senior director business development resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

CHIEF STRATEGY OFFICER DRIVE ORGANIZATIONAL CHANGE THROUGH STRATEGIZING PROCESSES & COLLABORATING WITH PEOPLE, GROUPS & BUSINESS UNITS Innovative and professional C-Suite Executive with successful history of leading strategic and tactical business initiatives. Proven expertise in nonprofits, large-scale business transformation, and change management to consistently exceed company objectives. High level written and verbal communication, team building, active listening, and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect. Leverage confidence, experience, education, and skillset to serve as valuable resource to colleagues, staff, and other stakeholders. Employ best practices of accountability, priority setting, inclusiveness, and delegation, empowering staff to maximize performance and achieve results. Lifelong learner by nature, always seeking out opportunities to learn, grow, and improve self and teams and set high, yet achievable goals. Resilient leader, strategic and critical thinker, and detail-focused problem solver with tenacity and persistence while operating under pressure with high integrity. Budgeting | Organizational Leadership | People Management | Sales | Supervision Project Management | Staff Development | Training | Business Plans Strategic Planning | Trade Shows | Fundraising | Change Management

  • Budgets
  • Business processes
  • Change management
  • Leadership Development
  • Problem Resolution
  • Collaboration
Work History
09/2014 to Current
Senior Director, Business Development Navex Global Norcross, GA,
  • Collaborate with church leadership on goal setting and planning of events.
  • Establish and manage multi-divisional budget of $500K per year.
  • Hire, mentor, and supervise instructors and volunteer staff to carry out program goals.
  • Provide crisis response and counseling to church members as needed.
  • Partnered with financial and customer operations teams, driving business transactions using customer data and Lean concepts., Generated savings and improved profit margins by driving operational improvements such as strategizing to decrease actual spending from $250K to $125K through reducing budgets for events, office supply spending, temporary assistance, and vendors.
  • Boosted long-term business success and increased profit levels by devising, deploying, and monitoring processes such as creating Transitional Training Unit which required all new employees to receive both group and individual training for roles and not be released from training until results were documented and demonstrated understanding of business to articulate to clients, resulting in turnover decrease from 35% to 20% within 1 year.
  • Implemented methods to reduce operational risks while organizing sales and ministry data to forecast performance trends through developing employee Intranet that outlined all employee policies, procedures, and internal data, mitigating risk of data being seen by external parties.
  • Increased employee loyalty through creating and implementing innovative programs, including employee incentive program and employee of the month initiative, allowing employees to receive recognition for their accomplishments, resulting in 0 turnover for 18 months after program's execution.
  • Recruited, hired, and trained employees, establishing key internal functions and outlining scope of positions by partnering with peer executives and HR to create onboarding program which allowed each new client opportunity to learn specifics about the company via 1:1 meetings, shadowing employees, and groups sessions.
  • Chaired weekly meetings with executive leadership, identifying opportunities for improvement, establishing milestones, and tailoring products to individual markets.
  • Increased Forefront's visibility and advanced work by cultivating relationships and developing collaborations across the state to increase Forefront's visibility and advance its work.
  • Improved church members' service throughout community and increased attendance at functions from 1.2K to 6.5K attendees monthly by coordinating and spearheading programs such as implementing social media sites as well as virtual and physical meetings for 8 ministries which increased traffic and exposure.
10/2009 to Current
Chief Operating Officer, COO DAN INCORPORATED City, STATE,
  • Develop quarterly business plans to evaluate cost projections.
  • Provide direct leadership and oversight to all program functions and operations within organization.
  • Create and implement fundraising goals, collections policies, security standards, and disbursement plans.
  • Delivered strong and sustainable organizational leadership by developing and implementing new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives.
  • Generated new business through participation in trade shows and initiating communications with prospective clients via phone and email, resulting in consistent increase in total number of volunteers from 10 in 2017 to 28 in 2019; increase in number of attendees to annual Empowerment Luncheon from 152 in 2017 to 550 in 2019; and increase in fundraising efforts from $2.6K in 2017 to $6.9K in 2019.
  • Reduced expenses from $35K to $12K annually by spearheading change management and strategic turnaround for company during significant restructuring and business reduction, initiating restructure of organization, and hiring consultants as opposed to full time staff.
  • Strategized resource allocation and established performance metrics by developing comprehensive performance reports using Google Analytics.
  • Created and implemented new business unit, DANCARES to help meet needs of the community such as offering food to families and safe locations for children during bad weather;
08/1999 to 08/2009
Vice President, Investment Administration NORTHERN TRUST INVESTMENTS City, STATE,
  • Oversaw strategic management for Institutional Investment Only clients within Middle Office, which included 300+ investment plans with combined AUM of $390B+.
  • Drove short-term and advanced promotional planning processes.
  • Monitored all activities housed within unit including, portfolio rebalancing, investment trading, fee schedules set ups and calculations, NAV calculations, cash sheet maintenance, overdraft monitoring, daily confirmation reporting, transaction cost allocations, investment passport set-ups, client inquiries, and account openings and closings.
  • Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Drove company growth through spearheading initiative to obtain new clients by partnering and collaborating with marketing and sales departments to expand reach, generating ~10-15 RFPs and gaining 6 new clients in 12 months.
  • Identified opportunities to improve business process flows and overall departmental productivity, streamlining processes and procedures through working with systems and management team to create new workflow system which allowed all new and current business processes to run through workflow tool, resulting in paperless environment, e-signatures, and reduction in costs.
  • Hired and managed 65 employees for new business unit that served as middle office management, maximizing productivity while training staff on best practices and protocols.
Expected in 07/2010 to to
Ph.D.: Organizational Leadership
Capella University - Minneapolis, MN

Dissertation: Factors That Affect the Advancement of African American Women to CEO-Level Positions in Banking Within the Chicago Metro Central District

Expected in 2003 to to
Master of Arts (MA): Business Management
DePaul University - Chicago, IL
Expected in to to
Bachelor of Arts: Business Administration
DePaul University - Chicago, IL

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Resume Overview

School Attended

  • Capella University
  • DePaul University
  • DePaul University

Job Titles Held:

  • Senior Director, Business Development
  • Chief Operating Officer, COO
  • Vice President, Investment Administration


  • Ph.D.
  • Master of Arts (MA)
  • Bachelor of Arts

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