office and several CRMs Accomplishments Successfully completed qualification process for Situational Leadership II Developed new geographic territory which resulted in a 90% increase in profitable revenue within 3 years, maintained at least 10% increase each year past 10 years.
- Won the “Team Star” award for successfully facilitating an internal client-focused team that resulted in a million-dollar contract.
- The client solution was an e-learning blended initiative; the company won a Best Training Organization award from Training Magazine.
- Won the "Dream Team" People's Choice Award in 2007 and 2nd Place in 2016 Number One Salesperson in 2007 Presidents Club, Winners Circle and/or Leadership Council in 2007, 2008, 2009, 2010, 2012, 2013, 2016,2017, and 2019, Siebel – CRM/Target Account Strategy Training Linked In Sales Navigator Salesforce Enterprise training ICFU Executive Coaching Conferences Tom Sant's Persuasive Proposal Writing Value Based Selling Methodology Brinkerhoff/Dressler Success Case Study Methodology Wilson Learning: Counselor Salesperson Value Selling Attended Blanchard workshops: Situational Leadership II, Situational Self Leadership, Situational Team Leadership, Trustworks, Challenging Conversations, Leading People Through Change, Goal Setting, Optimal Motivation, First Time Leader, Coaching Essentials, Legendary Service Medical Care Management Conference Behavioral Healthcare Tomorrow Conference Activity Based Costing Survives Capitation Building Successful Managed Care Relations National Managed Healthcare Congress Seminars Managed Mental Health Summit Managed Care Planning and Reimbursement CEBS Course I - Healthcare Benefits - Georgia State University Writing for Results Negotiative Selling Skills AMA Healthcare Marketing Seminar.
Interests
OUTSIDE
, INTERESTS Running, biking, hiking, travel, gardening, reading, singing in choirs
COMMUNITY
SERVICE Delivery of Self-Leadership Courses to Church and Colleges, Prison Ministry for Women, Social Chairman on HOA Board of my community
Certifications
- Completed Value Selling, Counselor Salesperson, Situational Leadership II (SLII), Self Leadership, Legendary Service Training - 2015-2020
- Certified SLII, Legendary Service, and Self Leadership, Ken Blanchard Companies - 2018
- Completed Oracle NetSuite, Salesforce, LinkedIn Navigator training
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Resume Strength
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Resume Overview
School Attended
- UNIVERSITY OF GEORGIA, Terry College of Business
Job Titles Held:
- Senior Director, Client Solutions
- Director, Managed Care
- ACCOUNT EXECUTIVE
Degrees
- Bachelor of Science : Psychology, Business Administration
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